We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Bel Air Collection Resort & Spa Riviera Maya

Save
Share
Traveller (2493)
Pool & Beach (359)
Room & Suite (251)
{"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"]}}
Overview
Hotel website
E-mail hotel
Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710 Mexico See on map
Name/address in local language
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3.5 Star accommodation
Additional information
Visit Hotel Website
Reviews (3,403)
Filter reviews
1,129 results
Traveller rating
480
310
125
100
114
Traveller type
Time of year
LanguageEnglish
More languages
480
310
125
100
114
Show reviews that mention
All reviewslobby baranimal exhibitsthatched roofplaya del carmengolf cartjungle atmospherenight lifesushibeach cluball inclusive packagepeace and quietlounge chairsa la cartejacuzzi tubrelaxing vacationtravel agentbeach area
FilterEnglish
Updating list...
1 - 5 of 1,129 reviews
Reviewed 4 weeks ago via mobile

The staff Meaeros, Lazaro, Pavel, Miguel, Israel, Ezequias, Aomando, Capitamo, Adrian, Roger, Otheniel, Hostes, Areli, Ayb, Manuel, Mclane, Founcisco, Arcchigo, and my absolute favorite Edna, everyone was super friendly and helped me with my Spanish. The food was delicious and very fresh. The rooms were...More

Thank siriqueen25
Response from Concierge B, Guest Relations Manager at Bel Air Collection Resort & Spa Riviera MayaResponded 4 weeks ago

Dear siriqueen25: It has been a great pleasure to receive your warm review describing your most recent vacation at Bel Air Xpuha Riviera Maya. We value your feedback and are delighted to read that you particularly appreciated our service; especially from the people that you...More

Hotel's Favourite
Reviewed 7 January 2018 via mobile

I picked this resort for my first solo trip as I didn't want the over manicured "bleached " type resort I've been to before. I loved that nature was allowed to thrive around the resort, animals ran wild around the resort (coatis, racoon, birds, iguanas...More

4  Thank Sarah V
Response from Concierge B, Guest Relations Manager at Bel Air Collection Resort & Spa Riviera MayaResponded 9 January 2018

Dear Sarah: We really appreciate your time to share such a wonderful review about your stay with us, and we feel honored that you gave us the unique opportunity to be your Honeymoon destination choice. It was an absolute pleasure to provide you with unforgettable...More

Reviewed 4 weeks ago

Fabulous grounds. Arrived after the cenote had closed though, think 5pm is a bit early to close them when it doesn’t get dark until closer to 7pm. The grounds are massive and they have a few golf carts to take people around, but that system...More

Review collected in partnership with this hotel
Thank scawte598992
Response from Concierge B, Guest Relations Manager at Bel Air Collection Resort & Spa Riviera MayaResponded 4 weeks ago

Dear scawte598992: It is a great pleasure to know that you enjoyed our service. We always care about our guests as you are considered our top priority. We look forward to welcoming you soon in our Hotel. Kind regards.

Reviewed 4 weeks ago

First, the good comments: 1. This hotel has one big and two small Cenotes, which are really beautiful. You can kayak and snorkel in the big one, where you can see beautiful fish and 3 manatees. 2. The beach that is close to the hotel,...More

Thank Lourdes P
Response from Concierge B, Guest Relations Manager at Bel Air Collection Resort & Spa Riviera MayaResponded 4 weeks ago

Dear Lourdes P: We are really sorry to read that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place...More

Reviewed 9 August 2018

All employees were very friendly, the only thing that should be improved is to leave enough cleaning items for the number of people registered per room. Also, it should be monitored that in the pool bar other guests do not get drunk because it is...More

Review collected in partnership with this hotel
Thank marinafdr02
Response from Concierge B, Guest Relations Manager at Bel Air Collection Resort & Spa Riviera MayaResponded 4 weeks ago

Dear marinafdr02: We are really sorry to read that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to...More

View more reviews
About
Description
Bel Air Xpu-Ha is the newly open Resort of Bel Air Collection at Riviera Maya. Feel with your family the natural environment, the perfect place to rest and delight yourself. A unique place for a romance ...More experience. Enjoy our facilities surrounded by natural beauty in an eco-paradise. A gourmet experience in each of our restaurants, from Mexican-Italian fusion cuisine to sushi & martini delightful Japanese style, all in a la carte menu selection. Premium brand drinks and appetizing snacks in our Bars at Lobby and pool area. A unique layout of a cozy and peaceful guestrooms in liberate getaway with all the luxury and comfort of a five stars resort, refurbished indoors with jacuzzi and branding amenities; a relaxed exterior and a spacious terrace with hammock. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Internet
Free Parking
Bar/Lounge
Spa
Air Conditioning
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Wheelchair access
Beachfront
Free High Speed Internet (WiFi)
Breakfast included
Hotel Style
Spa
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Contact Information
Hotel Style
Spa
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
144
Price range
US$80 - US$259 (Based on Average Rates for a Standard Room)
Formerly known as
Xpu-Ha Palace
Also Known As
Bel Air Collection Xpu Ha Riviera Maya Hotel Xpuha
,
Xpu Ha Palace Xpuha
,
Bel Air Collection Resort & Spa Riviera Maya Mexico - Xpu-Ha
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Xpu-Ha
Photos
Traveller (2,493)
Pool & Beach (359)
Room & Suite (251)
Dining (98)
Family and Play Areas (147)
Business Centre & Event Rooms (4)
Nearby
Nearby HotelsSee all 4 hotels in Xpu-Ha
Hotel Esencia
328 reviews
.28 miles away
Catalonia Royal Tulum Beach & Spa Resort
8,329 reviews
.30 miles away
Barcelo Maya Beach
10,040 reviews
.51 miles away
Barcelo Maya Palace
9,841 reviews
.73 miles away
Nearby RestaurantsSee all 10 restaurants in Xpu-Ha
Rauxa Show
324 reviews
.57 miles away
Royal Grill
153 reviews
.65 miles away
La Playa Xpu Ha Restaurant & Beach Club
568 reviews
.86 miles away
Terrace Tapas Lounge & Bar
106 reviews
.60 miles away
Nearby AttractionsSee all 9 attractions in Xpu-Ha
Bahia Divers
281 reviews
.62 miles away
La Playa Xpuha
809 reviews
.87 miles away
Xpu-ha Beach
879 reviews
.91 miles away
Dolphinaris Barcelo
933 reviews
.66 miles away
Questions & Answers
Ask a question
ACarolina_Mark
18 February 2018|
AnswerShow all 5 answers
Response from Jennifer W | Reviewed this property |
It can be, but it is very expensive for the quality of the food.
0
Votes
Justin R
16 January 2018|
AnswerShow all 4 answers
Response from lamugne | Reviewed this property |
Xpu-Ha
1
Vote
Room Tips
"villa 3 would be the best. close to the restaurants and lobby bar"
Read review
""Better throw your money away.""
Read review
"do not chose this hotel unless you like to hike"
Read review
"wildlife, local. authentic, quiet, charming"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing