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Traveller (41)
Room & Suite (21)
Family and Play Areas (1)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
Near new motel, all ground floor rooms, all king beds, Digital TV, microwave, toaster, bath & separate shower, tea & coffee facilities, bar fridge, iron/ironing board, outdoor balcony to each room. Close to cafes wineries, art trail, craft shops and lots more.
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Property amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast Available
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
Room features
Accessible rooms
Air Conditioning
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Mid-range
Centrally Located
HOTEL CLASS
Reviews & more
250Reviews
49Photos
0Q+A
59Room tips
Traveller rating
  • 192
  • 56
  • 1
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  • 1
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Popular mentions
Clean & comfortable. Family rooms have a separate bedroom and plenty of space considering its just motel room. Only two blocks walk to restaurants and antique shops, another couple of pleasant blocks via gardens to the supermarket. Cannot fault this hotel.
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Booked the smaller wheelchair accessible room but was upgraded to the larger room which would accommodate 5 people. The lady at reception asked me if I could handle the 4-5 inch step. Worrying for a wheelchair accessible room booking and me. The lady said her husband would be
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We have stayed in many hotels/motels with my service dog/s and it has always been pleasant. Unfortunately my disability is severe enough that I am now fighting for my life, bedridden and dependant 24/7 on carers. We are uncomfortably staying here during house renovations. Whilst
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Response from Strathalbyn, Manager at Strath Motel
Responded 13 Dec 2018
Dear Ellecue2, Unfortunately for all of us, Strath Motel was not able to cater for the level of care required in the room. Our staff are not trained or equipped to handle the circumstances surrounding the linen and rubbish removal – had we been notified by someone, rather than it be left for us to find, the outcome may have been different. Any guest that stays with Strath Motel, sign and agree at check in to our terms and conditions and subsequently if anything is left beyond repair or unable to recover, the guest is responsible to cover the out of pocket cost. When this occurs, the guest is always notified. Thank you for removing the rubbish and kindly offering after the first few days to do so. The dishes you are referring to, were left outside after our housekeeping staff had finished their long shift for the day (regularly returning to see if your DND sign was taken down), we apologise for not checking later that evening. A quick call to our reception by yourself or your carers to notify us, could have solved this easily and efficiently. As previously mentioned, our reception is open every day of the week, 7.30am to 6.30pm and on call after hours, if there was anything you needed to discuss or required, we were always available. Our rooms are Fully Accessible and Pet Friendly, we try to cater for many different circumstances and you can see from many of our other reviews our guests are genuinely happy with their experience at Strath Motel. Daily servicing of our pet friendly rooms is not negotiable, it is essential. This helps us maintain the rooms to their best condition and maximise the comfort of current and future guests, unfortunately not being able to access the room for several days makes that difficult. The second linen change and bathroom clean, after making arrangements and subsequent daily services, was denied. The reference to carers and children being left in 42 degree heat is simply not true, one of the rooms still had wet floor tiles after being mopped (safety hazard) and one room was still having a linen change and bathroom clean. The carer, child and dog were offered to make themselves comfortable in our air conditioned reception area with comfortable couches and television, for the extra 15 minutes it took to finish off the room service. Which they did. Communication ceased following threats of legal action and claims of discrimination in an effort to not escalate anything and allow some time to let things settle. At no point has there been any intent to discriminate, in fact quite the opposite. Our rooms were inspected and personally discussed prior to your arrival, perhaps the choice to stay with us was not the right one, we are sorry that we were not able to meet expectations and level of support required. It is also important to note that we also were not made completely aware of your situation either – which perhaps leads to the claim of lack of understanding. It does make it difficult to manage something you really know nothing about. Please if you are going to use these forums to review, we would appreciate that there are always two sides to a story and that the facts are provided fairly and accurately. We truly do hope, now your renovations are complete, you are home and settled and feeling much more comfortable. Thank you.
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Well appointed large rooms with seats, desk and outdoor patio. Clean and tidy. Large bathroom with shower and bath. Good shower pressure. Fast Wifi Friendly staff. Good location, not to far to the Main Street, around 10 min stroll. Our room was at the front near the roundabout
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This motel is a hidden treasure; beautiful large rooms that are very clean with great bathrooms. Microwave & tea & coffee making facilities & wine glasses to enjoy your winery purchases! Staff are very friendly & accommodating of any request wherever possible. We asked for
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Album Categories
All photosTravellerRoom & SuiteFamily and Play Areas
Comfortable and spacious rooms. There's even a bath in the bathroom.
Balcony
shower
Bath
Our beedrom
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"Ask if standard wheelchair accessible room has better access."
"ask for a room away from the road"
"Room 1 at the front is quiet and lovely and looks out to the countryside across the road."
"All good in what ever you get"
"Room 22 was pet friendly"
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PRICE RANGE
US$98 - US$127 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaSouth AustraliaStrathalbyn
NUMBER OF ROOMS
23
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