Lodore Falls Hotel & Spa
Keswick CA12 5UX England
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About
#11 of 26 hotels in Borrowdale
Location
Cleanliness
Service
Value
Nestled in the heart of the Borrowdale valley and overlooking Lake Derwentwater, the four-star Lodore Falls Hotel & Spa has one of the finest settings in the Lake District. Delicious light meals and afternoon teas are available throughout the day in the comfortable lounges overlooking Derwentwater, fresh pan-Asian inspired dishes are available in the hotel's second restaurant - Mizu and in the early evening you can enjoy a drink in the bar before experiencing some of the region's finest cuisine served in the elegant Award-Winning 2 AA Rosette Lake View restaurant. The Falls Spa is located within the grounds, offering a thermal suite with 12 heat experiences, exclusive Champagne bar, 4 person rasul, outdoor 16m infinity edge vitality pool, and 5 treatments rooms using Elemis and La Sultane De Saba products. The spa is open daily, guests under 16 years old are not allowed in the spa. Spa access is complimentary for guests staying in a Deluxe Spa Suite, for other rooms the Spa can be accessed for an additional fee.
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Property amenities
Free parking
Free internet
Hot bath
Fitness / spa changing rooms
Bar / lounge
Hiking
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Secured parking
Wifi
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Special diet menus
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Steam room
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Private balcony
Room service
Seating area
Telephone
Iron
Wake-up service / alarm clock
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Romantic
Languages Spoken
English, Polish
Location
55Somewhat walkable
Grade: 55 out of 100
115Restaurantswithin 5 miles
76Attractionswithin 5 miles
3813Reviews58Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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The minute we arrived we heard the shrieking from the changing room and were informed a large party of 11 just arrived. Obviously very noisy, taking photos in changing room while I was getting changed. Very concerned I’d appear in a photo surely a breach of privacy laws!! The outdoor pool was too cold to stay in for more than a few minutes and any ambiance ruined by the noise of the large party. Management need to decide what they are aiming for here. A spa for shrieking, large parties or a tranquil retreat in the Lake District. We’ve visited several times before being local and standards have dipped massively.
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Date of stay: December 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We stayed for a night in this property and had the best stay in the UK i must say. The location of the property is so serene that you can spend never ding time sitting and starring at it. The Christmas decoration just add another layer of festivity to your life and they have done such a brilliant job with it. The highlight is the Fall spa where you get this beautiful infinity hydro pool experience which is the cherry on the cake. We are defnitely coming back!!
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This one night stay has replenished my mind, body and soul. I will book 2 nights next time as I enjoyed this spa hotel so much. Staff were all amazing, food was great, it was great that we could relax in the heated pool with a nice wind down drink too. The pool temperature was awesome, lovely and warm which made this perfecto . Very friendly relaxed vibe and down to Earth visitors all there to enjoy with no Pretence 🤩.
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Review collected in partnership with this hotel
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
disabled room along a corridor that is uneven with view of back of hotel. shower water pressure poor. Staff friendly attentive and professional. Lounge area heating needs to be turned up a couple of degrees.
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Review collected in partnership with this hotel
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Stayed over in The Lodore spa suites for one night . I must say we were very impressed with the service we received from the courteous staff . We ate in Mizu and thoroughly enjoyed the atmosphere and food. Breakfast was also excellent. Our suite was stunning and very comfortable and well designed. We felt the package was excellent value .( We did not use the Spa ) We have recently stayed at The Gilpin, The Low Wood and the Brimstone in Langdale and The Lodore Falls hotel has been our favourite so far. Well done Lake District hotels our experience was awesome.
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Date of stay: December 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel was good overall, however the mizu restaurant was really bad. Food was awful and clearly re-heated. It was stale, cold and tasted terrible. £26 for cold, gloopy, tasteless pad thai. Th spa was the highlight of our trip.
