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Suffolk Sands Holiday Park - Park Holidays UK

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Suffolk Sands Holiday Park - Park Holidays UK
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133 Reviews from our TripAdvisor Community

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Showing 133: English reviews
Aylesbury
Reviewed 2 weeks ago via mobile

Sorry to say I am disappointed in the way we have been treated as caravan owners, over and over again site staff have let us down as they have failed to make good on what we have been told. Just make sure you get everything that's important down in writing.

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Helpful?
1Thank Angie N
ParkHolidaysUK, General Manager at Suffolk Sands Holiday Park - Park Holidays UK, responded to this review

Hi Angie Thank you for your review. As this is not a way of being able to deal with your issues, please contact the office, who will be happy to arrange a meeting with myself to discuss and resolve these, in a timely manner. Many thanks Lee Boulter

Reviewed 30 October 2016

We booked this caravan holiday as a cheap little getaway weekend (very last minute) before our daughter went back to school after half term. After reading the reviews/ cost & the fact we booked this in half term for the end of half term. We weren't sure what to expect... Our accommodation was bonze caravan and for a few nights...

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Helpful?
Thank Danielle M
ParkHolidaysUK, General Manager at Suffolk Sands Holiday Park - Park Holidays UK, responded to this review

Thank you for your review I am happy you found your stay to be a great one and you enjoyed your time here I do hope you will consider us again in the future Many thanks Lee

Witham, United Kingdom
Reviewed 21 October 2016

Rather anxious about staying at Suffolk Sands after reading the reviews but decided to take the risk after a friend said how much they enjoyed their stay. We needn't have worried. First impression was good with the staff being very pleasant, helpful ...a quick check in. Yes as read on Tripadvisor, the large rubbish containers/maintenance area is unsightly and could...

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Helpful?
1Thank FIFINorfolk
ParkHolidaysUK, General Manager at Suffolk Sands Holiday Park - Park Holidays UK, responded to this review

Thank you for your lovely review I am happy you found your stay to be a good one and that you found it to be better than expected. I have made a note of the issue that you mention and have passed these on to our housekeeper to ensure this doesn't happen again, so i apologise for this. I hope...

Reviewed 23 September 2016

gold plus caravan felt more like a silver plus cobwebs all around the ceilings had to wash the crockery before we could use them stains on carpet and seating had to go over to other site as we had flexi dine for breakfasts only, witch i found extremely poor quality on the only day we went couldn't go back the...

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Helpful?
Thank Mark G
ParkHolidaysUK, General Manager at Suffolk Sands Holiday Park - Park Holidays UK, responded to this review

Thank you for your review. I am sorry your holiday did not meet your expectations. As this is a review site and not a way of us dealing with complaints, please contact our customer support team, who will be able to guide you through the process. I will then be able to deal with this better as i cannot do...

chelmsford
Reviewed 20 September 2016

Hi All My wife our dog and me took a short break at SSH over a weekend. The site was easy to find and clean, with no real sign that dogs were on site (virtually no dogs mess seen). The staff at Reception were really friendly, animal loving people and nice to talk to. Our Bronze caravan was fine and...

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Helpful?
Thank Adam Beryl R
ParkHolidaysUK, General Manager at Suffolk Sands Holiday Park - Park Holidays UK, responded to this review

Thank you for your lovely review I am pleased you found your stay to be pleasant and relaxing. I have passed your comments on the team in reception who all say thank you We look forward to seeing you again in the future Many thanks Lee

Reviewed 14 September 2016

This was my first holiday with friends and we did a lot of research to get what we wonted (GOLD +) and that there was lots to do for the kids which there was with the beach near by and the nature reserve just throw the park it was FAB the boys loved the caravan and it was stunning very...

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Helpful?
Thank Sweetpea L
ParkHolidaysUK, General Manager at Suffolk Sands Holiday Park - Park Holidays UK, responded to this review

Thank you for your fantastic review! It is always great to hear when our guests have a wonderful stay and I am so pleased this was the case for you. We are very lucky with the location of this park and I am happy you found everything to be of the high standards we strive to deliver. We certainly look...

Ely, United Kingdom
Reviewed 13 September 2016

We had a gold plus caravan that was clean and well equipped. It was our first time staying at this site and we were very happy with the staff, caravan and the site in general. We wanted to be as close to the beach as possible and didn't want to amenities offered on the other site which is a good...

