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Grand Sirenis Riviera Maya Resort & Spa

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Grand Sirenis Riviera Maya Resort & Spa
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10,888 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Sirenis Riviera Maya Resort & Spa
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Showing 8,822: English reviews
United States
Reviewed 3 days ago NEW

Not only is the place HUGE, stylish and modern, it is exceptionally clean and the staff is very nice. There are many facets to this fantastic resort, from the beautiful Caribbean beach waters to the pool bar to the lazy river and the other more chill pools, and restaurants all throughout with great food. I thoroughly enjoyed the Health Bar...

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Helpful?
3Thank Sherri M
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hola Sherri M, Thank you for taking the time to share your experience with us here at Grand Sirenis. We are so pleased that you enjoyed your holiday and took full advantage of our extensive facilities in the resort. I will personally pass on your thanks to Daniel for his help resolving your reservation issue. Once again, thank you for...

Reviewed 3 days ago NEW

Was a wonderful resort. The staff were always super friendly and helpful. The food was fresh and delicious from the Buffets to the BBQ Hut on the beach. The Japanese Restaurant was the highlight! Lovely resort, would go back for sure! We had excellent service in the main buffet, from AM to PM, Gonzalo Miss , Jose Louis and the...

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2Thank Georgette H
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hola Georgette H, Thank you for taking the time to share your wonderful experience with us here at Grand Sirenis. We are so glad that you enjoyed your holiday at the resort! I will personally pass on my congratulations to Gonzalo, Jose and Mauricio. We hope to see you back at the resort in the near future! Kind regards, Marco...

Reviewed 3 days ago NEW

I went there several years ago and they were making some improvement. I will say the food, drinks, pool and beach were great BUT to rough water to snorkel but went to Akumal (short trip) and swam with turtles. Good price and great service.

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3Thank Notfromhotsprings
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hola Notfromhotsprings, Thank you for taking the time to share your thoughts about your stay here at Grand Sirenis. We are so glad that you were able to enjoy our resort facilities and that you were able to experience some of the amazing wildlife that we are so lucky to have here in the Riviera Maya. We hope to see...

Reviewed 4 days ago NEWvia mobile

Hands down the most amazing entertainer at the resort !!! Hamlet Bravo Guizar!! Always smiling, laughing, interacting with the families, including everyone of all ages !!! Made the trip amazing !!!! 5 stars all the way !!!!!

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2Thank Becca H
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hola Becca H, Thank you for taking the time to share your opinion about the Grand Sirenis Riviera Maya Resort & Spa with us. We are so pleased to know that you have enjoyed your stay with us here in Mexico. We are especially proud of our extensive and talented entertainment team here at the resort and I shall personally...

Sparwood, Canada
Reviewed 4 days ago NEWvia mobile

My family and I have been to this resort 6 times now. We love the Sirenis family! The resort is wonderful with great food, lots of amenities and the most wonderful entertainment staff! Our kids love the activities and shows put on at this resort and this year was no exception. One entertainer, Octavio (from pool #1), was AMAZING! He...

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1Thank corettediane
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hola corettediane, Thank you for taking the time to pass on your wonderful comments to us. It´s a pleasure to know that we at Grand Sirenis have made your holidays a memorable experience 6 times over! We are so happy that you are continuing to enjoy our entertainment and I will personally congratulate Octavio for his fantastic work. We look...

Reviewed 4 days ago NEWvia mobile

We had such a great trip at Grand Sirenis. Especially the kids club the girls Fernanda, Karina, Paloma, Itzel where awesome. My son woke up ready to go to the kids club and was upset when it was time for him to get picked up. They have all kinds of activities planned everyday for the kids. He was sad the...

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Thank Jake T
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hola Jake T, Thank you so much for taking the time to share your opinion with us. We are so glad that we at the Grand Sirenis could offer you and your family such a wonderful experience. We are very proud of our Kids Club and the staff who run it and I shall personally pass on your thanks to...

Calgary, Canada
Reviewed 4 days ago NEW

Pro: most staff were very friendly and spoke English decently. Beds were comfortable. Once we figured out how the lights work (nobody explained the card to us), it was kinda cool to not waste electricity. Lots of food options available. Coffee Shop was awesome and my favorite area of the resort. Very enjoyable in the evening when it was dark...

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4Thank Patrice P
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hola Patrice P Thank you for taking the time to share your opinion with us. We treat our guests´ comments with great importance and constantly strive to improve the service we offer here at the Grand Sirenis Riviera Maya Resort & Spa. We are so pleased that you enjoyed our evening entertainment and new additions of the Coffee Shop and...

Vancouver, Canada
Reviewed 4 days ago NEWvia mobile

I have stayed at the Grand Sirenis for 5 consecutive years and each time the quality has gone down with each visit. The A La Carte restaurant quality has been very disappointing as the all food is cold, bland, lacking in variety and small portions (and I don't eat much). I left the French, which is supposed to be the...

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5Thank jadewats0n
Reviewed 4 days ago NEW

This was our second visit to this resort in 3 years. Service is still exquisite, food amazing, and the resort is still very clean. Special thanks to Erik at the restaurant by pool #3 for his fantastic service, and to Franklin at the beachside bar for excellent service as well. Wish we were still there......

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1Thank TAMember06262013
Kingston-upon-Hull, United Kingdom
Reviewed 5 days ago NEWvia mobile

If you only ever read one or two bad reviews please pay attention to mine if you really want a 5 star resort. It is by far the worst resort /hotel I have ever visited. On arrival the reception staff couldn't check us in fast enough , and the little trolley transporters soon had us scratching our heads , rat...

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13Thank Jill C

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens. ... more   less 

Additional Information about Grand Sirenis Riviera Maya Resort & Spa

Address: Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: £144 - £379 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sirenis Riviera Maya Resort & Spa 5*
Number of rooms: 948
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Despegar.com, Priceline, Hotels.com, Agoda and HRS so you can book your Grand Sirenis Riviera Maya Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Sirenis Riviera Maya Hotel Akumal
Grand Sirenis Riviera Maya Hotel And Spa
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Mayan Beach
Grand Sirenis Mexico
Gran Sirenis
Sirenis Riviera Maya
Grand Sirenis Riviera Maya Resort & Spa Mexico - Akumal
Hotel Style:
#10 Spa Hotel in Akumal
#10 On the Beach Hotel in Akumal
#10 Family Hotel in Akumal
#10 Romantic Hotel in Akumal
#11 Top resorts Hotel in Akumal
#12 Luxury Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sirenis Riviera Maya Resort & Spa staff and other travellers.
2,602 questions
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Newcastle upon Tyne, United Kingdom
9 months ago

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Questions? Get answers from Grand Sirenis Riviera Maya Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Naab building, ocean side no beach but quiet.”
 of 5 bubbles nvposer, 29 Mar 2017 | Read review
“All locations seemed great.”
 of 5 bubbles Pompey2, 28 Mar 2017 | Read review
“Tell the hotel you have bad legs and try to get a room close to the lobby”
 of 5 bubbles TerryGtrManchester, 28 Mar 2017 | Read review
“Rent a jetski. It was exhilarating!”
 of 5 bubbles TAMember06262013, 26 Mar 2017 | Read review
“Canadian Travellers take Mexican Pesos. No need to mess with Am.$”
 of 5 bubbles 80dawne, 25 Mar 2017 | Read review
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