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Barcelo Maya Riviera

Carr Chetumal Puerto Juarez Km 266, Xpu-Ha 77734 Mexico
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Traveller (4325)
Pool & Beach (457)
Dining (281)

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About

#2 of 3 all-inclusives in Xpu-Ha
Location
Cleanliness
Service
Value
Barcelo Maya Riviera is a fantastic resort in the Riviera Maya, just 47 miles south of Cancun international airport and 12 miles south of Playa del Carmen. The exclusive adults only, all inclusive experience at Barcelo Maya Riviera us perfect for couples, groups and conventions. This all inclusive resort has 850 luxurious Junior suites and Suites.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Snorkelling
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Room service
Safe
Seating area
Clothes rack
Iron
Wake-up service / alarm clock
Complimentary toiletries
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Business
Romantic
Languages Spoken
English, Spanish

Location

Carr Chetumal Puerto Juarez Km 266, Xpu-Ha 77734 Mexico
Name/address in local language
Barceló Maya Riviera
5,175Reviews555Q+A100Room tips

Reviews
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Greg C wrote a review Yesterday
2 contributions
This is an adults only resort and we really liked that it wasn’t crowded and there were always beach chairs available. The beach area is amazing! Plenty of space, trees and chairs. The rooms were very spacious and we had the ocean view. The food was just okay. I can’t say I really liked it, but I can’t say it was bad. The biggest downfall of this resort is the entertainment. It wasn’t appealing to us at all. Plus, the entertainment area is the main lobby of the resort. The staff wasn’t as friendly and attentive as other resorts we’ve stayed at, also.
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Date of stay: March 2024
Value
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Miche S wrote a review 10 Apr
16 contributions2 helpful votes
This is my third trip to this hotel. I love it so much. A great place for friends to come together or couples to experience time away. The pool and location is beautiful. The food is terrific…..and Luis Mendez and Felipe Avendano were great bartenders. Highly recommend.
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Date of stay: April 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Propriétaire at Barceló Maya Riviera
Responded yesterday
Dear Madam, Thank you for reviewing your recent experience. We are thrilled to hear that your third visit to our resort was as delightful as the previous ones. It's wonderful to know that the pool and our prime location contributed to a memorable experience. Our culinary team will be pleased to hear that the food was terrific during your stay. Luis Mendez, Felipe Avendano, and the rest of our bartending staff are grateful for your kind words and are happy they could enhance your enjoyment. We sincerely appreciate your high recommendation to others considering a visit. We look forward to your next visit, hoping to provide another perfect getaway at Barceló Maya Riviera - All Inclusive Adults Only. We all look forward to welcoming you back in the future. Kind regards, Gerencia Barceló Maya Riviera The Management at Barceló Maya Riviera
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Brenda t wrote a review 9 Apr
15 contributions2 helpful votes
We went to Agave for dinner and had no idea that there was live entertainment!!The quartet at Agave was fun, exciting, and filled the room with energy! Lots of fun! We had the most enjoyable time listening to the serenade the room table by table. You must go to Agave!
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Date of stay: April 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Propriétaire at Barceló Maya Riviera
Responded 3 days ago
Dear Guest, Thank you for taking the time to leave a review of your stay with us. We are thrilled to hear that the live entertainment added an exciting and energetic touch to your dining experience. It is wonderful to know that our efforts to create a vibrant atmosphere have been successful and contributed to your enjoyment. Your kind words are truly appreciated and serve as a testament to the commitment of our staff to provide exceptional service and memorable moments for our guests. We look forward to welcoming you back on a future visit. Kind regards, Guest Service Barceló Maya Riviera
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ayşe k wrote a review 6 Apr
2 contributions
We received amazing service from Alberto and Carlos. . They are friendly and kind. They did everything they could to make sure we had a good time. I would like to see them here next year. Thank you very much for everything. Always clean and fast service. They are smiling, Ashley from Canada.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Enrique Anastacio Reyes Lopez, Otro at Barceló Maya Riviera
Responded 5 days ago
