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Hotel Polo Towers

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Hotel Polo Towers
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205 Reviews from our TripAdvisor Community

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Showing 204: English reviews
Dibrugarh, India
Reviewed 3 days ago NEW

A nice, clean centrally located place to stay in Shillong with all the modern facilities. The rooms are well furnished and maintained. The food was decent, though the dining experience can be improved upon.

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Helpful?
Thank 969asg
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers-Shillong`s finest hotel and thank you for sharing your feedback on TripAdvisor. We are delighted to learn that you had a pleasant stay with us. You will be pleased to know that the hotel has three restaurants- "Ginger" Our multi cuisine restaurant which is famous for its...

A TripAdvisor Member
1 review
Reviewed 3 days ago NEWvia mobile

Location is very poor. Rooms are old and service is poor. Not worth staying. Surrounding of hotel is dirty and old. View from hotel windows are not good at all. It is better to stay in outskirts of Shillong in any hotel.

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Helpful?
Thank A TripAdvisor Member
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers-Shillong`s finest hotel and thank you for sharing your feedback on TripAdvisor. Please kindly accept our sincere apologies for the inconvenience caused to you during your stay with us. As is true for any growing city, even Shillong has gone through a large building boom and as...

Reviewed 4 days ago NEW

Comfortable rooms, piping hot water, great breakfast spread. Didn't get the bedrooms in the picture on booking.com. Also 29% tax is additional. Room heater worked well and was very comfortable to sleep at night. Outside temperature was under 10 degrees sometimes

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Helpful?
Thank Sonal R
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers-Shillong`s finest hotel and thank you for sharing your feedback on TripAdvisor. It is always a great honour to serve our guest with the best services. We are delighted to know that you had enjoyed your stay at our hotel. Strong and positive feedback from our guest...

Reviewed 1 week ago via mobile

Stayed for 2 nights at the hotel around end of December . Was visiting with family .. had 2 rooms... rooms were small and cozy .. running hot water and clean. The food was average and limiting and is one area that needs improvement , breakfast just about adequate. It's ok to base this and tour around Shillong .. not...

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Helpful?
Thank Abhimanyu B
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers-Shillong`s finest hotel and thank you for sharing your feedback on TripAdvisor. We are delighted to learn that you had a pleasant stay with us. Sir, our rooms are airy, spacious, comfortable including our bathrooms and exceed the size requirements laid out by the Department of Tourism,...

Pune, India
Reviewed 2 weeks ago

Well located. Well organized.Need more attention on room service as room heaters asked three times. Toilet commode was stripped with cleaned but after opening found lot of female hairs in the same. Otherwise ok.

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Helpful?
Thank prashantwani
Hotel_Polo_Towers, Manager at Hotel Polo Towers, responded to this review

Dear Guest, Thank you very much for staying with us and for sharing your memorable experience at Hotel on TripAdvisor which is truly appreciated. I am pleased that you were satisfied with the overall facilities and services. I am happy to read that our hotel met all of your needs and expectations. I look forward to welcoming you back on...

Reviewed 2 weeks ago

The hotel is centrally located with walking distance from Police Bazar and Lake. The rooms are good and specious. We had to opportunity to be upgraded to Presidential suit on 2nd night, which was a good gesture. The breakfast had not much option. The food was OK.

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Helpful?
Thank Chandra Prakash B
Hotel_Polo_Towers, Manager at Hotel Polo Towers, responded to this review

Dear Guest, Thank you very much for staying with us and for sharing your memorable experience at Hotel on TripAdvisor which is truly appreciated. I am pleased that you were satisfied with the overall facilities and services. I am happy to read that our hotel met all of your needs and expectations. I look forward to welcoming you back on...

Reviewed 4 weeks ago

Overall good experience, location of hotel is really good. hotel has got all the services especially the staff here is polite an helpful. Thanks to Ms. Aida for all care taken and hospitality. Suggestion to add small sports room comprises of table tennis and pool table etc.

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Helpful?
Thank Sunny K
Hotel_Polo_Towers, Manager at Hotel Polo Towers, responded to this review

Dear Guest, Thank you very much for staying with us and for sharing your memorable experience at Hotel on TripAdvisor which is truly appreciated. I am pleased that you were satisfied with the overall facilities and services. I am happy to read that our hotel met all of your needs and expectations. I look forward to welcoming you back on...

