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Crowne Plaza Cleveland at Playhouse Square

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Traveller (12)
Room & Suite (99)
Dining (9)
Overview
  • Excellent55%
  • Very good19%
  • Average13%
  • Poor7%
  • Terrible6%
Travellers talk about
Free Wifi
Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star Hotel
All hotel details
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Reviews (66)
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Traveller rating
35
13
8
5
4
Traveller type
Time of year
LanguageEnglish
35
13
8
5
4
Show reviews that mention
All reviewsfamily suitenetworking eventgreat location if you aremeeting spacefront deskhotel shuttleshort walkwould stay againvalet servicevalet parking ishotel staffbeds were comfortablenice staynice hotelcavs gamepublic squarebreakfast buffet
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1 - 5 of 65 reviews
Reviewed yesterday

I have to say that the Crown Plaza Cleveland Playhouse Square was one of the best experiences we've had at a hotel, and most of it had to do with its very engaging and accommodating front desk. Especially John P. This guy was likable from...More

Thank serendipity0068
Reviewed 4 days ago via mobile

Thank you to all the staff ! And a very special thank you to Are drivers Mr Alex and Mr John P . You help us out so much . And to are valet drivers thank you for helping us out . The food was...More

Thank barbville
Response from HospitalityMgr, Guest Services at Crowne Plaza Cleveland at Playhouse SquareResponded 3 days ago

Dear barbville, Thank you for taking the time to review our hotel the Crowne Plaza Cleveland at Playhouse Square. We are delighted you enjoyed your time with us and that Alex and John made it even better! As a property we strive to provide the...More

Reviewed 5 days ago

First visit here - Nice, newly renovated room. Large bathroom with comfy towels. Bed could have been a little softer, but I'm very picky. Great folks behind the desk like Ryan, who was so pleasant even though he was not feeling well and had no...More

Thank mtoddiheart
Response from HospitalityMgr, Guest Services at Crowne Plaza Cleveland at Playhouse SquareResponded 4 days ago

Dear mtoddiheart, Thank you for choosing the Crowne Plaza Cleveland at Playhouse Square as your hotel of choice during your last visit to Cleveland. We were truly humbled by your gracious comments regarding our hotel service team. I am truly pleased Alex and Ryan made...More

Reviewed 1 week ago via mobile

Dirty carpet on arrival. Requested the carpet to be vacuumed the next day. Room cleaned but carpet still dirty, ended up having to borrow the vacuum from housekeeping and do it myself. No safety deposit boxes in the rooms. Not enough safety deposit boxes at...More

Thank JackLond
Response from HospitalityMgr, Guest Services at Crowne Plaza Cleveland at Playhouse SquareResponded 5 days ago

Dear JackLond, Thank you for sharing your experience at the Crowne Plaza Cleveland at Playhouse Square with the travel community. I am deeply disappointed to hear of your displeasure with the hotel and the issues you encountered. I have addressed these issues with the management...More

Reviewed 1 week ago

Stayed here for a Saturday ball game. Hotel is in a good location. Room was good, comfy beds. The bathroom could have been a little cleaner. Also found the lobby littered with garbage around the seating areas on the Sunday morning. The fresh infused water...More

Thank cashpier
Response from HospitalityMgr, Guest Services at Crowne Plaza Cleveland at Playhouse SquareResponded 1 week ago

Dear cashpier, Thank you for staying at the Crowne Plaza Cleveland at Playhouse Square and for reviewing your stay with us. I am pleased to see you enjoyed your time with us and that our location suited your needs. I apologize for the shuttle issue...More

View more reviews
About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Meeting Rooms
Banquet Room
Conference Facilities
Dry Cleaning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$115 - US$272 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$115 - US$272 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (12)
Room & Suite (99)
Dining (9)
Pool & Beach (3)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
caratoledoohio
3 April 2018|
AnswerShow all 6 answers
Response from HospitalityMgr | Property representative |
Yes we provide a shuttle on Saturdays. Hours vary depending on demand. You can call the main line 216-615-7500 the week of or the day of to inquire that days schedule.
0
Votes
Suzanne M
10 March 2018|
AnswerShow all 2 answers
Response from HospitalityMgr | Property representative |
There are places all around the outside of the hotel for smokers.
0
Votes
Amanda S
5 February 2018|
AnswerShow all 6 answers
Response from HospitalityMgr | Property representative |
We offer valet to our guests for 28.00 plus tax a night to take the stress out of finding a spot in busy downtown Cleveland. We do offer breakfast and a buffet for a charge depending on what you choose, or there are packages... More
0
Votes
Room Tips
"Chandelier suites offer a great view of playhouse square"
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"806 has a view of the lake and city"
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"Upper floors facing the street have the best views"
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"I was on the 11th floor and there was no outside noise, and it had a better view of the city from up high!"
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