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Residence Inn Columbus Polaris

Traveller (23)
Room & Suite (20)
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Hotel website
8865 Lyra Dr, Columbus, OH 43240-2106 See on map
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
3 Star accommodation
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Offers from Residence Inn Columbus Polaris
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1 Oct2 Oct
1 room, 2 adults, 0 children
Standard Room
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Reviews (210)
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All reviewsfront deskshopping and restaurantsfull kitchenbedroom suitehot tubliving areafire piteasy accessbed was comfortableup to datehotel roomenjoyed my stayvery nice hotelcomplimentary breakfastwould stay here againa great place to stayparking lot
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1 - 5 of 209 reviews
Reviewed 2 weeks ago via mobile

Stayed at this hotel a number of times in the past. Service seems to have really dropped off. This pair of underwear laid in the hallway outside my room for hours. Are you serious? At least someone tried to cover them up with a washcloth.

Thank Cbass200096
Response from Tharaldson, Guest Relations Manager at Residence Inn Columbus PolarisResponded 1 week ago

Thank you for your review. We apologize for the service you experienced and we appreciate your feedback. Have a Great Day! Amy Trostle

Reviewed 2 weeks ago via mobile

We booked this hotel for 5 nights through Marriott, we get there at 2 pm and they inform us they are moving us to a different property which was much farther walk to shopping & dining. The guy at the front desk said the reason...More

Thank lvnvaction
Response from Tharaldson, Guest Relations Manager at Residence Inn Columbus PolarisResponded 1 week ago

Thank you for your review. Please accept our sincere apology for us not being able to accommodate your reservation and the service you received. We appreciate your feedback. Have a Great Day! Amy Trostle

Reviewed 2 weeks ago via mobile

came here for a night to hit ikea down the street. the reservation had a mix up on the room but the ladies at the front desk were able to fix this without any problem. this place was immaculate. the front desk to the housekeeping...More

Thank needlottery
Response from Tharaldson, Guest Relations Manager at Residence Inn Columbus PolarisResponded 1 week ago

We are happy to hear you love our hotel- we love it too! Thank you for your review and recommendation. We look forward to seeing you again when you are in the area. Have a Great Day! Amy Trostle

Reviewed 28 July 2018

We were there for 4 nights. Most of the time it appeared that there was only one person on duty for the entire hotel. 1. When we arrived the pull out bed was not made. The sign said linens were in the closet - they...More

Thank Teleman123
Response from Tharaldson, Guest Relations Manager at Residence Inn Columbus PolarisResponded 31 July 2018

Please accept our sincere apology for the service you received during your recent stay. We strive to provide our guests with an enjoyable stay, and it is disappointing to hear we fell short. We appreciate your feedback and have addressed your comments with our hotel...More

Reviewed 19 July 2018 via mobile

Wow. Very nice and clean. Breakfast A+ Nice indoor pool. Housekeeping staff is on point .. even tucked my daughters teddy bear in under the covers. We stayed in the room that has nice kitchen with everything you need. Full size fridge. Will be staying...More

Thank punderwood86
Response from Tharaldson, Guest Relations Manager at Residence Inn Columbus PolarisResponded 28 July 2018

We are delighted to hear you had an excellent stay! We appreciate your review and recommendation. We look forward to seeing you again soon. Have a Great Day! Amy Trostle

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Hotel class
Contact Information
Hotel Amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Air Conditioning
Business Centre with Internet Access
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Tennis Court
Wheelchair access
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Hotel class
Contact Information
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Number of rooms
Price range
US$170 - US$263 (Based on Average Rates for a Standard Room)
Also Known As
Residence Inn Columbus Polaris Ohio
United States > Ohio > Columbus
Traveller (23)
Room & Suite (20)
Dining (10)
Business Centre & Event Rooms (1)
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Questions & Answers
Ask a question
7 January 2018|
Response from EmilyW3887 | Property representative |
Hello! Yes it would be our pleasure to store your luggage for you! Just let us know what we can do to accommodate you! Sincerely, Emily Walker Operations Manager
29 May 2015|
AnswerShow all 4 answers
Response from Tenacity28 | Reviewed this property |
I don't think they have free shuttle service. As I recall the hotel is about 25 minutes from the airport without traffic.
Room Tips
"Until they improve the service and hire more people its best to avoid this hotel"
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"Great access to tons of restaurants located around Polaris Mall"
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"Rooms have great view(306) Windows open one couple like it HOT,so I got 2 open windows."
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"Ask for a corner room, they provide a little more space."
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