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My daughter and I stayed for only the weekend for her birthday but we loved everything about this hotel! The staff was great we loved the pool the room was nice and clean felt like home. The staff is the best part about the hotel...More
The room was not particularly clean. The front desk staff knew of no restaurants in the area nor were they interested in finding information for us. Free breakfast was very congested with rather untasty food. Repeatedly door keys did not work and had to be...More
Response from Lindsey M, General Manager at Residence Inn Cleveland BeachwoodResponded 5 days ago
I am shocked to hear of your experience. Your interaction with my Front Desk team is certainly not the norm. We have a reputation for having some of the friendliest and attentive Front Desk Agents in the Beachwood area. I am sorry that you did...More
we stayed here for a week and I truly wish we were able to stay longer. unfortunately the property was sold out for the next few weeks so we had to move to a different hotel. the staff and management were beyond awesome. Jasimon, Valerie,...More
The pros: The front desk staff is amazing, pool is clean and the kids enjoyed the basketball court
Major con: blood on the duvet. The duvet is covered by 2 sheets one on top and one under it. Only after we removed the top sheet...More
Response from Lindsey M, General Manager at Residence Inn Cleveland BeachwoodResponded 3 weeks ago
Thank you for taking the time to offer feedback. I can imagine your shock when finding a stained duvet. We take room cleanliness very seriously and will address the matter with the appropriate team members. Have a wonderful summer!
My family stayed at this wonderful Residence Inn last week. What a great atmosphere! The manager’s reception was fantastic. Jasmine took extra care of us and we were most appreciative of her amazing customer service!