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Best Western Brook Hotel, Felixstowe

Traveller (201)
Room & Suite (47)
Relax with afternoon tea in Bar
Dining (19)

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About

3.5
#4 of 4 hotels in Felixstowe
4.2 of 5 bubbles
Location
3.7 of 5 bubbles
Cleanliness
3.7 of 5 bubbles
Service
3.5 of 5 bubbles
Value
The BEST WESTERN Brook Hotel, Felixstowe is a privately owned 3 Star hotel located in the beautiful seaside town of Felixstowe. With free parking and an ideal location just a short walk from the town center, beach and the train station the BEST WESTERN Brook Hotel, Felixstowe is a perfect base for visiting on business or for a leisure break. Why not explore some beautiful Suffolk Countryside in the neighboring towns of Woodbridge, Dedham, Flatford and the Essex villages.
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Property amenities
Free parking
Parking
Free High Speed Internet (WiFi)
Wifi
Bar / lounge
Restaurant
Business Centre with Internet Access
Ironing service
Breakfast in the room
Room features
Housekeeping
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English, Russian, Czech, Estonian and 2 more
Hotel links
Special Offer:Lowest Price When You Book Direct! CLICK HERE to view
428Reviews7Q+A73Room tips

Reviews
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Detailed Reviews
Bill Payer wrote a review Aug 2020
Oxted, United Kingdom65 contributions23 helpful votes
3.0 of 5 bubbles
This was a relatively cheap stay where we had two rooms. We had chosen the hotel chain based on a recent TV documentary showing the commitment from Best Western to bring locally owned hotel under their umbrella and allowing them to invest and provide a good consistent offer across the chain. Well this one did not quite meet the grade. The whole hotel could do with a makeover, including some additional training for staff to make them somewhat more welcoming to their guests. The ideal of a modcon had somewhat passed them by, although WiFi was mentioned but lacked the quality to maintain connectivity for the most simple of searches. The sink could do with a plunge as the water took a while to disperse and why would you provide power sockets that don't provide what it says on the tin. The court yard outside our room, accommodated smokers and didn't we know it as it waffed in to our room. Windows were required to be open as my was it HOT......
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Date of stay: August 2020
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Room Tip: Sorry can't help with advise for this one
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sunnysuffolklife wrote a review Sept 2021
Ipswich, United Kingdom8 contributions3 helpful votes
3.0 of 5 bubbles
We stayed here as part of a wedding party so that we could enjoy a few drinks. The hotel looks really nice from the outside and we were greeted by friendly staff who checked us in efficiently.
Our room must of been in the older part of the building and was quite small. The bathroom however was huge for a hotel room (nearly as big as the room itself) and had great natural light for doing make up. The toilet seat wobbled when you sat on it and you had to keep your finger pressed on a button to work the kettle which didn’t seem quite right to me but in all the room was clean, comfortable and had hot and cold running water. There was no air conditioning but there was a fan on in the bedroom when we got there which was nice.
The breakfast was delicious and seemed like it was all cooked fresh again with pleasant staff to help if needed.
Overall the room was a little tired but had the essentials and was clean and comfortable. Fine for the price paid and for the purpose of staying for a wedding although if choosing a place to stay for a holiday there are other budget hotels that I would rate higher.
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Review collected in partnership with Best Western
Date of stay: September 2021
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Iryna Webb, General Manager at Best Western Brook Hotel, Felixstowe
Responded 19 Sept 2021
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 01394 278441 . Yours sincerely, Iryna Webb Hotel Manager Best Western Brook Hotel, Felixstowe
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
yiddo7 wrote a review Jul 2023
Haverhill, United Kingdom9 contributions4 helpful votes
3.0 of 5 bubbles
We have been coming here for years but I’m sad to say things have gone down hill our room was comfy enough but the shower was a joke no pressure shower head clogged, the food from the bar menu is limited and the food is poor for the price. It’s a shame I have to write this poor review just being honest. The place needs a revamp.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1971sarahthorne wrote a review Oct 2023
Beverley, United Kingdom94 contributions63 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
Had a lovely three night stay. Room was big, tidy and the bed was cosy. Ate just the once in the bar as we were visiting family. Our meal was nice. Always people eating in the main restaurant. Staff are friendly. Thankyou for a lovely stay. We will definitely stay again and definitely recommend.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephen S wrote a review Feb 2022
Leighton Buzzard, United Kingdom19 contributions
5.0 of 5 bubbles
We visited Felixstowe and selected this Best Western Hotel.

The staff are very friendly and keen to help. With the room being of a good size, having all the facilities one could want - Tea, Coffee, Water, Iron, Etc

We visited the well stocked bar to enjoy a drink, speaking with the friendly staff

Breakfast was hearty and enjoyed, offering lots of choice from continental to full English

