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09/07/2017 10/07/2017
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    Chimney House Hotel

    Congleton Road, Sandbach CW11 4ST, England
    Best prices for your stay
    09/07/2017 10/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          Traveller (110)
          Room & Suite (50)
          Dining (10)
          • Excellent19%
          • Very good28%
          • Average22%
          • Poor15%
          • Terrible16%
          Travellers talk about
          Free Internet
          Free Parking
          Breakfast Buffet
          Non-Smoking Hotel
          Room Service
          Pets Allowed
          Wheelchair access
          Conference Facilities
          Dry Cleaning
          4.0 Star Hotel
          All hotel details
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          9 Jul10 Jul
          1 room, 2 adults, 0 children
          Standard Room

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          Standard Room

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          Free Cancellation
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          Write a Review
          Reviews (653)
          Traveller rating
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          Time of year
          There are newer reviews for Chimney House Hotel See the most recent reviews

          271 - 275 of 647 reviews

          Reviewed 27 April 2015

          looks charming from a distance,then when you get close up you realise it needs some TLC ,wowcher deal was really good value though ,nice meal ,service was a bit hit and miss ,we saw a few couples who where seated after us having their orders...More

          5  Thank gilberdyke1409
          Response from Steve P, Operations Manager at Chimney House HotelResponded 9 May 2015

          Dear gilberdyke1409, Many thanks for taking the time to post a review on TripAdvisor. It is a shame that breakfast and the dinner service was such a disaster, otherwise I'm sure that we'd have had a better rating from yourselves. Staffing levels is something we...More

          Reviewed 26 April 2015 via mobile

          Stayed here for 1 night , room was clean and tidy. Staff were friendly. Food was nice however the service wasn't the best, seemed to be a lot of mis communication between staff at the evening meal and again at breakfast a lot of things...More

          2  Thank Popkate
          Response from Steve P, Operations Manager at Chimney House HotelResponded 9 May 2015

          Dear Popkate, Thank you for reviewing us on TripAdvisor. Staffing levels is something that we are constantly reviewing here at The Chimney House Hotel and the main cause of poor service. Once we get this right you will see a massive change in the service...More

          Reviewed 26 April 2015 via mobile

          Bought the Afternoon Tea via a voucher deal & it was quite enjoyable. The place is being refurbished - in fact, there was someone painting walls just a few feet from our table but it didn't bother us. A little slow in arriving, when it...More

          1  Thank PQB
          Response from Steve P, Operations Manager at Chimney House HotelResponded 4 May 2015

          Dear PQB, Thanks for reviewing your visit to the Chimney House Hotel on Trip Advisor. We appreciate you noticing the improvements that we are making to the hotel currently and we are really excited to see the final outcome when we are finished. The afternoon...More

          Reviewed 12 April 2015

          When you first drive up to this hotel very impressive, but on closer inspection it is in need of a bit of tlc, paint work bit shabby. Service ok . Room was nice clean and comfortable. Evening meal and breakfast was very good,staff very friendly....More

          2  Thank OLLYANDGEM
          Response from Steve P, Operations Manager at Chimney House HotelResponded 16 April 2015

          Dear OLLYANDGEM, Many thanks for your review on TripAdvisor! We are currently undergoing some works to bring the hotel back to it's former glory. The patio is also due to be updated, with a new uPVC conservatory replacing the current wooden one and some lovely...More

          Reviewed 11 April 2015

          the hotel has really comfortable executive rooms and worth the upgrade, the patio to the back was out of bounds which seemed a real shame as the weather was good and would have liked to have been able to sit outside and relax. the staff...More

          1  Thank Dodger2511
          Response from Steve P, Operations Manager at Chimney House HotelResponded 16 April 2015

          Dear Dodger2511, Thank you for your feedback regarding your recent stay at The Chimney House Hotel. It is nice to see that you have acknowledged the challenge that we have here and how we are striving to make everyone's visit special. It is a shame...More

          • Top amenities
          • Restaurant
          • Free Parking
          • Bar/Lounge
          • Room Service
          • Free Internet
          • Hotel Amenities
          • Free Parking
          • Meeting Rooms
          • Banquet Room
          • Conference Facilities
          • Room Service
          • Dry Cleaning
          • Laundry Service
          • Things to do
          • Restaurant
          • Bar/Lounge
          • Price range
          • US$64 - US$107 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Room types
          • Non-Smoking Rooms ,
          • Suites
          • Number of rooms
          • 50
          • Reservation Options
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          • Location
          • United Kingdom >
          • England >
          • Cheshire >
          • Sandbach
          • Also Known As
          • Chimney Hotel Sandbach ,
          • The Chimney Hotel ,
          • Chimney House Hotel Sandbach, Cheshire
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          Traveller (110)
          Room & Suite (50)
          Dining (10)
          Hotel & Grounds (70)
          Bathroom (9)
          Business Centre & Event Rooms (1)
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          .96 miles away
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          Questions & AnswersAsk a question
          Steve H
          So the two hotels you reviewed are owned by Talash hotels and I have visited both and know they are exceptionally bad reporting this to trip advisor
          21 August 2015|
          Answer Show all 3 answers
          Response from Karen R | Reviewed this property |
          Hi, not sure what the question is. My personal experience at the hotel was fine, I was happy with everything., hence my review.
          Jo S
          I gave a review for the chimney house hotel....and because it was a bad review they replied to it and asked if they could have a contact number to discuss my stay...as requested I emailed them nearly two weeks ago...I'm still waiting for them to call me!! Says a lot for customer relations wouldn't stay here again!! EVER!!
          20 July 2015|
          Answer Show all 5 answers
          Response from lovetoeatout58 | Reviewed this property |
          I'm sorry to read that the management have not replied quickly to your complaints. As a people business they should be on the ball and take all complaints Very seriously. It's a beautiful location you wouldn't think you are... More
          Why does the hotel or management team not responding to the bad feedback
          7 July 2015|
          Answer Show all 7 answers
          Response from Jo S | Reviewed this property |
          Hi I gave a bad review for this place as it was awful they replied saying they would like to discuss my stay and could they have a contact number so I emailed them as requested.....I'm still waiting!! Says a lot doesn't it!!
          Room Tips
          "I would give it a miss"
          Read review
          "Best Views at front"
          Read review
          "Our room was on the first floor and the extremely noisy extractor fan noise meant, i struggled to get much..."
          Read review
          "Not sure what other rooms are like"
          Read review
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