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Hotel Hacienda Uxmal Plantation & Museum

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#1 of 3 Hotels in Uxmal
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Hacienda Uxmal Plantation & Museum
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702 Reviews from our TripAdvisor Community

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Showing 356: English reviews
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Tucson, Arizona
Reviewed 3 days ago NEW

We arrived by car using our GPS which took us right to the hotel. Check in was quick and friendly and there is convenient parking right outside the main entrance. Our room was l spacious, comfortable and well appointed with a small refrigerator in the room as well as a coffee maker. We had a jacuzzi tub, which had seen...

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Helpful?
Thank Ira S
chichenuxmal, Owner at Hotel Hacienda Uxmal Plantation & Museum, responded to this review

Thanks for your visit. We are going to replace your Jacuzzi immediately. Hasta la vista !

Sutter Creek, CA
Reviewed 4 days ago NEW

We were also upgraded from Casa del Mago, which for us was a pleasant surprise! This hotel is comfortable and inviting - long hallways with rocking chairs, large rooms and bathrooms & a great view. The lobby and grounds are beauriful, and after a morning touring Uxmal we were happy to return for a swim. The food prices were a...

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Helpful?
Thank FoothillTravelers
chichenuxmal, Owner at Hotel Hacienda Uxmal Plantation & Museum, responded to this review

Thanks for your visit. Come back with more time to enjoy the many wonders that surround us !

Geneva, Switzerland
Reviewed 1 week ago NEWvia mobile

This hotel is nice and peaceful. There is a large pool and a poolside bar at which you can enjoy cocktails and refreshments. There is wifi in the rooms. The Choco-story museum is right next to the hotel and so is Uxmal, so this hotel has a great location. The breakfast buffet is good and diversified. Dinner is okay, nothing...

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Helpful?
Thank Sixtine_Apffel
chichenuxmal, Owner at Hotel Hacienda Uxmal Plantation & Museum, responded to this review

Thanks for your visit.

Reviewed 1 week ago via mobile

Like many others reporting here on TripAdvisor, we got a free upgrade from the cheap La Casa del Mago to the luxurious main hotel, located on the same premises. In fact, it looked like La Casa was not in use at all. One lady argued that the only reason for upgrading guests was to receive positive reviews, resulting in unfair...

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Helpful?
Thank Jochem v
chichenuxmal, Owner at Hotel Hacienda Uxmal Plantation & Museum, responded to this review

What a twisted review, with distortions and misinformation that are not in the best interest of anyone other than our competition, whom you are most likely representing as you bother to write such an extensive, untruthful review. No, we do not have a single lady in our front desk, although most of our collaborators are indeed ladies. That fact leads...

Canterbury, United Kingdom
Reviewed 1 week ago

A wondeful place to stay if you want to visit the Ruta Puk of Yucatan in a beautiful colonial hotel with a lovely pool, gardens, restaurant , bar and Wifi. The staff were very nice and there is a lot of history in this beautiful building which is set amongst the Mayan dense jungle. This hotel has had famous people...

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Helpful?
Thank berenicewatersm
chichenuxmal, Owner at Hotel Hacienda Uxmal Plantation & Museum, responded to this review

Thanks for your visit and your nice comments. We look forward to having the honor of being your hosts again. Hasta la vista !

Baltimore, Maryland
Reviewed 2 weeks ago

First let me say that this is an impressive facility, and they are justifiably proud of their history.....it easily reminds one that this was an elegant place that rich, famous & influential celebrities came to see the Mayan site of Uxmal. Grace Kelly, Prince Rainer, Henry Kissinger, and the Shah of Iran - just to name a few. It currently...

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Thank Lbuggs
San Diego, California, United States
Reviewed 2 weeks ago

The hotel was very nice. The AC worked well and there is a pool. We had a corner room which may be larger than the rooms that are between other rooms. The room was large. Oddly there was no door sill at the bottom of the door so insects can easily come in. Also, on our room, it was obvious...

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Helpful?
Thank Steve W
chichenuxmal, Owner at Hotel Hacienda Uxmal Plantation & Museum, responded to this review

Thanks for your visit !

