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Grand Palladium White Sand Resort & Spa

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Traveller (4104)
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Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Silver level
The Grand Palladium White Sand Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium White Sand are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa (excluding the Royal Suite facilities).
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Property amenities
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Free Parking
Room Service
Free Internet
Spa
Bar/Lounge
Breakfast included
Adult pool
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Paid Internet
Shuttle Bus Service
Tennis Court
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Hidden Gems
Lagoon View
HOTEL CLASS
Hotel links
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3,438Reviews
5,040Photos
495Q+A
100Room tips
Traveller rating
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Popular mentions
+1
Exelent animationstaff in white sand poolarea. Special thanks to Salvador, Leandro,Diana, Pedro, Monica, Roberto, Aide and Zully! You really made our holliday extra special! You were allways kind, funny and helpfull! THANK YOU!!
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Hotel's Favourite
Three couples decided to go on a vacation to the Grand Paladium White Sands Resort in Riviera Maya. Two of us couples have been there several times, the other couple, this was their first time. Our overall experience was excellent, from the time we arrived and during our stay we
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Response from KeniaRodriguez, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa
Responded 3 Dec 2018
Dear Brad M, Thank you for making us your chosen holiday destination and for taking part of your time to share your comment about your stay at Gran Palladium White Sand Resort & Spa. We are very happy to know that you had a great time, enjoying our sport activities, our entertainment team strives to offer a wide range of activities for our guests to enjoy, we are very pleased to read that this was an important aspect of your stay. We really appreciate your recognition for the outstanding members of our team that made your holidays so special and it will be a pleasure to let them know about the positive impact they have done to your overall experience adding their special touch of hospitality. It was a real pleasure serving you once more in your Mexican home, and we can’t wait to welcome you and your family on your next visit! Kind regards to Canada,
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I can not say enough about White sands. Amazing staff (Pricalla, and Paula, and many others) outstanding hospitality, beautiful resort, and they treat you like family. The day we arrive Paula (Angel helped to) got us a room closer to lobby (free upgrade) for my 79 year old
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This crew made our trip by providing an incredible atmosphere of fun in a welcoming environment for kids, young adults and elders alike. Salvador, Pedro, Diane, Leandro and Monica were there everyday and worked very hard to make sure all who participated had tonnes of fun and
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Response from KeniaRodriguez, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa
Responded yesterday
Dear Steve S, Thank you for sharing an extraordinary review of your experience at the Grand Palladium White Sand Resort & Spa. All members of this great Palladium family, we work with the heart and professionalism to create unforgettable moments, and I am pleased to know that my animation team did an excellent job and you and your wife were delighted with their services. It will be a pleasure to share your congratulations to all of them, who will be delighted to know that their efforts have been rewarded. No doubt you are already a Palladium Fan, and it will be a pleasure to welcome you on your next visit to Mexico. Kind regards, Kenia Rodriguez Hospitality Manager
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My 80-year-old father and middle-aged sister checked into this resort earlier this week. They discovered that the travel agency placed them in a room which created obstacles for my elderly father traveling from their room to the pool. Though this issue was not the fault of the
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Response from KeniaRodriguez, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa
Responded 2 days ago
Dear Michelle E, Thank you for letting us know about your sister's and father's experience at our Grand Palladium White Sand Resort & Spa. The whole Palladium family, we are grateful to you for sharing your experience and liking for all attentions given to her father, we are characterized not only for providing excellent customer service, but for being hospitable in the face of adversity and fills me with pride to know that our attentions to receive her father were to her liking. We will continue working with love and affection for our guests, it would be a pleasure to welcome you on your next visit to Mexico, to delight you with our authentic Palladium hospitality. Kind regards, Kenia Rodriguez Hospitality Manager
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cobertor de la cama
suelo
almohadon
suelo
suelo con cristales
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123456136
Hi do you have interconnected rooms for families with teenage children
Hi, I asked for the same thing as I had booked two rooms. They do not have interconnecting rooms, but the did give me rooms that were side by side. Thanks Asif
2 votes
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I agree with the other post. If she does not like being the "center of attention" the Palladium staff will happily do something in the room so it is more private. Very happy to assist.
0 votes
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All you need to do is ask for the brand you want. One or two drinks in, the bartenders will remember your preference and you will no longer have to ask.
2 votes
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The suites in White Sand are about 720 sq. ft. They consist of 2 connecting rooms, one a master bedroom with king bed and the other a living room with a full size sleep sofa. There is a full bath. Each room has a TV & a balcony.
-2 votes
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12345699
"Ground floor in a villa suited us."
"White Sand Building 55 or 56 have great pool access while 57 & 58 are very close to the beach."
"Rooms were great, spacious. "
"All the suites in TRS are great."
"The romance cabins are very nice"
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12345620
PRICE RANGE
US$227 - US$494 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand palladium white sand hotel akumalgrand palladium white sand resort and spagrand palladium white sand resort & spapalladium white sandsgrand palladium white sands resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
264
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