NCR
Reviewed 8 December 2016

We stayed in the hotel for 3 days. We are a group of 43 families went to host an alumni meet. The location is good, cleanliness is good and rooms are also good. Food is average. Staff found little confused to handle such a big group.Overall no regrets

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Helpful?
Thank pradiptakumarmishra
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers-Shillong`s finest hotel and thank you for sharing your feedback on TripAdvisor. We are delighted to learn that you had an enjoyable and pleasant stay with us. We are highly grateful for your note complimenting our services and facilities. Creating a homely ambience to our guest is...

Ahmedabad
Reviewed 5 December 2016

Polo towers is probably the only decent hotel in the location. Shillong has less options and more demand. So you end up paying more. We stayed for a night and found the hotel service decent. However, for the price we could have had more.

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Helpful?
Thank xracsh
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers-Shillong`s finest hotel and thank you for sharing your feedback on TripAdvisor We are delighted to learn that you had an enjoyable and pleasant experience with us. It was a great honour to have served you. You would be pleased to know that we are Shillong`s Only...

Mumbai (Bombay), India
Reviewed 5 December 2016

Fortunately i stayed only for one night 26th Nov Check in - 27th Nov (Room # 301 ) Check out , reception area was stinking & front office check in staff was very unprofessional , house keeping , bed linen & towels were really very bad ,in room dining food quality was ok . surroundings were very noisy , on...

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Helpful?
1Thank akhilesh351
Hotel_Polo_Towers, Manager at Hotel Polo Towers, responded to this review

Dear Guest, We sincerely apologise for the discomfort that you faced during our stay with us. We value the review of each and every guest. We are glad that you highlighted the places where we can improve ourselves. We promise that we will deliver better than your expectation in your next stay with us. Thank you Regards

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Breakfast included
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Breakfast Available
Official Description (provided by the hotel)
Truly, a Shillong icon, this hotel is conveniently located on the Oakland road in the centre of Shillong, Hotel Polo Towers, Shillong provides easy access to both tourist and business spots. The best hotel in Shillong offers a large variety of flexible conference and event space. Our Polo Room exclusive venue space is ideal for intimate parties and enchanting celebrations. Enlist our staff to help plan your next event. Feel welcomed with our signature Shillong Hospitality, enjoy a convenient location, close to Shillong's famous golf course, the acclaimed Don Bosco Museum and other Shillong Must Do's. Feel at home in your guest room with our MaxRest beds and stay connected with WiFi. Upgrade to our Presidential Suite to make life even 'Suiter' ! Discover a range of dining options at the hotel. Dine at our specialty restaurant Shillong - Milano, serving Sicilian inspired cuisine. CupCake Factory offers comfort food such as lovely cupcakes, muffins and gourmet coffee in Shillong. Sample a range of drinks and delicious tapas at Polo Irish Pub, Shillong's best Pub and Bar. Work out in our well-equipped Health Studio or eat healthy at Sky Grill - our spectacular terrace barbeque. Visit the famous Living Rooth Bridge at Cherrapunjee from the best Resort in Cherrapunjee - Polo Orhcid Resort. Local attractions such as Wards Lake, Elephant Falls and and Shillong Peak are just a short drive away. ... more   less 

Additional Information about Hotel Polo Towers

Address: Polo Grounds, Shillong 793001, India
Region: India > Meghalaya > Shillong
Price Range: £76 - £121 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Polo Towers 4*
Number of rooms: 50
Reservation Options:
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Questions & Answers

Questions? Get answers from Hotel Polo Towers staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Front facing rooms have better view.”
 of 5 bubbles 969asg, 16 Jan 2017 | Read review
“Actual room very different from hotel room photos”
 of 5 bubbles sonalr136, 15 Jan 2017 | Read review
“ask for front faced room”
 of 5 bubbles pradiptakumarmishra, 8 Dec 2016 | Read review
“Donot take room 121. Take room on higher floor”
 of 5 bubbles Drsabharwal, 30 Nov 2016 | Read review
“rooms on upper floors facing front side provides very good view of the part of city.”
 of 5 bubbles Nthapliyal, 27 Nov 2016 | Read review
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