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BEST WESTERN Hotel Plaza Matamoros

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117 Reviews from our TripAdvisor Community

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Showing 102: English reviews
Reviewed 4 days ago NEW

The hotel is clean and the breakfast was good ,etc but definetely NOT for a handicapped person since they have NOTHING available not even the simplest necesity a disabled person would need throughout the hotel. So if you have a disablility don't stay there. I did and regreted it so much we left as soon as we could and stayed...

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Helpful?
Thank Yvonne D
hotel p, Gerente at BEST WESTERN Hotel Plaza Matamoros, responded to this review

Good day, thank you for your opinion, we are sorry that we did not meet your expectations, I commented that we are already working on the preparation of areas for our guests with different capacities. We look forward to the opportunity to serve you again, and make your stay pleasant.

Reviewed 1 week ago

This is my second time stayed in Best Western Hotel in Matamoros. The hotel has a great renovation and upgrade. The room are very clean and comfortable. The wifi internet is fast and stable. The staff is very friendly and helpful. Mr. Salvador is a very reliable friend that you can trust especially for Visa Stamping Service. He and his...

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Helpful?
Thank liu z
hotel p, Gerente at BEST WESTERN Hotel Plaza Matamoros, responded to this review

Good day, thank you for your opinion, for us it is a pleasure to serve you and make your stay a pleasant one. We hope to see you soon, Thank you for your visit!

Katy, Texas
Reviewed 3 weeks ago

We were at Matamoros for visa stamping (with family). This place is very near the U.S border, making it a quick round trip for consulate. Its GM, Mr. Salvador himself ensures your stay is comfortable and economical at the same time. I liked food (especially breakfast and lunch). The entire hotel team will try to make your stay comfortable in...

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Helpful?
Thank Vishy456
hotel p, Gerente at BEST WESTERN Hotel Plaza Matamoros, responded to this review

Good day, thank you for your opinion, it is a pleasure to have met your expectations, which is why we work day by day. Thanks for your visit!

Houston, Texas
Reviewed 25 October 2016

good location, good food and Mr. Salvador is very knowledgeable about the visa stamping process. He and his assistant will pick you up and drop you off at appointment locations. The process helped me to focus on the preparation of visa process and did not have to worry about logistics.

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Helpful?
1Thank xrt409
hotel p, Gerente at BEST WESTERN Hotel Plaza Matamoros, responded to this review

Good day, Thank you for your feedback, we work hard to make your stay pleasant and provide the best service. ¡Thanks for your visit!

Reviewed 22 October 2016

Mr Salvador and all of his staff are really friendly. We had been there for our E-3 Visa Stamping. Whenever you ask for any help he is always there, makes you feel like being home. Thank you Mr. Salvador for all your services.

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Helpful?
Thank Priyam P
hotel p, Gerente at BEST WESTERN Hotel Plaza Matamoros, responded to this review

Very good day, thanks for your opinion, for us it is a joy to know that we meet their expectations, Thank you for your visit!

Brownsville, Texas
Reviewed 19 October 2016

Salvador and his people at the hotel were like family. They made sure we had everything. Vegetarian meals were available. Internet is good if you need to work. Swimming pool and Gym are useful if you are staying in the hotel most of the time.

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Thank mrajaram19
hotel p, Gerente at BEST WESTERN Hotel Plaza Matamoros, responded to this review

Good day: It is very gratifying for us to have met your expectations, so we work every day to provide the best service. Thanks for your visit!

San Mateo, California
Reviewed 24 September 2016

The place is completely safe and Mr.Salvador took care of us really well. I went with my wife and initially we were skeptical but Matamoros was completely safe. Salvador's son picked us up from Brownsville and dropped us at the hotel. The hotel was clean and safe. The stuff were friendly and the food was good. We also walked to...

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Helpful?
Thank Budha-U
hotel p, Director de Relaciones con Clientes at BEST WESTERN Hotel Plaza Matamoros, responded to this review

Thank you for your answer, for us it was a pleasure to serve you, and we're glad to have met your expectations. Thanks for your visit!

Houston, Texas
Reviewed 24 September 2016

I stayed at hotel for the purpose of stamping my H1B visa at Matamaros. All through Mr. Salvador was very helpful. He picked us up on Brownsville and took us to hotel. For next two days, he arranged transfers to US Consulate personally. On the second day, he also took us around for a driving tour of the city on...

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1Thank Krishna_Houston
hotel p, Director de Relaciones con Clientes at BEST WESTERN Hotel Plaza Matamoros, responded to this review

Dear Krishna, thank you very much for your opinion, which is very important for us, it was a pleasure to have served and I'm glad to have met their expectations. Thanks for your visit!

Memphis, Tennessee
Reviewed 22 September 2016

Mr. Salvador is very nice. He picked me up in Brownsville and drove me directly to hotel. He patiently answered all my questions. The stamp renewal process is smooth. I got my passport the same day I finished interview with consulate. The hotel staff are all very nice.

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Thank Y_Chen236
Houston, Texas
Reviewed 21 September 2016

I have previously stayed at this hotel twice when I visited Mexico. I stayed about a week on both occasions. And I have known dozens of people that have stayed here as well. The owner holds the hotel to a high standard and is very involved. The staff is always very friendly and helpful. I never have to use the...

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Thank vearvin03

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge

Additional Information about BEST WESTERN Hotel Plaza Matamoros

Address: 9th And Bravo Street 1421, Matamoros 87300, Mexico
Region: Mexico > Northern Mexico > Tamaulipas > Matamoros
Price Range: £31 - £62 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Hotel Plaza Matamoros 3*
Number of rooms: 40
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Also Known As:
Best Western Matamoros
Matamoros Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Hotel Plaza Matamoros staff and other travellers.
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Questions? Get answers from BEST WESTERN Hotel Plaza Matamoros staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors have bettwe reception for US cellular phones.”
 of 5 bubbles Krishna_Houston, 23 Sep 2016 | Read review
“Room No 407 is good and spacious but shower may be little slow. This room has got good wifi network.”
 of 5 bubbles padmapooshanamc, 7 Sep 2016 | Read review
“Follow Salvador advice”
 of 5 bubbles 190venkateshv, 27 Jun 2016 | Read review
“I've never stayed in a bad room. This is a very classy place.”
 of 5 bubbles mikemM4350PI, 3 Jun 2016 | Read review
“Higher floor rooms for AT&T signal from US”
 of 5 bubbles 261avikc, 11 Apr 2016 | Read review
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