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Absolutely disgusting room and extremely rude/obnoxious front desk staff. I have never encountered such classless front desk staff - extremely disappointing - especially after driving 5.5hrs and arriving late at night with a tired child. The hotel and especially the room are run down and...More
Stay - 28 Aug - 01 Sep
This is a fantastic hotel - the best hotel that we stayed from our trip touring Canada - far far better than the Marriott Fallsview and Spa in Niagara and it was 60% cheaper!
Room - very good...More
2 Thank YvonneNG
Response from Eugene V, General Manager at Novotel Toronto Vaughan CentreResponded 25 September 2017
Thank you very much for your kind words! My team and I were thrilled to receive such a generous feedback. I am glad you and your family had a fantastic stay with us. Hopefully, this was the first stay of many more to...More
I recently had to book a very last minute stay at the hotel. I was very happy with the experience. Check-in was seamless and efficient, and the room service food was excellent.
The only reason that I did not give an excellent review, is that...More
I recently stayed at this particular Novotel and it was perfect for our needs. Not only that the hotel conveniently located near everything, but its also a very clean and comfortable. The location is great, but where this hotel shines is the staff. I cannot...More
Stayed here with a group of co-workers, we all requested the same floor to stay in close proximity (5 rooms) and we were scattered throughout.
Service was okay, front desk staff very friendly and knowledgable. Bit bothersome with kids/pets making noises throughout the night (kids...More