Dear Ashley First of all, we would like to thank you for your positive comments regarding your recent visit to our Barceló Maya Riviera hotel, we are delighted to know that we were able to meet your expectations. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.  Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards, Barcelo Maya Riviera.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Riley A wrote a review 6 Apr
1 contribution1 helpful vote
Drinks are the beeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeest I've had! Carlos the bartender is simply amazing. Rum and coke, tequila sunrise, Miami vice, you name it, it's the best. I would never leave if I didn't have too but sadly, real life awaits back home. Viva la Mexico!
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Enrique Anastacio Reyes Lopez, Otro at Barceló Maya Riviera
Responded 5 days ago
Dear Rileya Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Your enthusiasm for our staff and service is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best Regards, Barcelo Maya Riviera.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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William M wrote a review 6 Apr
1 contribution
Carlos and Hugo are the best bartenders at the music bar, they’re fast and treat you like family. If you’re looking for a good drink go to the music bar. Look for them whenever you visit and they will make sure you’re good. I highly recommend them.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Enrique Anastacio Reyes Lopez, Otro at Barceló Maya Riviera
Responded 5 days ago
Dear William; Thank you for reviewing your recent stay in our Barceló Maya Riviera. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We thank you for sharing your experience with us and we look forward to serving you again soon. Best Regards, Barcelo Maya Riviera.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Judith S wrote a review 5 Apr
1 contribution
Really good service. Friendly and attentive. From Hugo Alvarez. He listened to our requests for personalized drinks at the pool bar. Made our drinks how we liked, and if we didn’t Iike they fixed it for us. The pool is nice and clean. Friendly people from around the world.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Enrique Anastacio Reyes Lopez, Otro at Barceló Maya Riviera
Responded 5 days ago
Dear Judith; Thank you for reviewing your recent stay in our Barceló Maya Riviera. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best Regards, Barcelo Maya Riviera.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jeff H wrote a review 4 Apr
1 contribution
From the beginning of our trip, the concierge Estela was fantastic at communicating and explaining our options and helping pre book excursions and make reservations at the restaurants. Arrival and check in was extremely smooth, we were blown away at how beautiful and spacious our ocean view suite was, welcome fruit platter with champagne. The resort was extremely clean with fantastic bars, beaches, restaurants, and live entertainment in evenings. Access to the other resorts allowed for scuba diving, spa days, bowling, mini golf, and swimming with dolphins. All the staff was exceptional with their willingness to help and do anything to make our stay as comfortable as possible! Looking to book our next trip right away! Thank you Barcelo
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip: Utilize the staff at the resort as they’re extremely helpful!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Enrique Anastacio Reyes Lopez, Otro at Barceló Maya Riviera
Responded 5 days ago
Dear Jeffh; Thank you very much for sharing this great review of your recent stay at Barceló Maya Riviera . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best Regards, Barcelo Maya Riviera.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dale K wrote a review 3 Apr
1 contribution
The Barcelo Maya Riviera was fantastic. The people were so friendly. The food was very good. The rooms well appointed and clean. The buffet had huge variety. The ala carte restaurants were very good and a lot of fun. Funcando Chan at the Cana Taco Bar was a highlight.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Enrique Anastacio Reyes Lopez, Otro at Barceló Maya Riviera
Responded 1 week ago
Dear Barceló guest; First of all, we would like to thank you for your positive comments regarding your recent visit to our Barceló Maya Riviera hotel, we are delighted to know that we were able to meet your expectations. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. In addition we greatly appreciate your comments on the quality and variety of our buffets, as our team of chefs strives to ensure a wide variety of both local and international dishes to please all palates in all services. In fact, it is very gratifying to read that we were able to conquer yours. It is very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Finally we are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best Regards, Barcelo Maya Riviera.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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smiliemj wrote a review 3 Apr
Orlando, Florida37 contributions77 helpful votes
