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The Tollgate Hotel

The Street, Bramber BN44 3WE England
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Traveller (145)
Room & Suite (42)
Dining (12)
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About

#2 of 2 hotels in Bramber
Location
Cleanliness
Service
Value
Travellers' Choice
Just 10 miles north of Brighton, the Old Tollgate Hotel is one of the most popular 3 Star Country Hotels in West Sussex. Set within the idyllic Village of Bramber, Steyning at the foot of the Sussex Downs, you can expect wonderful customer service and comfort whilst enjoying the hotel’s old worldly charm. The modern traveller will benefit from Free Parking, Free WIFI and Flat Screen TVs in every guest room.Our award winning Carvery Restaurant offers a superb selection of perfectly roasted joints, a spectacular choice of hot dishes, smoked fish, salads and mouth watering desserts.An idyllic Wedding Reception Venue with a licence to host your Civil Ceremony. The ideal hotel near to the South Coast where you can rest your head after enjoying a shopping expedition in nearby Brighton. Perfect base for lovers of golf, walking, cycling, horse riding and for visiting the many nearby historic houses and gardens in East and West Sussex.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Hiking
Taxi service
Banquet room
Meeting rooms
Baggage storage
Electric vehicle charging station
Parking
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Special diet menus
Non-smoking hotel
Outdoor furniture
24-hour front desk
Express check-in / check-out
Laundry service
Ironing service
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Room features
Desk
Housekeeping
Room service
Safe
Wake-up service / alarm clock
Coffee / tea maker
Flatscreen TV
Hair dryer
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Languages Spoken
English, Russian, Spanish, Latvian and 1 more
1126Reviews6Q+A100Room tips

Reviews
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luke s wrote a review Jan 2024
1 contribution
This is the second time we have stayed here in one of their 2 amazing jacuzzi rooms. Such great rooms for the price and a nice mix of old and modern décor. Yes it is very sad and not great to hear the restaurant had closed, the hotel informed us straight away and gave us the new options. We loved the cooked breakfast here and having it as room service so were a little worried about the breakfast being continental and also not room service. On arrival I asked if I could come down and grab some breakfast in the morning, not only did they offer room service to have it brought up to us they even mage us and printed off a menu to pick things from, that is what I call going the extra mile, very impressed. I would highly recommend this hotel, I am sure they will have a new restaurant and bar open in no time at all, it has so much potential.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: get room 220 with the Jaquzzi in th emain building!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kate McIntyre, General Manager at The Tollgate Hotel
Responded 3 weeks ago
Dear lukesX2722RK, Thank you so much for taking the time to leave such a fantastic review! We are delighted to hear that you enjoyed your stay in our jacuzzi room once again and appreciate your kind words. We understand the closure of the restaurant was disappointing, however we are truly grateful you appreciate the transparency and new options we presented and that our staff was able to go the extra mile by offering room service and even creating a special menu for you! This is exactly what we strive for - exceeding expectations and making our guests feel truly valued. We sincerely hope to welcome you back soon and create another memorable experience. Please don't hesitate to reach out directly if you have any questions or requests during your next visit. Thank you again for choosing our The Tollgate and for your wonderful review. Best Regards The Tollgate Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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GrumpyBaz wrote a review Jan 2024
Evesham, United Kingdom19 contributions3 helpful votes
What’s happening? No staff, no atmosphere, no restaurant or bar. Unfortunately The Old Tollgate has quickly become a shadow of its former self. A glorified B&B guesthouse. The restaurant side has completely gone. No bar, no lunch or evening meals. The rooms are still okay, some very nice but now over priced. The breakfast that is included is poor. Gone has the full English, good choice of various fruits, yogurts, cereals and porridge to an Englishman’s attempt at a continental breakfast. A slice of smoked salmon and a couple of slices of cheap packet ham. No breakfast staff on hand to welcome guests, used tables not cleared and have to ask for choices to be refilled, orange juice, croissants and coffee. We have been staying here for 7/8 years, back in the Best Western days but this will be our last time. Thank you and goodbye.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Look elsewhere, no restaurant.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Kate McIntyre, General Manager at The Tollgate Hotel
Responded 3 weeks ago