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Helpful?
Thank lindseytaylor7
ParkHolidaysUK, General Manager at Suffolk Sands Holiday Park - Park Holidays UK, responded to this review

What a fantastic review! I am so pleased you had such a great stay with us and will be returning in the future. I have passed all of wonderful words onto the team here at Suffolk Sands, who all say a big thank you! We look forward to seeing you soon Many thanks Lee & Team

Haverhill, United Kingdom
Reviewed 10 September 2016

Only managed to stay one night in a caravan that was terrible. Covered in green algae outside and clearly had not been cleaned. the double bed was awful and right next to huge container port! Only managed to open the two windows in the lounge area with some difficulty! Food in cupboards for animals. All the crockery was wet and...

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Helpful?
2Thank Steven B
ParkHolidaysUK, General Manager at Suffolk Sands Holiday Park - Park Holidays UK, responded to this review

Thank you for your review. I am sorry your holiday didn't meet your expectations. As this is a review site and not a way of dealing with complaints, please contact our customer support team who will be able to guide you through the process. I will be able to deal with this better for you as i cannot do this...

Essex, United Kingdom
Reviewed 9 September 2016

This was our second time staying at Suffolk Sands(see previous review Aug '15) and the experience didn't live up to the first. We booked a Gold Plus 3 bed caravan online a year ago on return from our previous trip as my kids are 9 & 16 & wanted their own rooms. When we arrived we checked in & were...

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Helpful?
Thank Julie C
ParkHolidaysUK, General Manager at Suffolk Sands Holiday Park - Park Holidays UK, responded to this review

Thank you for your review. I am sorry your holiday didn't match up to the service you received last year. I can only apologise that you experienced these issues and would like to reassure i will be speaking with all relevant team embers to ensure this does not happen again. I do hope you will consider us again in the...

Hertfordshire, United Kingdom
Reviewed 1 September 2016

We stayed here for a long weekend as a family of 6 - 4 adults a 4 year old and a 10 month old, we had a dog with us too so was located a caravan that allows pets... well what can I say it was the most disgusting caravan I have seen.. the smell was horrendous the caravan was...

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Helpful?
2Thank lepgreen
ParkHolidaysUK, General Manager at Suffolk Sands Holiday Park - Park Holidays UK, responded to this review

Thank you for your review. I am sorry your holiday didn't meet your expectations. As this is a review site and not a way to deal with complaints, please contact our customer support team who will be able to guide you through the process. I will be able to deal with this better for you, as i cannot do this...

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Amenities

Highlights
  • Free Parking
  • Beachfront
  • Restaurant
  • Bar/Lounge
About the property
  • Beachfront
Things to do
  • Restaurant
  • Bar/Lounge
Services
  • Free Parking
Official Description (provided by the hotel)
A welcoming reception and beautifully landscaped grounds all just a stone’s throw from the sea ... more   less 

Additional Information about Suffolk Sands Holiday Park - Park Holidays UK

Address: Suffolk Sands Caravan Park Carr Road, Felixstowe IP11 2TS, England
Region: United Kingdom > England > East Anglia > Suffolk > Felixstowe
Number of rooms: 150
Also Known As:
Suffolk Sands Holiday Park - Park Holidays UK Felixstowe
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Questions & Answers

Here's what travellers have asked, with answers from Suffolk Sands Holiday Park - Park Holidays UK staff and other travellers.
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Questions? Get answers from Suffolk Sands Holiday Park - Park Holidays UK staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would,d puck gold if staying longer than a few days”
 of 5 bubbles , 30 Oct 2016 | Read review
“Would recommend gold caravan”
 of 5 bubbles FIFINorfolk, 21 Oct 2016 | Read review
“Ask for a caravan as near to the beach as possible if that is what you prefer. We were moved nearer by asking.”
 of 5 bubbles lindseytaylor7, 13 Sep 2016 | Read review
“Go to Lowestoft or Yarmouth instead”
 of 5 bubbles 183andym, 22 Aug 2016 | Read review
“We stayed in a bronze 2 bed van as we have a dog...it was great for the weekend and our 13 yr old begged to stay/come back again!”
 of 5 bubbles MarionP148, 12 Jul 2016 | Read review
5 of 5