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Grand Palladium Kantenah Resort and Spa

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#6 of 23 Hotels in Akumal
Certificate of Excellence
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1 room 2 adults 0 children
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Grand Palladium Kantenah Resort and Spa
Grand Palladium Kantenah Resort and Spa
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5,228 Reviews from our TripAdvisor Community

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Showing 2,884: English reviews
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Fair Lawn, New Jersey
Reviewed 2 days ago NEW

We know and love Rivera Maya, in our opinion it is the best place for relaxation: the ocean is green and warm, there are a lot of sand white beaches, archeological places, cenotes, nice people, and easy transportation through the peninsula. This time we were in Grand Palladium Kantenah 11 nights from March 4th. It was our first stay in...

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3Thank ViktorPhB
Edmonton, Alberta
Reviewed 3 days ago NEW

Great resort with amazing food, The only downfall is the beach. It was rocky and dirty. We spent most of the time in the adults pool as it was quiet and close to our room. This resort is very large and requires gold carts to transport you from one part to another. The entertainment was very good and the staff...

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Helpful?
Thank cathy0512
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear cathy0512, Thank you for thinking of us after your last visit almost a year ago to our Grand Palladium Kantenah. We are very glad to know of the quality relaxing time that you had at our adults pool, and hearing that you were satisfied with the attentions and entertainment form our staff is very enriching, we will share your...

London
Reviewed 3 days ago NEW

What a hotel, the buildings and grounds are amazing. Everything is sounded by mangroves and the grounds are perfectly kept. The main pool is huge and there are plenty of sunbeds around it. We always managed to find some. There is also a very nice kids pool with lots of waterslides, for some reason this pool was always colder than...

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Thank kiwiNspain
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear kiwiNspain, Thank you for your review. We know how carefully our guest research their travel destinations, and we strive to exceed every expectation you might have set when choosing our resort to spend your vacations. We are grateful for your compliments towards our facilities and grounds, our staff does work really hard to maintain our resort in perfect conditions...

Wisconsin
Reviewed 4 days ago NEW

Start with the good. The resort is truly beautiful. Well, the rest is..well...Service is below average. But they did try. The food is also below average. The rooms were decent. But be aware, you will do a lot of walking, or riding shuttles and the trains. The drinks are a joke. Watered down by about 75% The kicker is the...

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2Thank seanyy11
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear seanyy11, Thank you very much for taking the time to post your review about your recent stay at the Grand Palladium Kantenah; we greatly appreciate comments made by our guests and constantly strive to achieve the highest quality standards. We appreciate that you mention the beauty of our resort, the spaciousness allows our guests the opportunity to explore the...

Stockton-on-Tees, United Kingdom
Reviewed 4 days ago NEWvia mobile

This hotel is just perfect. It was recommended to us by a friend who has been 9 times and it didn't disappoint. Everything was totally amazing you couldn't find anything wrong. The staff are outstanding so polite, friendly and helpful. The hotel is immaculately clean. The food is outstanding particularly in the alacarte restaurants so many to choose from. Entertainment...

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1Thank 484Roche52
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear 484Roche52, We are very pleased to know that you had the perfect holidays you were expecting at our Grand Palladium Kantenah, please extend an especial thank you to your friend for recommending us, we are so happy that you were not disappointed! It is of great motivation to all of us when we know that we are able to...

Toronto
Reviewed 5 days ago NEW

Check In: Greeting was warm and effective. Although it took a while, there seemed to be enough staff at front desk. Everyone got a welcome drink too. Bellman: You need the service because room distances are far and you may have to carry up to 3 flights. Keys: A bit of an issue as you must sign for more than...

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1Thank synToronto
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear synToronto, Thank you for staying with us and sharing this enriching trip report of your holidays at Grand Palladium Kantenah. First of all, we would like to say that we feel very sorry for the unfortunate virus that you had for 3 days during your vacation, as you well mention this could be caused for many different reasons, and...

Marlton, New Jersey
Reviewed 5 days ago NEW

This resort is beautiful and the grounds are well maintained! Ericka and her reception staff are excellent. We must give a shout out to a few special individuals. Activities staff Jemima, Carla, Felipe with water aerobics and Pedro the Zumba instructor were all outstanding. Special props to Roberto the Tequila tasting specialist. Apologies to the other names I have forgotten....

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Thank NJFrank
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear NJFrank, Thank you for your wonderful review. We know how carefully our guests with children research their travel destinations, and we strive to exceed every expectation you might have set when selecting Grand Palladium Kantenah for your holidays. Thank you for sharing with us your fantastic vacation time, also we want to express our utmost gratitude for your amazing...

Toronto, Canada
Reviewed 5 days ago NEW

Not our first time in the Mayan or our first all inclusive so there is some basis to this review. Beach is great, something for everyone, including snorkeling right off the beach, there was even a water trampoline out one day. Property is in great shape, and great walking paths and Ocean/Beach Walks. Sports fields are a great feature for...

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2Thank Thom S
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Thom S, Thank you for your preference and your kind remarks regarding your recent stay at the Grand Palladium Kantenah Resort & Spa. First of all, we would like to thank you for your feedback, as we gladly accept any comments, so we can do our best to make sure that every guest has a great experience here. We...

Reviewed 1 week ago via mobile

Ericka Landero was my absolute favorite! She is such a hard worker! I loved this place and everything about it! Alfredo and Jose were also amazing! Please go visit them and tip them well 😉 I will be back soon!!!

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Thank Katie B
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Katie B, Thank you for the wonderful comments regarding your recent stay. Our staff is the basis of what makes Grand Palladium Kantenah special. It’s wonderful to know that their genuine dedication was so obvious during your stay. We are glad to know that you had an amazing vacation time, and loved every aspect of your stay, as this...

Santa Rosa, California
Reviewed 1 week ago

I stayed for 5 days in February. Upon arrival we were promptly greeted and given our welcome package and keys. As soon as we sat down in the gorgeous lobby we were offered and served some juice. Our room was on the third floor 4736. Typical resort room nice bathroom and shower, two sinks, a good sized patio with a...

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5Thank Suthegem
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Suthegem, Thank you for taking the time to share such a detailed explanation of your experience at our Grand Palladium Kantenah Resort & Spa and for granting us the privilege of being your hosts on your first visit to Mexico. We are very pleased to know that you made many friends during your stay and you are taking great...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Internet
GreenLeadersSilver level
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium Kantenah Resort and Spa staff and other travellers.
647 questions
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Questions? Get answers from Grand Palladium Kantenah Resort and Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms in the Kantenah area are all good. None are in view of the ocean or activity areas”
  • A view of what awaits you on a visit to the White Sands resort section
 of 5 bubbles NJFrank, 21 Mar 2017 | Read review
“Stay away from the top (close to the highway) buildings”
 of 5 bubbles ThomS178, 21 Mar 2017 | Read review
“Upper than ground rooms are best. Top floor overlooks the gorgeous landscape.”
 of 5 bubbles Suthegem, 16 Mar 2017 | Read review
“looked like all rooms in this resort (Kantenah, not the other 2) are close to both lobby and beach so walking is not an issue”
 of 5 bubbles RayaP388, 13 Mar 2017 | Read review
“ask for a bigger room if you have a family of 5.”
 of 5 bubbles andreadT5056RZ, 12 Mar 2017 | Read review
5 of 5