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26/12/2017 27/12/2017
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    Grand Sirenis Riviera Maya Resort & Spa

    Carretera Federal Cancun-Tulum, Km. 256.3 | Zona Costera, Akumal 77780, Mexico
    011 52 984 875 1700
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    26/12/2017 27/12/2017
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    Traveller (15185)
    Pool & Beach (3911)
    Storyboard
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    #8 of 22 hotels in Akumal
     
    Overview
    • Excellent50%
    • Very good31%
    • Average12%
    • Poor4%
    • Terrible3%
    Travellers talk about
    “lazy river” (2,591 reviews)
    “mayan beach” (378 reviews)
    “health bar” (246 reviews)
    Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair access
    Business Centre
    Dry Cleaning
    Lazy River
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
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    5,852 reviews
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    Rooms
    26 Dec27 Dec
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (14,828)
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    1 - 5 of 12,087 reviews

    Reviewed 2 days ago via mobile

    Checked in today and so far terrible. In comparison to every other all inclusive we’ve stayed at it is at the bottom in terms of quality, customer service and amenities. We brought our parents on there first trip like this ever and was expecting the...More

    2  Thank PrincessTBBaker
    Response from Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & SpaResponded yesterday

    Hola PrincessTBBaker Thank you for your time to express your comments, our guest service department Will be in touch with you. Kind Regards, Marco Mendoza Assistant Manager

    Hotel's Favourite
    Reviewed 31 August 2017 via mobile

    My family and I, six of us stayed at the Grand Sirenis Riviera Maya Resort and Spa for two weeks in early February 2017. We had a grand time. We had adjoining rooms and the accommodations were excellent. The cleaning staff were very thorough keeping...More

    18  Thank hwy61south
    Response from Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & SpaResponded 2 September 2017

    Hola hwy61south, Thank you for coming to the Grand Sirenis Riviera Maya Resort & Spa. We fell so happy to read that you have enjoyed yourselves. We are happy to know that you had chance to enjoy our services and facilities and especially that you...More

    Reviewed 3 days ago

    I find the place very clean and well tacken care of. The food could be a little better but overall I always enjoy my time there. The Dolphin attraction is a very nice addition and once the construction is finished the place will be very...More

    2  Thank rcsmith2017
    Response from Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & SpaResponded yesterday

    Hola rcsmith2017 I appreciate the time dedicated to write your opinion regarding your vacations at Grand Sirenis Riviera Maya. We are glad that you liked our grounds and that you found our resort great and cleaned . We look forward to your return visit very...More

    Reviewed 4 days ago via mobile

    This is our fourth visit to this resort. Aside a few amazing new additions like the sky bar...... nothing has changed. Still amazing service. Thank you Karen at the pool, everyone at the coffee shop, the juice bar. Thank you Daniel at reception and thank...More

    2  Thank canadamaus
    Response from Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & SpaResponded 3 days ago

    Hola, canadamaus We are pleased to read the positive comments on your recent stay at Grand Sirenis Rivieral Maya. It is a pleasure to know that you enjoyed most of our services and facilities. We are glad to know that we keep exceeding your expectations...More

    Reviewed 4 days ago

    this is the second time we stayed at grand sirenis Riviera maya the first time was for our daughters 16th birthday and this time was for her 18th birthday from the 20th November to the 5th December and I have to say it was amazing...More

    2  Thank timothy c
    Response from Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & SpaResponded 3 days ago

    Hola, timothy c We appreciate the fact of highlight the services and the personal attention from our staff, we are so happy to hear that the efforts and dedication of them made such a positive impact on your vacation; reviews like yours, are the motivation...More

    Akumal Bay Beach & Wellness Resort
    4,400 reviews
    #2 of 22 hotels in Akumal
     
    Luxury Bahia Principe Akumal Don Pablo Collection
    10,030 reviews
    #9 of 22 hotels in Akumal
     
    Grand Palladium Kantenah Resort & Spa
    5,852 reviews
    #7 of 22 hotels in Akumal
     
    Grand Palladium Colonial Resort & Spa
    5,459 reviews
    #8 of 22 hotels in Akumal
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Beachfront
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Spa
    • Free Parking
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Children Activities (Kid / Family Friendly)
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Spa
    • Hot Tub
    • Tennis Court
    • Outdoor pool
    Details
    • Price range
    • US$185 - US$521 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 Top resorts Hotel in Akumal
    • #9 Romantic Hotel in Akumal
    • #10 Family Hotel in Akumal
    • #11 Spa Hotel in Akumal
    • #11 On the Beach Hotel in Akumal
    • #11 Luxury Hotel in Akumal
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 948
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, BookIt.com, Hotels.com, Hotwire, Priceline, HotelsforEveryone, getaroom.com, Cancelon, Evoline ltd and HotelQuickly so you can book your Grand Sirenis Riviera Maya Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Akumal
    • Also Known As
    • Grand Sirenis Riviera Maya Hotel And Spa ,
    • Grand Sirenis Riviera Maya Hotel Akumal ,
    • Grand Sirenis Riviera Maya Akumal ,
    • Grand Sirenis Mayan Beach ,
    • Grand Sirenis Mexico ,
    • Gran Sirenis ,
    • Sirenis Riviera Maya ,
    • Grand Sirenis Riviera Maya Resort & Spa Mexico - Akumal
    Add Photo Photos
    Traveller (15185)
    Pool & Beach (3911)
    Room & Suite (1687)
    Dining (1039)
    Hotel & Grounds (8670)
    Bathroom (209)
    Family and Play Areas (169)
    Business Centre & Event Rooms (43)
    Nearby
    Akumal Bay Beach & Wellness Resort
    4,400 reviews
    2.90 miles away
     
    Grand Palladium Kantenah Resort & Spa
    5,852 reviews
    .91 miles away
     
    Grand Palladium Colonial Resort & Spa
    5,459 reviews
    1.15 miles away
     
    Nearby Restaurants
    Taverna Akumal
    366 reviews
    2.46 miles away
    Rauxa Restaurant & Show
    222 reviews
    4.15 miles away
    Turtle Bay Bakery & Cafe
    1,641 reviews
    2.46 miles away
    Royal Grill
    109 reviews
    4.04 miles away
    Nearby Attractions
    Akumal Beach
    11,375 reviews
    2.53 miles away
    La Playa Xpuha
    706 reviews
    3.85 miles away
    Cenote Santa Cruz
    564 reviews
    2.59 miles away
    Xpu-ha Beach
    752 reviews
    3.79 miles away
    Ask a question
    Questions & Answers
    CalgarySunlover1
    11 December 2017|
    Answer
    Response from yvonneandymel | Reviewed this property |
    black bands are given to the "VIP" visitors, these people have paid a premium and get little extras like dedicated golf carts to ferry them about, and a roped off part of the beach and pool areas, folk complained that they... More
    0
    Votes
    Larraine T
    10 December 2017|
    Answer
    Response from yvonneandymel | Reviewed this property |
    yes and yes..the dolphins are a short walk/buggy ride to the left of the beach as you look towards the ocean, there is a beach bar as well as beach bed service.
    0
    Votes
    Room Tips
    "secound floor in the 1100 amazing view and a really goog view of the different animals monkeys ect."
    Read review
    "Ask for a room on the top floor as the buggies travel through the buildings at all hours and are noisy"
    Read review
    "avoid the main floor - noisy"
    Read review
    "Have proper documentation to force them to live up to the providing you with the room you booked. This is..."
    Read review
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