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Hilton Garden Inn Columbus/Polaris

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#32 of 142 Hotels in Columbus
Certificate of Excellence
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Hilton Garden Inn Columbus\/Polaris
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503 Reviews from our TripAdvisor Community

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Showing 499: English reviews
Ankara, Turkey
Level Contributor
89 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed yesterday NEW via mobile

I stayed Hilton Garden Inn for a week and it was a comfortable experience. Rooms are clean and cosy, breakfast is OK and front desk staff is just helpful! I just have a minor problem about my pre-paid voucher as they are not familiar with it!Anyway in the end they solved the problem. I surely stay there again i if... More 

Helpful?
Thank Burak_Ata
1 review
Reviewed yesterday NEW via mobile

Visited for a work week stress reliever. The hotel staff are very friendly and the guest all seem to be in great spirit. My room was beautiful and very clean and spacious. The whirl pool jetted tub didn't work but it was still very nice to share a warm bath with my mate. Can't wait to come back. Very close... More 

Helpful?
Thank Shaniya S
1 review
Reviewed 3 days ago NEW via mobile

Close to everything in polaris area, complimentary shuttle, friendly nice and helpful staff, comfy rooms, quiet, I enjoyed stay and I thank you bc I do appreciate your hotel and what it has to offer would recommend!

Helpful?
Thank Elizabeth R
2 reviews
Reviewed 4 days ago NEW

This hotel is newly renovated and an enjoyable place to stay. The beds were comfortable and the room was neat. Bathroom shower worked great. Although you had to pay, the made-to-order breakfast was a nice touch instead of the usual help-yourself breakfast.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Laurie S
Ogdensburg, New York
Level Contributor
121 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 6 days ago NEW via mobile

Have stayed here several times and it appears that they've updated their rooms. Room was a nice size when traveling with 3 teenagers. It's located right off Interstate 71, which makes it a convenient stop. Lots and lots of shopping and restaurants to choose from - high-end to fast food and everything in between.

Helpful?
Thank lcshea
Cleveland, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

We had a two queen bed room, both beds had a metal plate sticking out, hurt my lower leg, I was told at the front desk it is the support of the bed, some how was pushed out, they knew exactly what I was talking about, obviously the bed support has this problem, they should fix it once for all,... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank David L
Girard, Ohio
1 review
Reviewed 2 weeks ago

I had a convention to attend and got closed out of the hosting hotel very quickly. I chose Hilton Garden Inn Columbus as it was affiliated with the host hotel and it was in close proximity to the convention site. It was a great choice. It was clean, quiet, and conveniently located. In fact, the Polaris exit is full of... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank D1338OJmarym
HGIP0laris, Front Office Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Dear D113OJmarym, We appreciate you staying with us. You are correct, the property is just across the street from where the convention was being held. The indoor pool is a nice feature and it sound like our breakfast hit the right spot! Thank you for your loyalty and we look forward to future stays with us. More 

Tennessee, United States
2 reviews
Reviewed 2 weeks ago

We arrived after a long day of driving, it was already dark and we were not familiar with the area. I commented to the Guest service member James on arrival about being tired and going back out to eat. He made us aware of their onsite restaurant as well as their shuttle service if we wanted to go out. This... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Rhonda C
HGIP0laris, Front Office Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Dear Rhonda C, Thank you for the great kudos for James and Eric! I am happy that they were able to provide terrific service. Thank you for the nice comment regarding our hotel as we are nearing the completion of our exciting room renovations by January 2017. We do hope to see you in the future again and we are... More 

Kentucky, United States
1 review
Reviewed 2 weeks ago

This Hilton Garden in is nothing spectacular. I would compare this hotel to be very average at best which is consistent with other Hilton Garden Inns. If I weren't being reimbursed for the stay through business, I wouldn't consider this a good value. Being only a one-night stay, I didn't have time to use the other amenities. It would have... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Matthew B
HGIP0laris, Front Office Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Dear Matthew B, We sincerely appreciate your feedback about the staff and thank you for the kudos! And we are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental... More 

Ravenna
1 review
Reviewed 3 weeks ago

Great location and accommodations. We have stayed here a few times. Close to a lot of shops and restaurants. You can walk to some stores and restaurants as well. Easy to get I and out of and close to the highway.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank H3863ETmaryl
HGIP0laris, Front Office Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Dear H3863ETmaryl, Thank you for taking the time to share your experience about your recent stay at our hotel. We love that you really enjoy the area for all the amenities it offers and the ease of access the hotel provides you! See you next time! More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff

Additional Information about Hilton Garden Inn Columbus/Polaris

Address: 8535 Lyra Drive, Columbus, OH 43240
Region: United States > Ohio > Columbus
Price Range: £81 - £163 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Columbus/Polaris 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Hilton Garden Inn Columbus/Polaris Hotel Columbus
Hilton Garden Inn Polaris
Hilton Columbus
Columbus Hilton
Hilton Garden Inn Columbus/Polaris Ohio
Hotel Style:
#10 Family Hotel in Columbus
#10 Romantic Hotel in Columbus
#18 Business Hotel in Columbus
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Columbus/Polaris staff and other travellers.
2 questions
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over a year ago
7 months ago

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Questions? Get answers from Hilton Garden Inn Columbus/Polaris staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Consider asking for a renovated room”
 of 5 bubbles BrianO271, 14 Oct 2016 | Read review
“Construction is on third floor so you may want to either go above it not stay below it.”
 of 5 bubbles City_Jetting, 19 Sep 2016 | Read review
“There couldn't be a bad room in the house.”
 of 5 bubbles CourtneyCT, 1 Aug 2016 | Read review
“Get a non smoking room or ask for a discount”
 of 5 bubbles jfhspc, 26 Jul 2016 | Read review
“check your credit card bill and make sure they do not charge you extra.”
 of 5 bubbles lolaa307, 13 Jul 2016 | Read review
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