Dear GrumpyBaz, Thank you for your feedback regarding your recent stay. We appreciate you taking the time to share your comments and your loyalty to The Tollgate. We understand your disappointment with the current offerings, which differ from your past experiences. While we recognise the inconvenience this causes, these decisions were essential for the hotel's long-term sustainability. Your feedback regarding the breakfast options and service have been noted. We're actively working to improve the current continental breakfast to include more variety and ensure proper staff presence. While a full English breakfast is not currently feasible, we are exploring alternative solutions. If you're open to a future visit, we encourage you to check back for updates on our progress. We're confident that the improvements we're implementing will create a unique and enjoyable experience for all of our guests to enjoy. Thank you for your understanding. The Old Tollgate Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Travel08916044943 wrote a review Jan 2024
1 contribution2 helpful votes
we went for new years eve had to pre book well in advance. we were doing an overnight stay they sent a menu which was not really what we wanted previous it had been a carvery which is really great. when we arrived for the big night we were very disappointed the food you could not eat no choice of meals my daughter and partner don't eat lamb they gave them a medley of vegs the lamb dinner we very under cooked lots of people we angry. if I had knowledge of this before I booked I don't think I would have bothered. a very disappointing evening.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Kate McIntyre, General Manager at The Tollgate Hotel
Responded 4 weeks ago
Dear Travel08916044943, Thank you for bringing your recent New Year's Eve experience at our hotel to our attention. We are sincerely sorry to hear that you were disappointed with our set menu option. We appreciate you sharing your feedback, as it allows us to identify areas for improvement and ensure that future guests have a more enjoyable experience. While we acknowledge that the food aspect fell short, we genuinely hope you enjoyed the entertainment and other aspects of the New Year's Eve celebration in which a lot of effort went into into creating a festive and memorable experience. We value your custom and apologise once again for the inconvenience caused. Should you have any further feedback or wish to discuss this matter further, please do not hesitate to contact us directly. Best Regards The Tollgate Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Maia K wrote a review Jan 2024
1 contribution1 helpful vote
Overall good stay. We were travelling with our small dog and so we're given a dog friendly room which seemed basic compared to previous stays sans dog. TV remote did not work properly, cleaning staff should check this daily. Beds were not serviced by maid and room not tidied after first night . Room got very hot overnight almost stuffy even with the heater off. I don't know if anyone else has mentioned this but the breakfast tomatoes tasted of fish both mornings, no tomato taste at all. Chef was happy to cook vegetarian sausage but then left them off the hotplate so they were cold. Snug off restaurant was draughty when we chose to go for an evening drink and not very well organised furniture in there plus needed a clean.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Kate McIntyre, General Manager at The Tollgate Hotel
Responded 4 weeks ago
Dear 282maiak, Thank you for taking the time to share your feedback about your recent stay at The Tollgate. We're so pleased to read that you had an overall good experience and especially appreciate you bringing our attention to the areas where we fell short. Your feedback is extremely valuable to us, as it helps us identify opportunities to improve the guest experience for everyone. We do apologise for the shortcomings in our housekeeping service and breakfast buffet, we have addressed this with our housekeeping team. We have replaced our cooked breakfast with a more continental style which we hope you will enjoy should you wish to visit us again. Should you have any further concerns or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you all again. Best Regards The Tollgate Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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C&S Travel Bugs wrote a review Dec 2023
London, United Kingdom89 contributions61 helpful votes
We have just stayed for 2 nights on the Christmas Package. Arrived 24th until 26th. Have stayed here several times before when Best Western. We believe it is now privately run. This time we requested a favorite room which we were kindly allocated. The place is very cosy and all staff are friendly and helpful. Particular thanks to the wonderful ladies on reception who sorted a couple of small issues in our room (light bulb and hairdryer) extremely fast. Christmas lunch was really enjoyable, everyone went to.a big effort to ensure all guests enjoyed the day. Breakfast was very good selection with something for every taste and requested poached eggs perfection. Only one or two things would have greatly improved the 2 evening buffets. Disposable plates and wooden cutlery were not the best or easiest for Christmas Eve and also nothing on hot or cold counters were actually labelled so we had no idea what each dish was. Were eventually able to find someone to ask who was very helpful and informed us. Breakfast juices also a bit of guesswork. Lovely carvery for 25th lunch, good selection of meats and vegetables. Thanks to Mason who made sure we had nice fresh coffee with our 26th breakfast and kept very cheerful even though he was really busy and had worked the previous day. Thanks to all the team for a very good Christmas break and we will definately return again soon.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kate McIntyre, General Manager at The Tollgate Hotel