Booked our vacation in February at Barcelo Adults. Previous times we stayed at the Tropical. What more can we say? Fabulous, wonderful, and more than anything we could have expected. Pools, beach are exceptional - largest pools in the Riviera Maya. Views from the pool and rooms are the best we have ever seen. Most comfortable bed, and largest bed we have had. Entire resort wonderfully designed! Entertainment at the Adults, was more upscale and classier. Food at the Miramar buffet had an exceptional selection for both breakfast and lunch. And the best and most beautifully designed ala carte’ restaurants we have ever been to. Although all the workers we noticed, worked exceptionally hard and were fully committed to their tasks - the following employees stood out. It started with a quick check-in and an explanation of the facility. David in the Bahia Bar was very attentive, and made sure that our drinks were good, absolutely every time we saw him. Jorge at the Caribe Seafood, and Jorge at the Sante Fe Steakhouse were on top of everything, and great waiters. Alejandro Ortega at the Agave Mexican restaurant was our absolute favorite – exceptional and more than exceptional! He was attentive, friendly, and always checking on us during our meal. It was obvious, Alejandro has a willingness to serve. When we ate the second time at the Taco Bar, he even came over just to say hello. Absolute best – next stop, Manager. The Italian restaurant was unique and the food was great. Jose the waiter, and Johnny his helper were more than efficient. And the entertainment with the Italian singers throughout our dinner was a nice touch – really nice! Now……. Domingo at the Miramar remembered every morning how we drank our coffee – extremely friendly, attentive, and even remembered our names. Domingo and the entire crew in that corner of the Miramar were fabulous! Thank you Domingo - needs to be promoted! That leaves Cosme at the quiet pool bar. We have never met a bartender that not only remembered our names, but knew exactly how to make our drinks. It was obvious that Cosme takes great pride in his occupation. Extremely efficient, clearly takes charge, shows leadership, and frankly, should be a manager! Hats off to Arturo as well. Definitely returning, and telling others about this resort. It was more than we ever expected. Only one negative. Almost every other resort that we have been to, always had a large separate coffee shop with a huge selection of pastries etc… Yes, the Bahia Bar was very limited, and only opens at 8:00 a.m. It would be nice to have a separate coffee shop just to relax before breakfast, and with specialty coffees throughout the day and into the evening, and a large assortment of pastries – something separate from the main Bahia Bar. Great job Barcelo! Thank you Jesus Cristo, for another wonderful vacation!
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Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Enrique Anastacio Reyes Lopez, Otro at Barceló Maya Riviera
Responded 1 week ago
Dear Barcelo guest; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics We are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds and all the facilities in the complex. We are also thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us. We would like to thank you for the comment about the check in process it is a pleasure to know that you liked the way our réception team greétéd you on arrival and that you were promptly checked in without any hassle as expected. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours and lastly yet importantly we would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards Barcelo Maya Riviera.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£253 - £477 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaXpu-Ha
NUMBER OF ROOMS
850
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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BARCELO MAYA RIVIERA - Updated 2024 (Mexico/Riviera Maya - Xpu-Ha)

Frequently Asked Questions about Barceló Maya Riviera
Which popular attractions are close to Barceló Maya Riviera?
Nearby attractions include Cenote Cristalino (0.3 miles), Cenote Azul (0.4 miles), and Dolphinaris Barcelo (0.3 miles).
What are some of the property amenities at Barceló Maya Riviera?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Barceló Maya Riviera?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Barceló Maya Riviera?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Barceló Maya Riviera?
Yes, free parking is available to guests.
What are some restaurants close to Barceló Maya Riviera?
Conveniently located restaurants include Kyoto, Dolce Vita Restaurant, and Tropical Buffet.
Are there opportunities to exercise at Barceló Maya Riviera?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Barceló Maya Riviera have airport transportation?
Yes, Barceló Maya Riviera offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Barceló Maya Riviera?
Yes, dry cleaning and laundry service are offered to guests.
Does Barceló Maya Riviera offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Barceló Maya Riviera?
The staff speaks multiple languages, including English and Spanish.