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Catalonia Royal Tulum

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Catalonia Royal Tulum
Catalonia Royal Tulum
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6,322 Reviews from our TripAdvisor Community

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Showing 3,400: English reviews
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Reviewed 3 days ago NEW

The Catalonia Royal Tulum is a beautiful resort surrounded by jungle, palms, and mangrove forests. The staff is friendly and most speak Spanish and English. The food is good, but the service at the restaurants is often slow. It appeared to me that this was generally due to the restaurants being somewhat short of wait staff. The beach is great...

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Helpful?
3Thank Raymond O
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear Raymond. Thank you for your comments; we are thrilled to know that you had an amazing stay. This kind of comments makes us feel so lucky and provide us such a wonderful feeling of how fortunate we are to be in a business where we can build memories that will be long lasting for our guests. We definitely hope...

New City, New York USA
Reviewed 3 days ago NEW

Staff, grounds, beach and restaurants were all perfect. Each aspect of this hotel made it a fun and relaxing vacation. Being able to visit the tulum ruins and chitzen itza from this hotel is an added perk.

Review collected in partnership with this hotel
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2Thank 017fun
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear Guest. We are so happy to know that you appreciated all the aspects of your stay. We are thrilled to know that you were impressed with our friendly staff and courteous service! The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome and pamper you once again! Best Regards.

Austin, Texas
Reviewed 4 days ago NEW

We booked Catalonia Royal Tulum for our honeymoon, and it turned out to be a great resort. We were "privileged" guests, so we had access to the BLoved restaurant, which had great food and good bartenders. The worst part of our stay was when they talked us into seeing their other resort ten minutes away, offered us breakfast, and told...

Review collected in partnership with this hotel
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2Thank Zoe Rae A
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear Zoe. Thank you for your feedback. We are so glad to know you enjoyed your stay at our Resort. Thank you for your nice remarks about restaurants and bars, the facilities and friendly staff. Only demanding customers like you allow us to improve our service and the biggest compliment that our team can get is your desire to return....

Reviewed 4 days ago NEW

Catalonia Royal Tulum was a wonderful place to stay. As my 5th all-inclusive resort , it was by far by favourite experience. The Hotel is making strides in being Eco-friendly, not using disposable cups or straws, promoting water conservation and the landscaping protects and displays the natural flora and fauna. The pathways to and from the rooms have labelled plants...

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2Thank Janice V
Andrea F, Director de Recepción at Catalonia Royal Tulum, responded to this review

Dear Janice. Thank you for your comments; we are thrilled to know that you had an amazing stay. This kind of comments makes us feel so lucky and provide us such a wonderful feeling of how fortunate we are to be in a business where we can build memories that will be long lasting for our guests. Thank you a...

Reviewed 4 days ago NEW

We chose to come to Catalonia after reviewing this places reviews on tripadvisor. This all inclusive was highly rated and fit nicely into our vacation schedule. The pros of staying here: The resort had beautiful grounds. The food at all the dining areas we tried were delicious. The beach was nice especially since we had the privilege package. I highly...

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3Thank Mac M
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear Mac. Thank you for your feedback. We are so glad to know you enjoyed this special occasion at our Resort. We would like to apologize for the inconveniences. We assure you that your comments have been shared with the departments involved in order to improve. Please, We encourage you to inform our Guest Service at the moment if any...

Highlands Ranch, Colorado
Reviewed 5 days ago NEW

My daughter and I returned to this hotel for the 2nd year. Our expectations were met at every point of our stay.We chose the priviledged option. Food is fabulous and the staff could not be more accomodating. In particular, Genie at the beach made sure our drinks were always replenished. She was always happy and gracious. We usually took lunch...

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3Thank s9ndi
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear Guest. It is nice to know that you had a spectacular trip and that you enjoyed our facilities and services. The best compliment that our team can get is your recommendation, be assured that we will share with them your kind comments. We definitely hope you will decide to visit us again in the future; it will be our...

Van, BC
Reviewed 5 days ago NEWvia mobile

We chose this resort for the beach and it didn't disappoint! Our stay was for 10 days and the last 4 we upgraded to the Privileged which I was happy we did. Found the beach quieter and enjoyed the Bloved restaurant. As with previous reviews the restaurants could have been better. The breakfast and lunch buffets were good, but felt...

