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Courtyard Cleveland University Circle

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Courtyard Cleveland University Circle
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205 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Cleveland University Circle
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Showing 199: English reviews
Nutley, New Jersey
Reviewed 10 November 2015

Shuttle drivers were great, front desk staff were friendly but housekeeping staff were horrible. I returned to my room 50% of the time to find that my bed was barely made. One night my sheets were still bunched at the bottom of the bed with the duvet just pulled up over them.

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Helpful?
Thank Karen L
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear Karen L, It was kind of you to note our friendly associates despite our lapses in housekeeping. I appreciate you bringing this to our attention as it heightens our awareness and allows us to take corrective measures. For this reason, we hope to see you again. Thank you for staying with us. Sincerely, Scott Starek General Manager

Chicago, Illinois
Reviewed 26 October 2015

We arrived as part of a wedding block on a Saturday at 2. We were immediately off to a bad start when their front-desk person Ramon got snippy after I asked if there was a way to check in early. Check in was at 3 but wedding shuttle was leaving at 3:30. Fine ... we got ready in a friend's...

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1Thank l0ves_t0_plan
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear l0ves_t0_plan, We appreciate you taking the time to share your experience. I'm very sorry for your poor registration experience. We aim to make all our guests feel welcome and we clearly fell short of that goal. Additionally, I regret that we did not have a room ready by our 3PM registration time. It was kind of you to note...

San Diego, California
Reviewed 25 October 2015 via mobile

The location of this hotel is very excellent. It is close to many of the organizations in University Circle in Cleveland. It is a newer hotel and the rooms are very nice. The reason for the low rating is the quality of service. The poor service started at checkin and continued through out my visit. Additionally, the restaurant staff was...

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1Thank Leapfrogisaac
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear Leapfrogisaac, We appreciate you taking the time to share your experience and I'm glad you liked our accommodations and location. My heartfelt apologies you found our associates unhelpful. We strive to provide sincere hospitality and we clearly missed the mark. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to...

Pittsburgh
Reviewed 11 October 2015 via mobile

We stayed for two nights during Parents' Weekend. The hotel was super clean and very well situated to Case. We didn't spend much time there but we enjoyed the spacious bathroom with luxurious shower, the comfortable beds, the fire pit. The staff was very friendly and check-in and check-out both went smoothly. It was a pretty expensive room and the...

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1Thank KMJMR
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear KMJMR, Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide overall; though, I'm sorry you did not find our Bistro to be a good value. Thank you especially for recognizing the staff, I will be sure to share your...

Cincinnati, OH
Reviewed 11 October 2015 via mobile

This is one of the newer hotels in Cleveland and I have stayed here on and off for the last two years. The valet service is always pleasant and quick. I liked that I could text them and run across the driveway to Starbucks. By the time I get back, my car is usually ready. The front desk staff is...

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2Thank tnguyen76
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear tnguyen76, We take pride in providing the best accommodations and service, so your compliments are appreciated. I’m delighted to learn your stay was pleasant. I look forward to sharing your feedback with the entire team. Thank you for your attention in reviewing our hotel. Best, Scott Starek General Manager

Cambridge, Massachusetts
Reviewed 9 October 2015

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Thank AMPlaces
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Tucson, Arizona
Reviewed 30 September 2015

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Thank AZtucsontraveler
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Winchester, United Kingdom
Reviewed 27 September 2015

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Thank nige158
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Hanover, Pennsylvania
Reviewed 20 September 2015

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Thank bluewatergolf
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Reviewed 16 September 2015

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Thank Beth P
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Accessible rooms
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
The Courtyard by Marriott Cleveland University Circle hotel is close to many area businesses, art museums, shopping, dining and is close to popular attractions such as the Cleveland Orchestra, Rock and Roll Hall of Fame and Little Italy. Our Cleveland hotel is also within walking distance to University Hospital and Case Western Reserve University. Cleveland Clinic is also a short distance away (1mi). Rest in comfort with our custom bedding and stay productive with free wireless high speed internet and local phone calls. In the morning, fuel up with a satisfying breakfast in our Courtyard Bistro and come back for dinner and cocktails at an affordable price. Rejuvenate in the heated Indoor Pool and on site Fitness Center. ... more   less 

Additional Information about Courtyard Cleveland University Circle

Address: 2021 Cornell Rd, Cleveland, OH 44106-3808
Region: United States > Ohio > Cleveland
Price Range: £141 - £180 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Cleveland University Circle 3*
Number of rooms: 153
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Also Known As:
Courtyard Cleveland University Circle Ohio
Hotel Style:
#13 Romantic Hotel in Cleveland
#14 Family Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Cleveland University Circle staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Case families...book early. It sells out fast for graduation and other university events.”
S8181BQmelissam, 18 Apr 2017 | Read review
“High rooms on north side have great view of University Circle area”
Hoyaone, 5 Dec 2016 | Read review
“6th Floor was very quiet”
E4000KOtracyc, 31 Oct 2016 | Read review
“Higher floors are better - less street noise from hospitals/universities”
NeuroscienceYogi, 14 Oct 2016 | Read review
“ask for a corner room”
996raymondl, 20 Sep 2016 | Read review
5 of 5