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Grand Palladium Colonial Resort & Spa

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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Silver level
The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities.
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Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free parking
Bar/Lounge
Breakfast included
Room service
Free Internet
Spa
Adult pool
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Sauna
Shuttle Bus Service
Tennis Court
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Lagoon View
HOTEL CLASS
Hotel links
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6,195Reviews
8,021Photos
1,118Q+A
100Room tips
Traveller rating
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Popular mentions
+7
We are a family of 4 from the US midwest (Iowa), boy age 15 and girl age 10. We take a trip outside the midwest about one every other year. This was our 2nd trip to Mexico. The first was 3 years ago to Puerta Vallarta which we enjoyed very much. We wanted to try a different
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Hotel's Favourite
Currently starting our second week but wanted to review for anyone looking to book.... Look no further this is the most amazing hotel / location. From the moment we arrived everything has been fabulous! Check in - smooth, attentive and no issues. We had requested an upper floor
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Response from KeniaRodriguez, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa
Responded 1 week ago
Dear GailC137, Thank you very much for taking a few minutes of your vacation to share with our TripAdvisor readers a fabulous review of your stay at Grand Palladium Colonial Resort & Spa. It is a pleasure to know everything and each one of the aspects, which have been combined to make your first week of vacations an unforgettable experience, from the details for your anniversary celebration, the delights of our gastronomy, to the excellent service of our staff, who like Alicia have dedicated their efforts in creating unforgettable moments of your vacations, it will be a pleasure to share with them this great achievement. We encourage you to continue enjoying our services and facilities and remember that we are at your entire disposal to satisfy any desire during your second week of vacation where we would be happy to serve you with our renowned Palladium hospitality. Kind regards, Kenia Rodriguez Hospitality Manager
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Great resort. Many different pool areas. Beach area was perfect. Very kid friendly. I do wish there was more night entertainment. But that wasn't needed. The food was great, the drinks were awesome. The staff was very accommodating.
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Response from KeniaRodriguez, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa
Responded 2 days ago
Dear jamisonjhall, Thank you for your review about your stay at Grand Palladium Colonial Resort & Spa. I thoroughly enjoy reading your feedback. It is indeed a pleasure to receive such a nice review highlighting our facilities, services and most of all, our staff. Comments like yours constitute some good motivation for us to keep working to achieve our guests’ satisfaction. Once again, thank you so much for taking the time to leave a review and recognizing your stay as the best, we really enjoyed looking after you and hope to do so again sometime in the future. Kind regards, Kenia Rodriguez Hospitality Manager
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First visit to this resort. Pros- Free WIFI throughout resort (all resorts in Mexico should provide this feature) Supports local musicians and has the most live entertainment of any resorts I have visited. Great selection and quality of musician. No one else in the Mayan Riviera
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Response from KeniaRodriguez, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa
Responded 2 days ago
Dear gtraveller2015, Thank you very much for sharing a valuable review of your first visit at Grand Palladium Colonial Resort & Spa. We want to extend our thanks to share some suggestions for improvement for our services, it is thanks to opinions like yours that we manage to direct our services to success, that is why we are grateful to you for mentioning them. On the other hand, I am pleased to know that our facilities, wildlife, restaurants, swimming pools and mainly our entertainment activities managed to live up to your expectations, this is the level of experience we want to share with our travelers and that is why I am pleased to know that we have achieved it with you. I really do hope that should you ever look to stay again in Mexico, you would consider Palladium for a special stay, and allow us to look after you once again. Kind regards, Kenia Rodriguez Hospitality Manager
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Traveled to the Grand Palladium recently. Checkin was good. We were escorted to our room by the bell boy. Rooms are large and very clean. Food was very good! Beds comfortable, pillows not so much! Bar service was good! The pools are very large and well kept. The grounds are
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Response from KeniaRodriguez, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa
Responded 3 days ago
Dear Dianne A, Thank you very much for sharing this excellent comment about your recent stay at Grand Palladium Colonial Resort & Spa. It is gratifying to know that your holidays were wonderful, thanks to the comfort and beauty of your room, the variety of the food in our exclusive restaurants and great service from our staff. All our team will be more than pleased to welcome you on your next visit! Kind regards, Kenia Rodriguez Hospitality Manager
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All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
Standard room
Photo provided by managementGrand Palladium Colonial Resort & Spa
Room
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123456153
Does the kids club lend out sand toys?
They may have a few. If you want to use them outside the club I'd bring my own.
0 votes
Is there a disco at this resort?
At least when I stayed there was a small disco between TRS Yucatan and Kantenah receptions. But this could have changed since then, as they have made major upgrades in infrastructure.
1 vote
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How is the beach at the hotel? I don't see many pics
The beach is good some seaweed and some areas are rocky but they show this by placing buoys so not a danger. Plenty of sunbeds and access to the water. Lovely breeze along the coast when sunbathing and a brilliant bar also.
0 votes
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Is there a coffee shop at any of the 3 resorts or properties ?
Lots of places to get a coffee but no shop as such
1 vote
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123456224
"No elevators in the villas. While the 3rd floor has nice views, it was challenging walking up the steps every night."
"If you want close to the beach 20,21 are close and close to the lobby choose 7"
"For us, get the Kantenah/Colonail side for acscess ot he best Pool/beach..."
"Rooms on the upper floors are brighter and have better air exchange (not so humid)"
"Colonial villa"
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12345620
PRICE RANGE
US$154 - US$489 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand palladium colonial hotelgrand palladium colonial resort & spahotel grand palladium colonialgrand palladium mexicopalladium colonial resortgrand palladium spa
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
414
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