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Crowne Plaza Torreon

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Crowne Plaza Torreon
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96 Reviews from our TripAdvisor Community

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Showing 40: English reviews
Cypress, Texas
2 reviews
Reviewed 2 days ago NEW

Very nice and clean and is modern and up to date but it is a little more expensive than the Holiday Inn Express. I did eat at the hotel and it was excellent food but a bit pricey. Had a wonderful stay at this hotel and was always treated like an important guest.

Helpful?
Thank Tommyboy56
MGCastroA, General Manager at Crowne Plaza Torreon, responded to this review

Dear Tommyboy56, Thank you very much for taking the time to leave your valuable comments regarding your stay at Crowne Plaza Torreón. It is great to know you had a very good experience with us and that you could appreciate our service. I hope we could host you again soon during your next trip to Torreón, it will be our... More 

Tampa
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 weeks ago

The front desk staff were totally unresponsive to our request for glasses and a coffee maker for our room. They promised delivery but never delivered. The waiters in the restaurant had to be hailed for everything and seemed like they were not happy to serve us. Our stay at this hotel was not a good experience.

Helpful?
Thank BARRY S
MGCastroA, General Manager at Crowne Plaza Torreon, responded to this review

Dear BARRY S, Thank you very much for taking the time to leave your comments regarding your stay at Crowne Plaza Torreón. I sincerely apologize for the inconveniences you had. Your feedback is very valuable to us and be sure it will be taken in serious consideration for further improvements on our service. I hope we could have the opportunity... More 

Olivet, France
Level Contributor
131 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 24 October 2016 via mobile

The hotel is the same as every US hotel. It's kinda far away from everything. The rooms are really big (i was on the penthouse floor). My room was clean with a nice view, all basic amenities. The a/c was very noisy. The swimming pool is very nice. Fitness room also. Wifi worked great and is free. The hotel restaurant... More 

Helpful?
Thank xscream12
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 October 2016 via mobile

Great service, good affordable hotel considering we're talking about Torreon. Breakfast buffet is awesome. The only reason I don't give it 5 stars is because last time I was there the gym was flooded due to rain leaking.

Helpful?
Thank Mexdude
MGCastroA, General Manager at Crowne Plaza Torreon, responded to this review

Dear Mexdude, Thank you very much for taking the time to leave your comments regarding your stay at Crowne Plaza Torreón. It is great to know you had a very good experience with us and that you could enjoy your time in Torreón. I hope we could host you again soon, it will be our pleasure to have you back!... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 September 2016

The hotel itself is far away of anything... The accomodations are not bad and food is good also, but after work you always need taxi to cehck anything on the city, and even then the city is so indutrialized that there is very few things to see.

Helpful?
Thank ruipgbranco
MGCastroA, General Manager at Crowne Plaza Torreon, responded to this review

Dear ruipgbranco, Thank you very much for taking the time to leave your opinion regarding your stay at Crowne Plaza Torreón. Your feedback is very valuable to us! I hope we could host you again soon during your next trip to Torreón, it will be our pleasure. Sincerely, MGCastro General Manager More 

Medellin, Colombia
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 September 2016 via mobile

It is my first time at the Crown Plaza. The sevice in the restaurant is the best I've seen in a hotel. They have great installations and all of the staff is very accommodating. I will definitely be coming back.

Helpful?
Thank cinco55555
MGCastroA, General Manager at Crowne Plaza Torreon, responded to this review

Dear cinco55555, Thank you very much for taking the time to leave your comments regarding your stay at Crowne Plaza Torreón. We are very happy to know you had a great experience with us and that you could enjoy our service and facilities. I hope we could host you again soon during your next trip to Torreón, it will be... More 

Torreon, Mexico
Level Contributor
203 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 9 August 2016 via mobile

we stayed here 5 nights....the beds were way to hard....the air condition had no thermostat so it was hard to keep it at a set level....no fridge in a an executive level room is not good....the price was good, but didn't like they quoted me in dollars and then charged me in pesos at a unfavorable rate.....the food was just... More 

Helpful?
Thank 77mockmotorspitcher
IHGService, Guest Relations Manager at Crowne Plaza Torreon, responded to this review

Dear 77mockmotorspitcher, Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of our goal on your visit. We would like to apologize for failing to meet your expectations regarding our beds and room amenities. We also... More 

Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 May 2016 via mobile

If you are in Torreon, MX FOR business or pleasure, this is the place to stay. The hotel has all the facilities, a good gym with new equipment, pool and jacuzzi, comfortable rooms with great beds and pillows, the restaurant has a wide variety of foods and the bar features live music almost every night. The staff is very friendly,... More 

Helpful?
Thank Rolando S
Ricardo S, Front Office Manager at Crowne Plaza Torreon, responded to this review

Dear Rolando S , thank you so much for your comments is great to listen that you enjoyed our service , we hope to see you soon in your next trip to our city. Alfonso Salas Front Desk Manager More 

Leon, Mexico
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 10 April 2016

I spent 3 nights as part of a business trip. Close to airport. It counts with a inside pool and a appropriate gym, access is 24-hour. Very useful when you are for business. The service room is excellent, and the restaurant is open since 6 am. Very productive.

Helpful?
Thank Jorge E
Ricardo S, Front Office Manager at Crowne Plaza Torreon, responded to this review

Dear Jorge E Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Alfonso Salas Front Desk Manager More 

Albany, NY
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 April 2016

Spent 3 nights there as part of a business trip. Location was good. 15 min from airport. Good buffet breakfast and had one lunch off the menu that was also enjoyable. Staff was friendly overall. Got a room in the 'Penthouse', which also had a very small breakfast, coffee break most of the day ... nice touch but limited. Only... More 

Helpful?
Thank mharrny
Ricardo S, Manager at Crowne Plaza Torreon, responded to this review

We appreciate your comments. Please accept our apologise for the inconveniences you have experienced during your stay at our hotel. As a Crowne Plaza Torreón, we do every effort to ensure that our guests receive the best service and attention of our staff. General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Torreón’s meeting place!A hotel designed for families and business travelers. Located in the northern part of the city, this is Torreón's largest hotel. The hotel features 193 rooms, including suites and rooms for conventions of up to 600 people. All of the rooms have free high-speed Internet access, as well as wireless Internet in public areas.Near shopping centers, industrial parks and business districts in Torreón. Just 10 minutes from restaurants, bars, movie theaters and stage theaters. ... more   less 

Additional Information about Crowne Plaza Torreon

Address: Blvd. Torreon-Matamoros # 4050 | Colonia Ex Hacienda Antigua los Angeles, Torreon 27260, Mexico
Region: Mexico > Northern Mexico > Coahuila > Torreon
Price Range: £67 - £99 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Torreon 3.5*
Number of rooms: 193
Reservation Options:
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Questions & Answers

Questions? Get answers from Crowne Plaza Torreon staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all was good and they have 3 elevators and there is an indoor pool for all year round swimming”
 of 5 bubbles Tommyboy56, 1 Dec 2016 | Read review
“Go to the Hampton in Torreon”
 of 5 bubbles BARRYS918, 4 Nov 2016 | Read review
“The higher floors may give you a better view.”
 of 5 bubbles ruipgbranco, 28 Sep 2016 | Read review
“quiet floor”
 of 5 bubbles 97jorgee, 10 Apr 2016 | Read review
“Sporadic wireless service, but otherwise OK. Enjoyed room on back side of hotel.”
 of 5 bubbles kevin2oh, 30 Mar 2015 | Read review
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