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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
The studio room had a nice layout. The bed was extra comfortable. The complementary breakfast was very good - fresh fruit, even some spinach. The desk staff was pleasant. Parking was easy. The only negative was that the floor had clearly not been vacuumed and...More
Checked in, front desk gal nice.
First room, previous guest obviously smoked and maid tried covering it up with spray, AWFUL! Smelled like a flower garden smoking. Also, first room had no coffee for the coffee pot.
Moved to another room, smelled fine. However, fan...More
Thank Jenny B
Response from SteveButcher7, General Manager at Residence Inn Columbus WorthingtonResponded 3 weeks ago
Dear valued guest,
As we strive to ensure all our guests have a fantastic stay we fell short of that while you were with us. I'm very sorry for your inconvenience and can ensure you that this is not our standard. We will be sure...More
The staff at the front desk were amazing and had a great sense of humor. Robb was hilarious at check-in and he took all of my requests. Autum at breakfast was great. It was her second day back and it was busy. She did great!
Thank Tyler D
Response from SteveButcher7, General Manager at Residence Inn Columbus WorthingtonResponded 6 March 2018
Tyler,
Thanks for posting a review from your recent stay at our hotel. I appreciate the great comments and will pass it on to our team. Please come back and stay with us on your next trip to Columbus.
Steve
I booked the hotel because the pictures showed rooms with fireplaces. I got the same size room as the one on the website, but did not get a fireplace. Disappointed, yes, but not a deal breaker. What was a shock was not having a hair...More
1 Thank Terri B
Response from SteveButcher7, General Manager at Residence Inn Columbus WorthingtonResponded 6 March 2018
Terri,
Thanks for posting a review from your recent stay. I am so sorry to see that you had a less that excellent stay and would love to talk to you more about your stay so that I can improve upon the product and service...More
Next to a Starbucks and movie theater, and tucked away from the main thorough-fare, this place was a bit hard to find, I especially loved the train-tracks, cause it reminded me of home in Chicago ! The only thing I didn't like about it was...More
Thank Jay W
Response from SteveButcher7, General Manager at Residence Inn Columbus WorthingtonResponded 23 January 2018
Jay,
Thanks so much for the feedback. We are glad that you liked the trains and that it brought you home. I am sorry that you did not find the trash cans. being a residential-style hotel, we keep the cans under the kitchen sink and...More