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BEST WESTERN Brome Grange Hotel

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#1 of 1 Hotels in Brome
Certificate of Excellence
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515 Reviews from our TripAdvisor Community

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Showing 515: English reviews
Norwich, United Kingdom
Reviewed 5 days ago NEWvia mobile

We have stayed her a few times whilst attending events accommodation is OK nothing really to fault other than my wife would have preferred a bath in what was called a superior room. Functional and a reasonable breakfast.

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Helpful?
Thank Yellow_Steve
Julie C, General Manager at BEST WESTERN Brome Grange Hotel, responded to this review

Thank you for your comments, our Superior Rooms do only have Showers. Our Classic Rooms do have baths with overhead showers. We hope you had an enjoyable evening in Tithe Barn and look forward to welcoming you back soon.

Venice
Reviewed 2 weeks ago

what a let down,having used best western a number times we booked this break to end a rubbish year,started to go wrong as soon as we arrived,booked 1 double and 1 twin,room 18 bed made as double,asked for this to be altered but never done,my daughter works in a kitchen and we went straight to hotel from her work,no hot...

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Thank Alan T
Reviewed 2 weeks ago via mobile

Great night!!! Brilliant food the staff were all amazing thank-you again Sarah booty, Cameron and Tracey behind the bar. The band were very good played a large variety of music. This was our 4th new years eve with you looking forward to the next one.

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Helpful?
Thank Hilary H
Julie C, General Manager at BEST WESTERN Brome Grange Hotel, responded to this review

I am delighted that you had another great night celebrating in the New Year. We have another great band booked for next year and look foward to welcoming you back.

King's Lynn, United Kingdom
Reviewed 2 weeks ago via mobile

It was my first visit to the hotel, but were joining friends to see in the new year. We were greeted by lovely friendly smiles and a glass of bubbles, then shown to our table. The room was still lovely and Christmas festive with a huge tree. The food was absolutely Devine - we actually asked for our compliments to...

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Helpful?
Thank Cherri K
Norwich, United Kingdom
Reviewed 2 weeks ago via mobile

Visited the Brome Grange for my twin daughters birthday celebration dinner. Made to feel very welcome from front of desk to attentive bar and waiting staff. Food was amazing and nothing too much trouble. Cameron impressed us with added touches for the girls and made them feel really special and I even had some beautiful flowers too. Thank you for...

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Helpful?
Thank MrsHazelEnglish
Julie C, General Manager at BEST WESTERN Brome Grange Hotel, responded to this review

We are delighted that you had a lovely time at the Brome Grange. Thank you for your comments regarding Cameron and the Team, we strive to provide excellent service for all our Guests. We look forward to welcoming you back soon.

Reviewed 2 weeks ago

Dull and down at heal dining area, which was dark and lacked any atmosphere and the food was very poor, much of our staff left considerable amounts of it, the waiting staff were not overly cheerful either!

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1Thank Sophia L
Reviewed 2 weeks ago via mobile

Booked 2 night break 30th/31st Dec , 6 people Not a great experience ! Courtyard Rooms & showers were cold . There was a problem with our booking that we hadn't been booked in for the nye ball , which seemed to be a general mistake with several guests ? Staff very nice & tried to be helpful did their...

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Thank Sally-Ann M
Rainham, United Kingdom
Reviewed 2 weeks ago

Poor condition outside rooms Cold showers Damp cold rooms and bathrooms Floor was so cold had to wear my boots to have a wash Tasteless Awful food. Absolute awful experience Would never return. The new built part of the hotel looks lovely. But no table available for our group to eat in the restaurant area. Breakfast New Year's Day was...

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Helpful?
Thank K6717RAdeborahm
Julie C, General Manager at BEST WESTERN Brome Grange Hotel, responded to this review

I am disappointed to learn that you did not enjoy your stay at the Brome Grange, please do not hesitate to contact me directly by contacting the hotel.

London, United Kingdom
Reviewed 2 weeks ago via mobile

First time we have been away from our family for New Years. The staff at this lovely hotel are absolutely brilliant. The food is excellent rooms are clean and very comfortable. Bar area is snug and cosy. Neville behind the bar is a real Character nothing is too much trouble. I found the venue for my daughters wedding!!!!!! Highly recommend...

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Helpful?
Thank skimbles73
Julie C, General Manager at BEST WESTERN Brome Grange Hotel, responded to this review

We are delighted that you had a wonderful time seeing in the New Year. Thank you for your lovely comments regarding Neville, who has a wicked sense of humor. We have a dedicated Team at the Brome Grange, who enjoy looking after our Guests. I do hope that we will see you all again....maybe for your Daughter's Wedding!!

UK
Reviewed 2 weeks ago

The hotel is tired and really needs an overhaul. Carpets in the bedroom were heavily stained and the plumbing is leaking. On the plus side, the free wifi worked well, rooms have tea, coffee, biscuits, a decent hairdryer and plenty of additional blankets etc. Not that you need them as, despite being an old converted barn it was actually warm....

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Thank short_scuba_diver
Julie C, General Manager at BEST WESTERN Brome Grange Hotel, responded to this review

Thank you for your comments, we have invested in 16 Superior Rooms within the New Build and have a roll-out programme to refurbish the Classic Rooms. Thank you for your kind comments regarding the Team and I do hope that you will return in the future and experience one of the New Superior Rooms.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Set in delightful countryside the BEST WESTERN Brome Grange is an ideal venue for both business and pleasure. Originally founded in the 16th century the hotel has been extended and renovated and boasts 40 fully equipped en-suite bedrooms, 70 contemporary Courtyard Restaurant, 3 Meeting rooms, Precor Equipped Gymnasium, Spa Bath and Steam Room, Beauty Treatment rooms and 16th Century Tithe Barn Conference and Banqueting Facility. FREE Wifi and fully licensed Bar and Lounge area. The hotel is ideally located between the three poignant towns of Norwich, Ipswich and Bury St Edmunds. ... more   less 

Additional Information about BEST WESTERN Brome Grange Hotel

Address: Norwich Road | Near Diss, Brome IP23 8AP, England
Region: United Kingdom > England > East Anglia > Suffolk > Brome
Price Range: £44 - £107 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Brome Grange Hotel 3*
Number of rooms: 40
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Brome Grange Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN Brome Grange Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“would not recommend”
 of 5 bubbles alant386, 6 Jan 2017 | Read review
“Stay somewhere else”
 of 5 bubbles K6717RAdeborahm, 4 Jan 2017 | Read review
“Try to get a room away from the main road”
 of 5 bubbles short_scuba_diver, 1 Jan 2017 | Read review
“I picked an executive room.”
 of 5 bubbles Havelet, 6 Dec 2016 | Read review
“Book early for the Suite - it is well worth it.”
 of 5 bubbles chrishC977ZZ, 3 Nov 2016 | Read review
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