Good location, need improved client and room care. Fix your breakfast area and food quality and presentations, repair your bathtubs drainage problems, proper vacuum and floor cleanliness. Improve Check in and receiving experiences.
This is easily the best Hilton property for families in the Beechwood area of Cleveland. The entire staff is very friendly and responsive. The facilities are clean and well maintained. The breakfast buffet is particularly good.
We were passing through Cleveland and needed a convenient place to stay. This property is an average Doubletree. Nothing special but okay. There was a large group having a weekend meeting that took over the hotel. We got lost in the mix.
I was in meetings must of the days and at Dinners in the evening, therefore I didn’t want to go out of the hotel for anything, and it was very accommodating, whereas I didn’t have to go out. This was very helpful and appreciate; because, it was so cold and snowing, since I come…
The hotel staff were very professional and welcoming. Our server, Anthony from Connecticut was warm, friendly and took great care of us. The staff during breakfast were great as well. Overall, very satisfied with my stay.
"Don't stay near one of their suites - a lot of loud, late night parties."
"Stay elsewhere. There's plenty of other hotels in the area."
"Check your A/C unit for excessive noise before unpacking"
"Rooms are available that overlook the pool"
"Quiet rooms are in the back"