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4Thank kitocean
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear Guest. Thank you for your feedback. We are so glad you enjoyed every aspect of your stay. Thank you for your nice remarks about the facilities, restaurants and friendly staff. We highly value your observations regarding our services, as we believe that they are the key to the continuing process of improvement. Thank you a lot for recommending us....

Eau Claire, Wisconsin
Reviewed 1 week ago

Beautiful beach. Excellent location. Super clean property. Dinner Buffet was excellent. Other themed restaurants were decent. Drinks were ok but no premium liquor unless you upgrade. All the staff was super friendly. We would not hesitate to go back.

Review collected in partnership with this hotel
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6Thank Chris P
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear Chris. It is nice to know that you had a nice trip and that you enjoyed our facilities and services. The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome and pamper you once again! Best Regards.

Reviewed 1 week ago via mobile

We traveled with another couple the week after Thanksgiving. The resort was not full. The food was delicious and drinks were very good. No reservations needed at any of the restaurants. The staff was amazing!!! Cannot say enough how wonderful they were. Beach was beautiful and calm. Nightly entertainment by the pool was very good... Will never forget the mariachi...

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5Thank Angela G
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear Angela. Your enthusiasm is contagious, and we are so happy to know that you appreciated all the aspects of your stay. We are thrilled to know that you were impressed with our friendly staff and courteous service! We can't thank you enough for the nice remarks about our Resort, they are so kind and thank you a lot for...

Oshawa, Canada
Reviewed 1 week ago

This hotel is quiet and excellent place to relax. The rooms were large with sitting area and king size beds. You have a rain forrest running done the middle with lots of interest animals and plants. The beach is fantastic and water crystal clear where you can do some snorkeling. The restaurants were great and food fantastic. The staff was...

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5Thank kmtrixi
Andrea F, Director General at Catalonia Royal Tulum, responded to this review

Dear Trixi. It is nice to know that you had a spectacular trip and that you enjoyed our facilities and services. The best compliment that our team can get is your recommendation, be assured that we will share with them your kind comments. We definitely hope you will decide to visit us again in the future; it will be our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Adults only all-inclusive resort, located in Xpu-Ha, Riviera Maya, on the Caribbean coastline. It is surrounded by native jungle trees, local plants, mangroves and cenotes - water springs where a diverse variety of flora and fauna can be found in an unspoiled habitat. It is just 25km from Playa del Carmen and Tulum's archaeological site, and 85 km south of Cancun International airport, in Quintana Roo State, Mexico. ... more   less 

Additional Information about Catalonia Royal Tulum

Address: Carretera Cancun Chetumal Km. 264.5, Xpu-Ha 77790, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Xpu-Ha
Price Range: £200 - £416 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Catalonia Royal Tulum 4*
Number of rooms: 288
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Travelocity, Hotels.com and Jetsetter so you can book your Catalonia Royal Tulum reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Catalonia Royal Tulum Xpuha
Riviera Maya Copacabana
Copacabana Riviera Maya
Catalonia Royal Tulum Mexico/Riviera Maya - Xpu-Ha
Hotel Style:
#1 Green Hotel in Xpu-Ha
#2 On the Beach Hotel in Xpu-Ha
#2 Spa Hotel in Xpu-Ha
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Questions & Answers

Here's what travellers have asked, with answers from Catalonia Royal Tulum staff and other travellers.
975 questions
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Questions? Get answers from Catalonia Royal Tulum staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Many of the rooms are quiet as the trees provide sound barriers from the main path”
 of 5 bubbles janicev59, 19 Feb 2017 | Read review
“Choose a room not on the first floor near the main walk way if you want to be away from the noise of travelers walking by”
 of 5 bubbles macm19, 19 Feb 2017 | Read review
“Top floors ,close to pool .”
 of 5 bubbles Catalonia2016, 14 Feb 2017 | Read review
“Top floors are sunnier, and middle buildings are quieter.”
 of 5 bubbles 292whitneyd, 14 Feb 2017 | Read review
“The farther away from the central reception and highway (which is very close) the better.”
 of 5 bubbles Borges203, 13 Feb 2017 | Read review
5 of 5