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Review collected in partnership with this hotel
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Worst experience I've ever had at any hotel. Fraudulently charged for a meal we never ate, racist staff, drinks confiscated by a mini dictator, and all this happened in less than 24 hours. Tried to discuss with management, who mysteriously got called away, when the issues were raised. Tried to contact the complaints department- which doesn't exist. I'd like to think it wasn't because I was the only guest of colour at the property or that my hope that the hotel isn't racially bias, but after what I exprlerienced, I can't. Spend just short of a £1000 for a 24-hour trip, only to be left feeling traumatised by the whole event and no way to discuss my frustration - except by trying to contact the MD of the company, who has yet to respond, because let's be fair why would he care about his staff, racial abuse or the fact his employees have zero customer service skills - if you are a person of colour, avoid this place like the plague…
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Date of stay: December 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marcell Cilliers, General Manager at Lodore Falls Hotel & Spa
Responded 3 days ago
Hi Sofia, It is very dissapointing to see that you are going to great lengths by opening multiple accounts in order to slander our bussiness. I would like to clarify that we employ team members from many countries and from all over the world I will use this opportunity to praise my team for doing a fantastic job and for the contibution that they bring to our Hotel. Also we welcome with open arms on a daily basis guest from any country without prejudice about, their colour, their nationality or different backgrounds and beliefs. Your accusation about some kind of racial profiling is totally unfounded and you are clearly using it very aggresively in both of your reviews purely because it is something very frowned upon in order for you to achieve maximum attention. You were fully charged for your meal, beacuse you did eat all of it and for this i have ample evidence from staff and cctv. You have comunicated with the Hotel Manager and the General Manager verbally and via email. However what you are claiming that happened it is not supported from our team members, myself, and the guests wich you caused great distress during your stay when you and your friend went to great length to verbally abuse them. This is not acceptable. Also in the morning of your checkout you did not pay your final bill even though the reception team verbally comunicated with you that there is a balance to pay, instead you choose to ignore it and jumped on the taxi. I am afraid i will have to report this review and any other reviews that you may write in the future as malicious and with intent to damage our bussines and for using the Tripadvisor feedback platform as a blackmail tool to achieve your goal. Please refrain from posting such feedback on our tripadvisor page in the future. Kind regards Ilir Thomollari Hotel manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is disgusting, took payments without authorisation, had our drinks taken from us, were racially profiled and then charged for a meal we didn't eat. Avoid like the plague if your face doesn't fit. I have tried to reach out to anyone to discuss the disgusting way myself and my guest were treated and have had not one person respond. Please do not give this racist establishment a penny of your money
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Marcell Cilliers, General Manager at Lodore Falls Hotel & Spa
Responded 4 days ago
Sofia, I am not supporting your review at all. Claiming that we were racially discriminated against you is completely untrue when the fact of the matter and situation was that your conduct is/was not acceptable during your time at Lodore Falls Hotel and Spa. I have been in contact on the day and by e-mail on the 26th of November at 19:04 and although trying to be understanding at the time, your complete disregard for the truth and manipulating a social media platform to project the situation from an angle that mis-represent Lodrore Falls Hotel and Spa of our coulture and what we are standing for is completely unacceptable. I honestly think you should be ashamed of your conduct at the time and your false review. Needless to say that I will report this review. As benifit to the reader, this was our correspondance at the time. I have resend this to you this morning after I have received your inaccurate guest review feedback. Below is my e-mail from 26/11/2023 at 19:04. I have been around the office area around 12:30pm today when the Spa session end but could not wait any later. We have had the large Frozen Afternoon tea event on today for 188 guest hence the pressure on my schedule. I have met with Sophia and I have a few aspects that I need to clarify. I have ran the cameras back to look at the timings and could see the interaction between the team and the guests that left the complaints. It was table 18, on the right hand side behind your guest, table 11 which were against the window behind Sophia and the 2 guests from the side lounge. I understand that from the formal complaints that it was not only the volume that caused the frustration but also the language and choice of words during your conversations. Sofia claimed that they left the dining room and went upstairs straight to bed at 7:30 pm. I could not support this after running the cameras back. I can confirm that you did depart from the restaurant but only went upstairs after 9pm. When I sat with your guest in the function area and we returned to side lounge, Sofia made me understand that she bought the full bottle of Prosecco that I have seen in your hand at the time after one of the managers took away the Prosecco from the side lounge table due to the disruption that you were causing. According to the Bar server, that was not the case. He said that you have received the bottle at no charge after stating that your bottle was mistakenly taken. I appreciate that guests wants to have a good time and we gladly welcome that but we have to look at the interest of all guests. I fully appreciate that you have been here before and can only apologize if you feel that we have not met your expectations during your stay. I trust that you will be able to appreciate the position I am placed in for you are from the same industry and will understand that we have to take all guest feedback on board. Regards, Marcell Cilliers General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
very lovely hotel with friendly staff and in a beautiful location. We stayed in the main hotel for one night and had a 2-hour slot in the spa which we enjoyed very much. We stayed in the garden suite room which is a very average room, but it was not clean. The floor was covered in hair and there was lots of dust in the corners. We also had dinner in the hotel restaurant and some of my food came out cold. Overall though these issues felt very minor as the spa experience was definitely a highlight.
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Not the cosy hotel we expected as we were so cold. We paid extra for a superior room only to find ourselves overlooking kitchens and what looked to be tradesman entrance….. extremely noisy. Our meal was so disappointing that we sent it back. Very disappointed with our whole experience.
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
PRICE RANGE
US$266 - US$298 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
lodore falls hotel, lodore falls keswick, hotel lodore falls
FORMERLY KNOWN AS
Hilton Keswick Lodore
LOCATION
United KingdomEnglandCumbriaLake DistrictKeswickBorrowdale
NUMBER OF ROOMS
87
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Claim Your ListingLODORE FALLS HOTEL & SPA - Updated 2023 Reviews (Borrowdale)
Frequently Asked Questions about Lodore Falls Hotel & Spa
Which popular attractions are close to Lodore Falls Hotel & Spa?
Nearby attractions include Alpacaly Ever After (2.1 miles), Keswick Alhambra Cinema (2.8 miles), and Surprise View (0.2 miles).
What are some of the property amenities at Lodore Falls Hotel & Spa?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at Lodore Falls Hotel & Spa?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Lodore Falls Hotel & Spa?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Lodore Falls Hotel & Spa?
Conveniently located restaurants include The Keswick Kitchen, Lake Road Brunch, and Fellpack.
Are there opportunities to exercise at Lodore Falls Hotel & Spa?
Yes, guests have access to an indoor pool, a sauna, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Lodore Falls Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Lodore Falls Hotel & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Lodore Falls Hotel & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Lodore Falls Hotel & Spa?
The staff speaks multiple languages, including English and Polish.
Are there any historical sites close to Lodore Falls Hotel & Spa?
Many travellers enjoy visiting Castlerigg Stone Circle (3.4 miles), Watendlath (1.7 miles), and Crosthwaite Parish Church (3.0 miles).