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All reviewsla florestaan excellent hotelgreat neighborhooda lake view roomstar hotelfront desk staffrestaurant staffrooms are bignice staythere is no air conditioninghotel is locatedcobblestone streetsfirst floorbeautiful groundsrooms are cleanevery morningpools
Is ashamed they don't take care of this place because the general ambient is very nice gardens. We stay for 4 nights. The Wifi never worked properly even we reported it several times. The terraces in the rooms facing the garden were dirty and never...More
Real de Chapala is in a great location in the town of Ajijic and has great view of Lake Chapala. The hotel is close to many restaurants, art galleries, and the mini mall. The staff was great and the "bell hop" was a very nice...More
Advertised air conditioning..........claimed it was out of order. No handicap accessibility! Unconcerned staff. Huge mess up at check out, failed to refund the $1300 they charged on our card at check in!
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Went there with my kids, the hotel needs some updating and maintenance. They had a mini split in the room, but apparently no control because it wasn't hooked up. Chapala gets REALLY hot, so frankly I didn't believe them. They were just saving on their...More
Stayed in March with 2 teen boys during spring break. We all enjoyed the pool, view of lake, food decent, nice staff people in restaurant. Easy access to everything we needed. Spent days in Chapala, San Juan Cosala, and San Antonio.
Great margaritas. We stayed...More
Response from Hoteles Real C, Director de Relaciones con Clientes at Real de ChapalaResponded 29 June 2017
Thank you for your comments, we´re so glad to read you had a good experience.
Hope to return soon.