All enjoyed- highly recommended and when back in Felixstowe I will be staying here
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Review collected in partnership with Best Western
Date of stay: February 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Timmsy1892 wrote a review Feb 2020
4 contributions3 helpful votes
1.0 of 5 bubbles
We visited this hotel back in september 2019 where the room was not good the shower and bath did not work and the heating was broke they did not advise us of this and we froze all night and then was given out of date food. We returned last night for a complementary stay because of this and was just as disappointed. The carvery was poor especially for the price room was ok not the same as you see on website the shower/bath I could just about fit in and stand up in. We then were given breakfast which was not good either and i certainly would not of paid the price they were asking. We also froze as room was cold and the duvet we had was paper thin. Will definitely not be going there again.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
teresa s wrote a review Sept 2021
Brightlingsea, United Kingdom209 contributions81 helpful votes
3.0 of 5 bubbles
A good stay, room was clean, bathroom was a good size but our window opened onto approx 6 other bedroom windows, we heard other people's phone calls and a dog yapping so couldn't have it open at night
Staff were very helpful.
Breakfast was very good, the waitress was wonderful
Lovely to have a car park.
A good position as could walk into town or sea front
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Date of stay: September 2021
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jules-ran wrote a review Jul 2021
Bedford, United Kingdom16 contributions9 helpful votes
5.0 of 5 bubbles
We love this hotel, fantastic location, very friendly staff who can’t do enough for you. The beds are comfortable and the rooms clean. We found booking direct through the Hotels website offers the best value for money.
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Review collected in partnership with Best Western
Date of stay: July 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lizzie J wrote a review Mar 2022
London, United Kingdom2 contributions6 helpful votes
3.0 of 5 bubbles
Pleasant room and breakfast, basics covered. Creaky floors and slamming doors all very audible in room, plus dripping bathroom tap, but slept ok. Good location for a short walk to the sea front. On the second night We were warned in advance about a party and music until midnight. The reality is you cannot sleep until after midnight on such occasions as the music is so loud, really they should discount the room. Rooms further from the event space may be better but ours sees to be directly above. We would stay in future as visit the area regularly to see family, and this is ok value and comfortable, meets our basic needs, but not if there is another party.
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dave steer wrote a review Aug 2021
10 contributions3 helpful votes
+1
2.0 of 5 bubbles
Stayed with my wife for our anniversary. Paid for an upgraded room (£97 a night )and was given a room in very poor state of repair. The wallpaper and paint was peeling off the walls. Large cracks in walls and dirty marks on wardrobe and walls as well as dampnpatches around windows. Unable to stand up in the show due to extremely low ceiling (I'm only 5' 7" ). Breakfast can only be described as a child's portion. Staff not interested in our issues or willing to offer any kind of resolution. Definitely never stay there again.
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Colvin2013 asked a question Jul 2020
Bury St. Edmunds, United Kingdom4 contributions
are you allowed a small dog
Answer from beattiec1
Leicester, United Kingdom21 contributions1 helpful vote
Yes they are pet friendly, if you look on there website it will tell you.
Rob S asked a question Jul 2019
Frinton-On-Sea, United Kingdom1 contribution
Does the bar have a tv in it?
Answer from michael186363
Reading, United Kingdom143 contributions52 helpful votes
Yes
Alfie1957_12 asked a question Jul 2018
York, United Kingdom29 contributions16 helpful votes
What time is breakfast served from pls? We need to be at ferry for 8.00am
Answer from paulshare
colchester20 contributions10 helpful votes
Hi I think it's 7am weekdays, maybe later at weekend Best to contact hotel to check before booking
Helen w asked a question Nov 2017
morden17 contributions8 helpful votes
What time is check in and check out please?
Answer from Tim M
London, United Kingdom423 contributions165 helpful votes
Check-in time starts at 2 PM Check-in time ends at 11 PM Minimum check-in age is 18 Check-out time is 11 AM
Sabrina P wrote a tip Mar 2024
2 contributions1 helpful vote
1.0 of 5 bubbles
"I would avoid going here for health reasons."
Read full review
Tee L wrote a tip Mar 2024
Halstead, United Kingdom111 contributions30 helpful votes
1.0 of 5 bubbles
"Don’t Waste your Money on staying here as its very poor"
Read full review
nigeldransfield wrote a tip Jan 2024
newmarket24 contributions63 helpful votes
1.0 of 5 bubbles
"Do not waste your money on this very poor hotel."
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Joe C wrote a tip Nov 2023
2 contributions1 helpful vote
1.0 of 5 bubbles
"Loud, cold, outdated, mouldy. Avoid. "
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Bentley Bear wrote a tip Nov 2023
Harpenden, United Kingdom447 contributions172 helpful votes
2.0 of 5 bubbles
"Breakfast gets busy so be prepared to wait."
Read full review
Not the right property for you?
There are more places to choose from in the Felixstowe area.
PRICE RANGE
£70 - £86 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
brook hotel felixstowe
LOCATION
United KingdomEnglandEast AngliaSuffolkFelixstowe
NUMBER OF ROOMS
25
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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BEST WESTERN BROOK HOTEL, FELIXSTOWE - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Best Western Brook Hotel, Felixstowe
Which popular attractions are close to Best Western Brook Hotel, Felixstowe?
Nearby attractions include Felixstowe Sea Front Gardens (0.1 miles), Palace Cinema (0.3 miles), and Felixstowe Pier (0.2 miles).
What are some of the property amenities at Best Western Brook Hotel, Felixstowe?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Best Western Brook Hotel, Felixstowe?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Best Western Brook Hotel, Felixstowe?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Brook Hotel, Felixstowe?
Conveniently located restaurants include Blue Naan, Anatolia Restaurant, and Ruby's Kitchen.
Is Best Western Brook Hotel, Felixstowe located near the city centre?
Yes, it is 0.2 miles away from the centre of Felixstowe.
Which languages are spoken by the staff at Best Western Brook Hotel, Felixstowe?
The staff speaks multiple languages, including English, Russian, Romanian, Czech, Lithuanian, and Estonian.
Are there any historical sites close to Best Western Brook Hotel, Felixstowe?
Many travellers enjoy visiting Beacon Hill Fort (2.9 miles), Felixstowe Pier (0.2 miles), and Radar Tower (2.9 miles).
Is Best Western Brook Hotel, Felixstowe accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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