Denver, Colorado
Reviewed 2 weeks ago

We really enjoyed our stay here. The rooms were great, clean, comfortable beds, good wifi. Everything was marvelous. Luis Chan gave us a tour of the Hacienda property and the old Hacienda. We really enjoyed the tour, it was an excellent tour and he is SO personable and considerate. We liked the fact that you could walk to the Uxmal...

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Helpful?
Thank mtnmax80439
chichenuxmal, Owner at Hotel Hacienda Uxmal Plantation & Museum, responded to this review

Thanks for your visit and your wonderful comments. We all look forward to your return. Hasta la vista !

San Miguel de Allende
Reviewed 2 weeks ago

We stayed at this lovely hotel in Superior Rooms. I would highly recommend that you upgrade to this level or ask for Suites at this hotel. The location, gardens, pool are very relaxing. Our only problem was breakfast. There are groups that come in during the eviening and night and they overwhelm the breakfast staff. The breakfast staff need to...

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Helpful?
Thank neelokb
chichenuxmal, Owner at Hotel Hacienda Uxmal Plantation & Museum, responded to this review

Thanks for your visit. I just sent the manager a note on your comment regarding the organization (or lack thereof) you experienced at breakfast. We look forward to your return. Hasta la vista !

Reviewed 3 weeks ago via mobile

The Hotel was a trip back in time, with elegantly furnished rooms complete with beautiful wood furniture and tile floors. Many celebrities and well-known personages have stayed there. Reasonably priced with a/c and a great swimming pool. Best of all it is just a short walk to the ruins. If you go, look up Luis Chan. He is a hotel...

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Helpful?
Thank eric f
chichenuxmal, Owner at Hotel Hacienda Uxmal Plantation & Museum, responded to this review

Thanks for your visit and your BEAUTIFUL comments on your experience while with us. Luis Chan and all our collaborators join me in wishing you and your family happy and safe travels. Hasta la vista !

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
In the heart of Uxmal, Hotel Hacienda Uxmal Plantation & Museum is the world's first hotel hacienda. Completely remodeled in 2002, and constantly up-dated,rooms overlook a central pool surrounded by beautiful tropical gardens and graceful palm trees, set in a working plantation with many kilometers of forest trails for walking, jogging, horseback and bicycle riding. All rooms have a terrace or a balcony. This delightful resort of contemporary colonial architecture is a favorite of royalty, world personalities and heads of state. The new Chocolate Museum neighbors our extensive gardens. Our location is ideal as a base from which to visit Yucatan's major attractions. Less than i hour driving time from Merida & only 40 minutes from Merida International Airport. Please contact us for transportation options & information. We have a money back guarantee that we are the best resort in the Uxmal area, Kindly contact us. ... more   less 

Additional Information about Hotel Hacienda Uxmal Plantation & Museum

Address: In the heart of the archaeological park of Uxmal, Uxmal 97840, Mexico
Region: Mexico > Yucatan Peninsula > Yucatan > Uxmal
Price Range: £77 - £102 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Hacienda Uxmal Plantation & Museum 3.5*
Number of rooms: 82
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Also Known As:
Hacienda Hotel Uxmal
Uxmal Hacienda Hotel
Hacienda Uxmal
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Hacienda Uxmal Plantation & Museum staff and other travellers.
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Questions? Get answers from Hotel Hacienda Uxmal Plantation & Museum staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms in back are quiet”
 of 5 bubbles FoothillTravelers, 19 Feb 2017 | Read review
“Ask for Suites or Superior Rooms.”
 of 5 bubbles neelokb, 3 Feb 2017 | Read review
“Corner superior room is quiet and has beautiful windows and views”
 of 5 bubbles alisonkaplan, 24 Jan 2017 | Read review
“most rooms open up to pool area and bar”
 of 5 bubbles LBCaliforniaTraveler, 14 Jan 2017 | Read review
“All rooms seemed to be quiet and have a view of the surrounding countryside.”
 of 5 bubbles 211pamelaq, 28 Dec 2016 | Read review
5 of 5