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From the front desk associate, to the breakfast staff, overall excellent stay, friendly, and accommodating. When we arrived, the front desk associate made up cookies and encouraged us to use the shared lounge area to meet up with our friends.
If it’s a new hotel - great one. If it’s an older one that has been updated - great job. Very modern and you have power outlets and usb slots everywhere in the room. Clean, spotless I can say and nice room layout. Location - it doesn’t have restaurants or stores within a…
We stayed here using HHonors points during a stay to visit the Rutherford B. Hayes Museum and Presidential Library. The room was pretty standard and appeared to have been remodeled; however, the shower curtain was not entirely clean and it didn't appear that whomever did the…
This is a great location. Outside looks wonderful, but upon entering, the hotel was outdated and dirty. The front staff were fantastic. Rooms are old and in need of updating.Breakfast needs to be changed. Food was cold, eggs were watery and from power.
We started two nights in August for a quick getaway weekend to Kelleys Island and Put in Bay. The front desk was almost comical with their different demeanor. The very nice person who checked us in was so pleasant. As Diamond members we asked about a possible upgrade, the…
