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Extended Stay America - Columbus - Sawmill Rd.

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Extended Stay America - Columbus - Sawmill Rd.
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54 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Columbus - Sawmill Rd.
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Showing 54: English reviews
Reviewed 28 June 2016 via mobile

Superior staff clean rooms warm couteous atmosphere we could leave laundry unattended and not have to worry about it being stolen. Clean kitchen efficient rooms upper management extremely likeable manager goes out of his way to make you feel as close to home as you can be without being at home thank you Ryan from the Tidwells we will Definately...

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Helpful?
Thank jennie68
Manager_11525, Manager at Extended Stay America - Columbus - Sawmill Rd., responded to this review

Thank you so much for writing such a nice review of our hotel. I am pleased to know that our staff and your room met your expectations. As well, I'm glad that you enjoyed your fully equipped kitchen during your visit with us. I will be sure to share your kind remarks with our team. Thank you for choosing Extended...

Dayton, Ohio
Reviewed 16 June 2016

My family uses this establishment for its helpful staff, location, and facility. It is close to many places we visit, and convenient to our favorite restaurants and markets which we shop for sundries. We also like the chain's recent initiative in offering deals.

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Helpful?
Thank JvanF
Manager_11525, Manager at Extended Stay America - Columbus - Sawmill Rd., responded to this review

I want to thank you for taking the time to post a review of your stay. I'm glad that you found our location convenient and that our staff were friendly. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Saginaw, Michigan
Reviewed 14 June 2016

Service-You call from the front desk for service so apparently they do not have enough staff to keep someone at the front desk for check ins. Once someone comes they are helpful. Phones in the room do not work so if you need something (which we did especially 1st night) You have to go back to front desk call and...

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Helpful?
Thank Yonetta K
Manager_11525, Manager at Extended Stay America - Columbus - Sawmill Rd., responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize about your most recent experience with our location. In response to your feedback, I am coaching my staff to remind nightly guests that we can clean your room for a cleaning fee, as we clean your room for free when you stay...

Brunswick, Ohio
Reviewed 9 June 2016

Reserved online, asked for non-smoking room (I have asthma) and a smoke odor free room. Ended up on the first floor near outside exit (which was good as we have a small dog). Checked in and found room to be stuffy and with an odd odor. Too tired to fight this upon arrival. Next day went to ask for additional...

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Thank robertmC7492SZ
Columbus, Ohio
Reviewed 7 June 2016

This Hotel is already outstanding in every aspect . The mgr Ryan always goes out of his way and beyond his duties to help me or anyone else. I would recommend this hotel to anyone. The good service from staff, good breakfast, and clean rooms at this hotel cannot be beat by anyone.

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Helpful?
Thank mikewitmer1
Manager_11525, General Manager at Extended Stay America - Columbus - Sawmill Rd., responded to this review

Mike - Thank you for your great review. We are thrilled to hear that you enjoyed your clean room and our friendly staff. We look forward to seeing you again soon.

rhode island
Reviewed 3 June 2016

I was on a temporary assignment in the Columbus area and picked this facility based on the manager's feedback to customer comments. I made an excellent choice. The facility is spotless, staff is friendly and helpful, and the location is near every type of store you'd ever want to shop at. Highly recommended. Also, it's tucked away in a residential...

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Helpful?
Thank n1toq
Manager_11525, General Manager at Extended Stay America - Columbus - Sawmill Rd., responded to this review

Thank you for your great review of our property. I'm glad that we were able to provide you with a home away from home experience! It’s great to read that you enjoyed our convenient location as well as our friendly customer service. I will be sure to share your great feedback with the entire team. Thank you again for posting...

ohio
Reviewed 23 May 2016

stayed here over 3rd weekend in may. rooms are huge and the price was right...friendly help at the front desk.....will be booking here the next time I am in the area. loved the huge kitchen area that allows you to bring your own food if so required, but there are plenty of places to eat nearby....maybe bring your own hairdryer...

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Thank boxingroo
New York City, New York
Reviewed 15 January 2016

This hotel is good value, in a good location. Yes, it's an older hotel but it's clean and obviously well cared for by committed staff members. Was only there one night but it was very comfortable. The bed was comfy, I was skeptical about not having an auto setting on the heating but not a problem, turned the heating off...

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Helpful?
Thank Emma S
Manager_11525, General Manager at Extended Stay America - Columbus - Sawmill Rd., responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to exceed your expectations and accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Plymouth, Massachusetts
Reviewed 22 December 2015

I just spent 4 1/2 months at this facility and felt that it represented good value for money. It is by no means a luxury hotel but very adequate and is clean and well maintained. The staff at the front desk is extremely helpful. A minor issue with the A/C early on was promptly repaired. The neighborhood is safe and...

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Helpful?
Thank Bill N
Manager_11525, General Manager at Extended Stay America - Columbus - Sawmill Rd., responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! I truly appreciate your kind comments about our friendly staff. Once more, thank you for posting your review. We look forward to having you visit with...

Columbus, Ohio
Reviewed 7 December 2015

Ryan, the manger, and his staff are wonderful. Very guest oriented, friendly and helpful. The property is older than some but very clean and well-kept. The location is great---close to good restaurants, lots of retail and major freeways.

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Helpful?
Thank sm j
Manager_11525, General Manager at Extended Stay America - Columbus - Sawmill Rd., responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! I truly appreciate your kind comments regarding our friendly customer service. Once more, thank you for posting your review. We look forward to having you visit...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Columbus - Sawmill Rd. staff and other travellers.
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Poca, West Virginia
6 months ago

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Questions? Get answers from Extended Stay America - Columbus - Sawmill Rd. staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Kitchen ware and supplies are minimal best to bring your own coffee, wine glasses, knife and cutting board, milk etc”
 of 5 bubbles Roadbirds, 29 Aug 2016 | Read review
“check this place out!”
 of 5 bubbles JvanF, 16 Jun 2016 | Read review
“I stayed on the top floor. Personal preference.”
 of 5 bubbles n1toq, 3 Jun 2016 | Read review
“Non-smokers should avoid the bottom floor.”
 of 5 bubbles billn663, 22 Dec 2015 | Read review
“This hotel has NO elevator. If this is something you want/need choose another area hotel.”
  • Bathtub
  • Bathtub
  • Bathtub mold
  • Bathroom sink
 of 5 bubbles 11pooka11, 31 Jul 2015 | Read review
5 of 5