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Royal Hotel

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66 Reviews from our TripAdvisor Community

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Showing 66: English reviews
Reviewed 1 week ago

I booked from agent in Neral & was never informed hotel is under renovation plus by no means it looked Delux rooms. Plus instead of taking responsibility management pushed on agent about givinh incomplete information....

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Thank Jatin S
Reviewed 22 September 2016 via mobile

Had planned to stay in Matheran for two nights but this hotel made us change our minds, we ended up staying one night. No proper room service, they didn't change bedsheets and blankets after repeated reminders. Their renovation work made more noise and caused disturbance to other guests and he complained our tv volumes to be high. Will never visit...

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Thank HILARY P
Mumbai (Bombay), India
Reviewed 17 September 2016

The hotel is decently located in matheran (good for walkers and good for people who opt for the handrickshaw or the horses). The management has changed six months ago and the new management people are good (hira bhai , trivedi sir and choudhary ji) , very warmly people. coming to the hotel , the hotel is decent for family (with...

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Thank Nilesh C
Ajai C, Manager at Royal Hotel, responded to this review

Dear Mr. Nilesh, Thank you for staying at Royal Hotel Matheran and reviewing us on Trip Advisor. All of us are delighted to know that you had an enjoyable and a comfortable stay with us. Your mention of our Food and Service makes us feel proud, which will encourage us further to achieve greater heights. For your future visit to...

Mumbai (Bombay), India
Reviewed 13 September 2016

The Hotel Building is very old and rooms are not good. Old furniture and broken tiling. The curtains were torn out. Fan making noise. Frequent power failure. Food was okay. Cleanliness was good. WIFI working only near reception counter. Don't stay if other options are available.

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Thank Manishjsheth
Ajai C, Manager at Royal Hotel, responded to this review

Dear Sir, Greetings from Royal Matheran !! Thank you for your recent stay with us and also your valued comments. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your comments. Your comment is important feed back to improve our standard of service. Also let me inform you that the rooms in which you...

Reviewed 12 July 2016

We visited Hotel Royal during the peak station with just a phone call(now that's a plus, since the management valued our verbal agreement and a had room reserved for us). The other thing was the 3 course meals that we enjoyed every 4 hours. Great quality and even greater taste. The hotel was quite close to the station, the market...

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Thank Pawan P
Ajai C, Manager at Royal Hotel, responded to this review

Dear Mr. Pawan, Thank you for staying at Royal Hotel Matheran and reviewing us on Trip Advisor. All of us are delighted to know that you had an enjoyable and a comfortable stay with us. Your mention of our Food and Service makes us feel proud, which will encourage us further to achieve greater heights. For your future visit to...

Reviewed 29 June 2016

Nice place to stay with family with relax in natural beaut. Hotel food is very good. The one issue is that power interruption but generator work properly within few minute. hotel staff is very good. manager Mr.Ajay Chaudhry very friendly and cooperative.

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2Thank Keyur N
Ajai C, Manager at Royal Hotel, responded to this review

Dear Mr. Keyur, Thank you for staying at Royal Hotel Matheran and reviewing us on Trip Advisor. All of us are delighted to know that you had an enjoyable and a comfortable stay with us. Your mention of our Food makes us feel proud, which will encourage us further to achieve greater heights. For your future visit to Matheran, please...

Pune, India
Reviewed 23 June 2016

I visited Matheran after around 6 years this May. We have been staying in Royal Hotel everytime during our visit to Matheran since childhood. I was shocked and disappointed with the degradation of the hotel over the years. Overall Property: Hotel is located at a convenient location and has open spaces. So from location point of view it is very...

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1Thank Amitwlele
Ajai C, Manager at Royal Hotel, responded to this review

Dear Mr. Amit, Greeting from Royal Hotel..!! Thank you for your review on Tripadvisor. We appreciated for staying with us and we have noted your comment on our housekeeping service standard. Please accept our sincerely apology for the inconvenience cause to you. Your comment is important feed back to improve our standard of service. As per our discussion on the...

