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Cleveland Marriott Downtown at Key Center

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Cleveland Marriott Downtown at Key Center
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937 Reviews from our TripAdvisor Community

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Pittsburgh Pa
Reviewed 1 week ago via mobile

Stayed here with a bunch of friends during a conference. Love the convenient location. Excellent complimentary breakfast. I never eat oatmeal but the Old Mill had so many wonderful toppings from nuts and fruit I have it every morning. Davis Wholesale fresh fruit and eggs. We had such a feeling breakfast we're able to skip lunch most days. Clean rooms...

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Helpful?
Thank bevbemama
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello bevbemama, Greetings from Cleveland. Thank you for sharing your feedback regarding your recent visit to the Cleveland Marriott Downtown at Key Center. We are thrilled to hear that you enjoyed your visit and that we were able to meet and exceed your expectations. I'm happy to hear that the food and beverage offerings were able to take care of...

Columbus
Reviewed 1 week ago via mobile

Great location & staff is very accommodating. Enjoy the work out room. Guest rooms are always clean and well stocked. This hotel is in the perfect location for the Rock & Roll Hall of Fame or going to see the Indians or Cavs.

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Helpful?
Thank Ronald A
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Ronald A, Greetings from Cleveland. Thank you for sharing your feedback regarding your recent visit to the Cleveland Marriott Downtown at Key Center. We are thrilled to hear that you enjoyed your visit and that we were able to meet and exceed your expectations. I'm happy to hear that we were able to take care of your needs. Continue...

Reviewed 1 week ago via mobile

Great hotel that is close to downtown activities. The room was clean and tidy. The valet staff was friendly and helpful. Our only issue was the restaurant. The server came and got our drink order after waiting a while. Then we waited 20 minutes and he never came back to get our order. We had to go and get someone...

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Helpful?
1Thank IlovePC72
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello IlovePC72, Thank you for sharing your recent hotel review regarding your stay with our hotel. I apologize to hear that your restaurant experience was not satisfactory. I'll be certain to share your experience with my team. If you wish to speak with me directly, please feel free to contact me at your convenience. Thank you for sharing your notes...

Reviewed 2 weeks ago via mobile

I stayed in this hotel last night and it was a very nice stay. Let me get my one complaint out of the way first. This complaint has nothing to do with this hotel directly because I know this is mandated by corporate but... the Signature Marriott Scent that Marriott Corporate forces some properties to use is absolutely atrocious and...

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Helpful?
1Thank Patrick O
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Patrick O, Thank you for sharing your recent hotel review regarding your stay with our hotel. I'm happy to see that we continue to meet and exceed your expectations. Thank you for sharing feedback on our services and amenities. We will certainly look into the scent to see if this was a one time occurrence with our hotel upon...

Ohio
Reviewed 3 weeks ago

We were a little concerned by the mixed reviews. However, the latest ones were very positive. We were delighted with our stay. We got upgraded to a corner room (1920), that had 3 large windows on each side. It also had a great view of the lake. The people were very helpful and kind. Thought the staff was excellent. The...

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Helpful?
Thank Maria84
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Maria84, Thank you for sharing your recent hotel review regarding your stay with our hotel. I'm happy to see that we continue to meet and exceed your expectations. I'm happy that you allowed us the opportunity to host you. Thank you for sharing your notes on our services and amenities (especially regarding the soap and mattress). We look forward...

Chicago, Illinois
Reviewed 4 weeks ago

I stayed at this Marriott for two nights this past February and was a little underwhelmed by the accomodations. Check in was easy and the staff was nice enough but the room was really dark with dark wood paneling and minimal lighting. I had a hard time finding what I needed out of my suitcase. The room might have been...

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Helpful?
Thank gnatnelson
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello gnatnelson, Thank you for taking the time to share your feedback regarding a recent stay with us at the Cleveland Marriott Downtown at Key Center. While I'm happy to see that a portion of your stay was well received, I'm disappointed that we were not able to meet all of your needs and expectations. I'll share your feedback with...

Pittsburgh, PA
Reviewed 4 weeks ago via mobile

Very nice hotel with very friendly staff. Room was clean and comfortable. The parking garage was a little difficult to find. However, it was convenient once it was located. We would probably stay here again.

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Helpful?
Thank tiredmommy
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello tiredmommy, Greetings from Cleveland. Thank you for sharing your feedback regarding your recent visit to the Cleveland Marriott Downtown at Key Center. We are thrilled to hear that you enjoyed your visit and that we were able to meet and exceed your expectations. I apologize for the confusion in parking entrance. We are looking at how to increase the...

Cary, North Carolina
Reviewed 22 February 2017

This was a very nice Marriott located in a perfect location. The hotel was friendly and the rooms were updated and comfortable. The lobby and pub-style restaurant downstairs were convenient and comfortable to meet with others and grab a bite. I would definitely stay at this location again.

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Helpful?
Thank Stephanie C
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Stephanie C, Greetings from Cleveland. Thank you for sharing your feedback regarding your recent visit to the Cleveland Marriott Downtown at Key Center. We are thrilled to hear that you enjoyed your visit and that we were able to meet and exceed your expectations. I'm happy to hear that we were able to take care of your needs. Continue...

Reviewed 19 February 2017 via mobile

I was visiting friends in Cleveland and this hotel offered the best location with lots of attractions and restaurants within walking distance. The bed was heavenly and pillows were the ultimate in softness. The staff was professional, helpful, and friendly not only the front desk, but the valet, porters and housekeepers too. Other than a false fire alarm at 3...

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Helpful?
Thank Maria P
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Maria P, Greetings from Cleveland. Thank you for sharing your feedback regarding your recent visit to the Cleveland Marriott Downtown at Key Center. I'm happy to hear that you enjoyed your visit and that we were able to meet and exceed your expectations. I apologize for alarm that went off in the middle of the evening. I'm happy to...

Stow, Ohio
Reviewed 9 February 2017

I've lived in Northeast Ohio my entire life and have spent a considerable amount of time in downtown Cleveland at sporting events, concerts and at the restaurants. This was my first time spending the night at one of the hotels. The Marriott was fantastic. The lobby area was grand and the staff at reception were extremely friendly. We had a...

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Helpful?
Thank nsalandre
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello nsalandre, Thank you for sharing your recent hotel review regarding your stay with our hotel. I'm happy to see that we were able to meet your expectations. Love the motto! We hope to have the opportunity to host you again in the near future. Continue to Travel Brilliantly!!! Sincerely, Jamie Hill General Manager Cleveland Marriott Downtown at Key Center...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersSilver level
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Questions & Answers

Here's what travellers have asked, with answers from Cleveland Marriott Downtown at Key Center staff and other travellers.
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Questions? Get answers from Cleveland Marriott Downtown at Key Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“top floor, corner room, with lake view, such as 1920.”
 of 5 bubbles Maria84, 6 Mar 2017 | Read review
“Higher floors better sleep and the views do not disappoint!”
 of 5 bubbles StephanieC92812, 22 Feb 2017 | Read review
“Ask for a corner room, if available.”
 of 5 bubbles nsalandre, 9 Feb 2017 | Read review
“Corner rooms have great views, if you're OK with one king bed.”
 of 5 bubbles tevansen, 24 Jan 2017 | Read review
“Corner rooms are the best alot of windows - great views - ask for a high floor.”
 of 5 bubbles 640michaelv, 19 Jan 2017 | Read review
5 of 5