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Hilton Garden Inn Cleveland Downtown

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Hilton Garden Inn Cleveland Downtown
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1,352 Reviews from our TripAdvisor Community

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Showing 1,330: English reviews
Reviewed yesterday NEWvia mobile

We were just in town for the weekend for the fun of it and this hotel was in a great location to a lot of fun stuff. A lot of things are in walking distance. The hotel also offers a shuttle bus to anywhere in the city before 9. The male driver was very rude and drove wreckless but the...

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Helpful?
Thank katelyn134
Erie, Pennsylvania
HOTEL’S FAVOURITE REVIEW
Reviewed 9 August 2016

We have traveled once a year to Cleveland for 15 years, we look forward to it every year. You are treated like royalty by the staff, everyone was so helpful. We go for a yearly Witness Convention, but have also stayed to enjoy the Cleveland area. Every year we look forward to seeing Maragret, Martha, Naadia and all the other...

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1Thank Cindy552
About Hotel's Favourite Review
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

I cannot argue with you for this is the best team I have had the pleasure to work with in my 26 years in the business. Thank you so much for confirming that. Also thank you for the review.

Paducah, Kentucky
Reviewed 2 days ago NEWvia mobile

The staff at the Hilton Garden Inn downtown Cleveland are approachable, accomidating, and service oriented. The hotel is conveniently located 15 minutes from the main campus of the Cleveland Clinic and provides free transportation to and from beginning early a.m. and ending around 8 p.m. As a patient undergoing treatment for a serious illness, I was very pleased with the...

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Thank erichsternberg51
Cleveland, Ohio
Reviewed 6 days ago NEW

Convenient walk to arena to see game was the primary reason for picking this hotel. Stay was just okay. Hotel was under a little of construction but it didn't interfere with our stay. Parking wasn't that great but acceptable. Food at grille was more like a cafeteria than restaurant.

Review collected in partnership with Hilton Garden Inn
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Thank John74593
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We thank you for choosing us for your accommodations while in town. Our mission is for all our guests to leave extremely satisfied not just "OK". So I hope you will give us another try not just because we're 1 of the closest hotels to the arena but for our service. We have a Promise here that we will do...

Portage, Michigan
Reviewed 6 days ago NEW

Everyone was very personable, welcoming, and responsive. The room was clean, roomy, and surprisingly quiet. Food was pretty good, but dinner is pricey. Parking was crowded at night; we had to wedge ourselves in next to a construction container; however, they were nice about letting us leave our car there for the afternoon after checking out, so major points there....

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank visionquest2
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

I honestly believe we have the best staff in town. So thank you for confirming that and for staying with us. Renovation will be completed by mid-March so come back to see the new look.

Charleston, West Virginia
Reviewed 1 week ago

I called to find out more about the area due to an upcoming procedure at Cleveland Clinic. Knowing nothing about the area I needed details about the area and services. Tina was wonderfully helpful, kind, polite and professionals. I cannot speak directly about the hotel but if Tina is any indication of the level of service, I cannot imagine anything...

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Thank davidU9055RR
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Tina has been with us since the hotel opened in 2002. She is a seasoned veteran who loves her job and our guests. It shows and this review confirms it. Thank you so much for the kind review and please know it will be shared not only with Tina but with our entire team. Take care.

Jacksonville, Florida
Reviewed 1 week ago via mobile

My wife and I were in Cleveland for her to go to the Cleveland Clinic. The hotel was well decorated and the staff was very friendly. We ate in the hotel two night and the food was good but with it being Super Bowl weekend we had the restaurant to ourself. The only problem encountered was a broken water main...

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Helpful?
Thank ba11peen
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the "nice" review and kind comments in regard to our team here. Please know our complimentary shuttle goes to the clinic if you should ever need it. Take care.

Brookfield, Ohio
Reviewed 2 weeks ago

Four of us we're in town for some exploring and the Rock n Roll Hall of Fame. We had a 2 queen bedroom suite. It was large! A kitchen area and bar and living area with tv in main room with mini fridge and lots of cupboards that were empty, but all I needed was my wine opener. The bedroom...

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Thank FarmGirl436
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Definitely come back to see our new look. Renovation will be done in March. Thank you for staying with us and for the review.

Glen Burnie, Maryland
Reviewed 2 weeks ago

Easy checkin and check out process we checked in at midnight without a reservations and they had rooms available and were very helpful. Wonderful breakfast in the morning. Wonderful and great staff, very clean rooms

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank SarahZaengle
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the very kind review. I can't argue with you, I too believe the team here is wonderful. The best I've had the pleasure to work with in 27 years of being a hotelier. Thank you again and hope to have you back soon. :)

Lexington, United States
Reviewed 2 weeks ago

I was only able to stay in Cleveland for one night but it was such a wonderful experience. The hotel is located within walking distance to Quicken Arena and the baseball field. A shuttle was provided as well. All staff were extremely helpful and a pleasure to speak with.

Review collected in partnership with Hilton Garden Inn
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Thank elizabethcD2094MH
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Glad to read you had a wonderful experience and thank you for the review.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 

Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115
Region: United States > Ohio > Cleveland
Price Range: £95 - £166 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com and Travelocity so you can book your Hilton Garden Inn Cleveland Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio
Hotel Style:
#7 Family Hotel in Cleveland
#7 Romantic Hotel in Cleveland
#10 Business Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Cleveland Downtown staff and other travellers.
17 questions
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Questions? Get answers from Hilton Garden Inn Cleveland Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If there is more than two in your room, get the 2 queen bed 1bedroom suite to provide some space for privacy....same price!”
 of 5 bubbles FarmGirl436, 6 Feb 2017 | Read review
“Mine was 710, not a grand view but I slept when I went to room, no noises period.”
 of 5 bubbles EdW857, 21 Jan 2017 | Read review
“Slept soundly in street facing room, guests park in & out all night in the back.”
 of 5 bubbles Mandarinlady, 20 Nov 2016 | Read review
“Just ask them.”
 of 5 bubbles 47dent, 23 Oct 2016 | Read review
“We loved the wind proof patio to ourselves to sip wine and snack on cheese bought from the best grocery store I have ever been to in.”
 of 5 bubbles flukesandfinds, 17 Oct 2016 | Read review
5 of 5