Reviewed 16 June 2016

1-5 star for food 2-hotel is old one as there is new rooms which don't have ac as they said. 3-if u looking for budget hotel then this is your choice. 4-DJ is good one as we got dj on friday night as well as saturday night. 5-you can play outdoor games too. 6-wifi is available upto reception area only....

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Thank rishabh o
Ajai C, Manager at Royal Hotel, responded to this review

Dear Guest, Thank you for staying at Royal Hotel Matheran and reviewing us on Trip Advisor. We are very happy to receive a detailed feedback regarding your recent stay with us. We will surly improve on the points that you have mentioned. For your future visit to Matheran, please do not hesitate to contact me on the below contact details....

Mumbai
Reviewed 6 June 2016

I paid Rs 14K for 2 night stay in the hotel but the experience was poor,The room were shabby and not cleaned. The hotel was really not worth staying. The photographs on the cleartrip website were not matching with actual conditions. I will never use cleartrip to do future bookings

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Thank pradeepm312
Ajai C, Manager at Royal Hotel, responded to this review

Dear Sir, Greeting from Royal Hotel..!! Thanks for your review on Tripadvisor. We appreciated for staying with us and we have noted your comment on our housekeeping service standard. Please accept our sincerely apology for the inconvenience cause to you. Your comment is important feed back to improve our standard of service. Also let me inform you that we are...

Mumbai (Bombay), India
Reviewed 30 May 2016

Me and my family visited this week end, we had booked 02 Double Rooms, upon check in we are given 02 Separate bed which were not properly joined, bed sheet was not clean stain on it, fan was not working properly, after complaining we got a reply electrician is not available, ask to change the room we got a reply...

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Thank arienl0ve
Ajai C, General Manager at Royal Hotel, responded to this review

Dear Sir, Greetings from Royal Matheran !! Thank you for your recent stay with us and also your valued comments. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your comments in my absence. I can assure you that we take feedback from our guests very seriously as it is only through their feedback...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Breakfast
Things to do
  • Pool
  • Restaurant
Room types
  • Family Rooms
In your room
  • Air Conditioning
Services
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Conference Facilities
Official Description (provided by the hotel)
Hotel Royal is located in the city of Matheran, It is an amazing destination located in Maharashtra. The lush green beauty with serene environment and amazing ambiance makes it a perfect place to explore the natural beauty. The hotel offers services that are designed to offer maximum comfort to its guests. Some of the services offered here are room service and front desk for the convenience of guests. Every room in the hotel is uniquely designed with cozy interiors and offer exclusive amenities attached bathroom and various other essential bathroom toiletries. Have a pleasent stay at Hotel Royal! ... more   less 

Additional Information about Royal Hotel

Address: Kasturba Road | Near Matheran Railway Station, Matheran 410102, India
Region: India > Maharashtra > Matheran
Price Range: £71 - £72 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Royal Hotel 3*
Number of rooms: 30
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Questions & Answers

Here's what travellers have asked, with answers from Royal Hotel staff and other travellers.
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Questions? Get answers from Royal Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Currently the place is undergoing renovation , so the once the renovation is complete then there would be choice of rooms.”
 of 5 bubbles 268nileshc, 17 Sep 2016 | Read review
“Dont book room in advance. Book only after you actually see and approve room.”
 of 5 bubbles Manishjsheth, 13 Sep 2016 | Read review
“Ask for the newly renovated rooms, this tip would work for sometime since all the rooms will get renovated in a while.”
 of 5 bubbles , 11 Jul 2016 | Read review
“Corner rooms are terrible”
 of 5 bubbles sunilgulabani2016, 26 May 2016 | Read review
“First floor, poolside view, terrace room”
 of 5 bubbles MarieNaviMumbai, 25 Feb 2016 | Read review
5 of 5