Responded 31 Dec 2023
Dear CandSTravelBugs, Thank you so much for taking the time to write such a thoughtful review of your recent Christmas package stay with us. We are delighted to hear that you had a very good experience overall and that you will be returning to see us soon. Your kind words about our cosy atmosphere, friendly staff, and delicious meals are truly appreciated. It means a lot to us that you enjoyed your room, and we're grateful to our wonderful reception team for promptly resolving the minor issues you encountered. We take pride in our personalised service, and Mason's dedication to providing excellent service during a busy period is a shining example of our team's commitment to guest satisfaction. We understand that disposable plates and wooden cutlery may not be the ideal choice for such a special occasion, and we acknowledge that clear labelling of the dishes would have greatly improved the experience. Thank you again and wishing you a very healthy and happy New Year! We look forward to welcoming you again soon. Best Regards The Tollgate Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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susan k wrote a review Dec 2023
9 contributions7 helpful votes
Lovely hotel, great food, lovely staff, and nice bedroom. Lift available,blue badge car parking, no,rushing over meal. Whilst we were there, festive carvery, with four different meats, plus a specials border, desserts, and crackers.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kate McIntyre, General Manager at The Tollgate Hotel
Responded 17 Dec 2023
Dear Y3679RL, Thank you for taking the time to let us know your comments regarding your resent stay, we are delighted you had a comfortable stay, enjoyed the food and the service from our team. I will be sure to pass on your kind comments to all. We do hope to welcome you back again soon. Wishing you s very happy Christmas and New Tear! Best Regards The Tollgate Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Darryl R wrote a review Dec 2023
4 contributions1 helpful vote
Exceptional lunch with friends and family for a 87 celebration. Our server Mason did a sterling job, so friendly, helpful and efficient, making our visit perfect in every way. The food was next level and we can’t wait to come back again. Well done team!!!!
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kate McIntyre, General Manager at The Tollgate Hotel
Responded 16 Dec 2023
Dear Darry1R20, Thank you for your recent visit to The Tollgate and for your 5 star review. We are so delighted you and your family enjoyed your lunch and Birthday celebrations. We appreciate your feedback regarding the helpful and efficient service you received from our team, especially Mason. I will be sure to pass on your kind comments to all. We look forward to welcoming you and your family again soon! Best Regards The Tollgate Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ken M wrote a review Dec 2023
3 contributions2 helpful votes
We’ve been coming here for the past 35 years for family events, our daughter had her 21st birthday party here and we’ve enjoyed lunch at Christmas and Boxing Day and always had an experience that’s been delightful. This last visit was in a large group that have been coming for our annual gathering for several years. We found the delightful starter buffet, always one of the highlights for us, has been replaced with a served small plate and a disappointing limited choice. The carvery itself was good, although the choice of vegetables was not as comprehensive and they had put bacon with the sprouts, my vegetarian wife would have liked to have a pain choice. The buffet desert has been replaced with a limited choice and frankly inedible and bland with no imagination. The desert was served half an hour after our main dish was cleared away and my desert came served in a tall cocktail glass with just half an inch of what was supposed to be “trifle ” and two inches of something that looked like a spray caned cream. My wife chose profiteroles, which had a coating that resembled chocolate, it was artificial plastic like and very sweet without any flavour. We understood that profitability is important and possibly changes had to be made to make it work, but on top of the changes to the food when we came to pay the bill we were expected to pay an additional service charge of 20%, which as there were 40+ diners in our party a huge amount extra. The experience was overall extremely disappointing. Hardly surprising it wasn’t busy as it normally is and we seemed to be the only people there that night. Please, please, please put it back to as it was.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Kate McIntyre, General Manager at The Tollgate Hotel
Responded 10 Dec 2023
Dear KenmN4781QV, Thank you for taking the time to share your experience with us. We so apologise that your visit did not meet your expectations. We value your feedback and would appreciate the opportunity to discuss your experience further and work towards resolving any issues you may have experienced. Pease feel free to contact us directly. Best Regards The Tollgate Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ade G wrote a review Dec 2023
3 contributions3 helpful votes
