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All reviewsuniversity circleseverance hallvalet parkingmarriott courtyardfire pitgreat locationwithin a mile radiusfront desklarge walk in showerstarbucks coffeewalking distancecase western reserveart museumbotanical gardensvalet service istwo queen bedsfree shuttle
We wanted a getaway for a few days with our 1 year-old and thought Cleveland, a 2 hour drive, would be fun to explore.
It was dumb luck. We knew very little about the city and we chose the hotel based on price. It turns...More
staff was super great and hotel was immaculate- only thing i missed, and had always looked forward to at courtyard was breakfast buffet. Staff made an attempt to serve the menu but i think it is too much to ask cashier to make coffee, fix...More
Thank Beverley D
Response from TeamConcord, General Manager at Courtyard Cleveland University CircleResponded 10 September 2017
Dear Beverley D.,
Thank you for your review. While we are delighted you love our clean facilities, we apologize that we fell short of your expectations when it came to our breakfast. We will make note of your feedback as we plan our breakfast offerings....More
First, I want to say that the inside staff at this hotel are great. Our room was very comfortable as well and we had a very good experience- too bad the valet service is the worst I've experienced, anywhere.
What's worse is that self-parking is...More
Response from TeamConcord, General Manager at Courtyard Cleveland University CircleResponded 5 September 2017
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our management team is taking steps to ensure future guests do...More
Very nicely appointed hotel located close to the Botanical Gardens, Case Western Reserve University, the Museum of Natural History and other destinations and University Hospitals. Plus there's a Starbucks just across the driveway. My husband was in heaven!
The room was large and comfortable and...More
I arrived for an early check-in that I had completed via the app. It was only about 11AM, and I was told initially that there wouldn't be any rooms available before 1PM. As I had a meeting at 1PM, I was disappointed; but within a...More
The shuttle is very convenient and the drivers are friendly. Valet parking (the only way to park at the hotel) is $20 per day. There is a nice breakfast place at the hotel with smoothies, hot dishes, etc., and a number of... More
The shuttle is very convenient and the drivers are friendly. Valet parking (the only way to park at the hotel) is $20 per day. There is a nice breakfast place at the hotel with smoothies, hot dishes, etc., and a number of eateries right across the street as well.
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"We were on top floor - views were great! Hotel was very quiet"