Visited 6th December at 12:45 for a 13:00 booking. Our group was made up of two couples who have been regulars for many years. Our friends, who had their wedding reception there, sent me a message tonight that they would never return. We had the carvery main and a pudding plus one round of drinks. We were there for over two hours as the service was so slow. The carvery food was lukewarm but despite this was tasty. Had it been just my wife and I I would have asked for it to be heated in the microwave. Our friends drew the coldness of the carvery to the attention of the lady in charge who said “were we not asked if the food was ok shortly after we were served” we said no. She replied Oh! Service continued slowly and we and others in the restaurant waited for over half an hour for the sweet menu and order to be taken. Despite our concerns about the coldness of the main, which could be a potential health issue at a carvery, we decided to have a pudding. Unbelievably when my wife asked if she could have some brandy sauce with her choice she was told “only if you pay for it as it only comes with Christmas pudding”! We are not freeloaders but given the poor main course one would expect a degree of customer service. This was pointed out by our friends and the brandy sauce was forthcoming. The staff were all pleasant but very slow and inattentive. However, I would suggest not enough of them made it more difficult. We waited 15 minutes for the bill after asking each of the 3 waitresses. Neither couple have done this before but we decided to ask for the included service charge to be removed. At this stage things changed, the replacement bill arrived promptly we were thanked for our custom and wished a Happy Christmas. I guess they must have been embarrassed or worried about a negative review. We did have a moment of hilarity when we asked when we might be able to go to the carvery. We were told it won’t be long now and were sorry for the delay but they were busy. A quick reconnoiter of the queue was undertaken to find there was not a single person at the carvery. We pointed this out and were greeted by the customary “oh”! A truly Basil Faulty moment which made us laugh. In summary, prices have increased significantly, portion sizes have decreased, food quality has declined as has the level of service.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: The move from Best-Western has been a disappointment for regulars to the once prestigious carvery.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Kate McIntyre, General Manager at The Tollgate Hotel
Responded 10 Dec 2023
Dear adeg999, We appreciate you taking the time to share your feedback. We're truly sorry to hear about your less than satisfactory experience. Please accept our apologies for any inconvenience caused during your visit. We value your feedback as it helps us to make the necessary adjustments to ensure a better experience for our guests in the future. If you'd be willing to discuss your experience further, we'd love the opportunity to learn more about your concerns. Feel free to contact us directly so that we can work towards resolving any issues. Best Regards The Tollgate
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sandie C wrote a review Dec 2023
1 contribution
Had a fantastic weekend break with our 4 legged fur baby. All the staff are super friendly & accommodating to all our needs. Food was great with a good selection for breakfast & fantastic carvery. Just a few names to mention in partiular - Patricia, Elaine, Louise & Mason. We would definitely go back.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kate McIntyre, General Manager at The Tollgate Hotel
Responded 7 Dec 2023
Dear Sandiec, Thank you for your resent visit to The Tollgate and for your 5 star review. It was a pleasure to welcome you both and your gorgeous fur baby! We are so pleased you had a comfortable stay and enjoyed your breakfast and your meals in our restaurant. I will be sure to pass your kind comments onto the team especially Patricia, Elaine, Louise and Mason. We hope you will come to visit us again soon! Best Regards The Tollgate Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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There are more places to choose from in the Bramber area.
PRICE RANGE
£86 - £130 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western bramber, bramber best western
FORMERLY KNOWN AS
The Old Tollgate Hotel
LOCATION
United KingdomEnglandWest SussexHorsham DistrictBramber
NUMBER OF ROOMS
38
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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THE TOLLGATE HOTEL - Updated 2024 Reviews (Bramber)

Frequently Asked Questions about The Tollgate Hotel
Which popular attractions are close to The Tollgate Hotel?
Nearby attractions include St. Mary's House & Gardens (0.5 miles), South Downs Way National Trail (0.6 miles), and Bramber Castle (0.07 miles).
What are some of the property amenities at The Tollgate Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at The Tollgate Hotel?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at The Tollgate Hotel?
Yes, free parking is available to guests.
What are some restaurants close to The Tollgate Hotel?
Conveniently located restaurants include The Tollgate Restaurant, The Rising Sun, and The White Horse Smokehouse & Grill.
Is The Tollgate Hotel located near the city centre?
Yes, it is 0.5 miles away from the centre of Bramber.
Does The Tollgate Hotel offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at The Tollgate Hotel?
The staff speaks multiple languages, including English, Spanish, Russian, Lithuanian, and Latvian.
Are there any historical sites close to The Tollgate Hotel?
Many travellers enjoy visiting Cissbury Ring (3.3 miles), Brighton City Airport (BRH) (3.6 miles), and High Salvington Windmill (4.7 miles).
Is The Tollgate Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.