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Stayed at this hotel for a one night spa break ... the package included afternoon tea, a treatment in the spa as well as dinner and breakfast the next morning. From start to end the service was amazing. All the staff were friendly and welcoming...More
A very nice hotel, friendly staff and we were well looked after.
My room was terrific a great bed very comfortable and I slept very well.
The room was very clean and spacious and had Sky Sports on the TV.
Bar area was nice with...More
Response from Adriana Santoro H, Manager at Crowne Plaza Resort Colchester Five LakesResponded 23 January 2018
Thank you for choosing Crowne Plaza Resort Colchester – Five Lakes for your recent visit.
We are pleased that overall you had an enjoyable visit enjoying your well appointed room with its amenities.
Hope to welcome you back in the future.
With kind regards
Having booked to go here over my partners 40th we were very much looking forward to a relaxing break however we were left disappointed. On arrival we were greeted at the door by a very nice man, shame the receptionist didn't share his mood. The...More
Thank A TripAdvisor Member
Response from Adriana Santoro H, Manager at Crowne Plaza Resort Colchester Five LakesResponded 3 days ago
Thank you for reviewing your visit, we regret that mostly you have written negatively about your experience.
Treatment times are mostly 20 minutes or 50 minutes in duration and will additionally include consultation, undressing and redressing and time to relax before treatments, I am sorry...More
We have been using this hotel since it opened approx 25 years ago. In the early days we belonged the dining club in the Camelot restraint and the quality in those days was excellent. The Hotel is a fantastic building with a excellent range of...More
Thank Peter B
Response from Adriana Santoro H, Manager at Crowne Plaza Resort Colchester Five LakesResponded 6 days ago
It is disappointing to read your review following your recent visit to our Brasserie restaurant,
I regret that you found your experience in the restaurant to be busy and disappointing as outlined.
We have many guests who have an enjoyable and tasty experiences.
Sat nav wouldn’t take postcode so rang reception for route.
Big impressive complex, quite dated but clean and tidy.
Receptionist fairly friendly. Didn’t inform me about parking in ‘village’ room. Room was a long walk from main hotel - spacious room with nice view over...More
Response from Adriana Santoro H, Manager at Crowne Plaza Resort Colchester Five LakesResponded 1 week ago
Thank you for visiting Crowne Plaza Resort Colchester – Five Lakes; we appreciate that you have taken the time to consider your recent visit and post on Trip Advisor.
Your feedback has been taken on board, and I regret that there were some negatives during...More
There's a lovely rspb reserve a couple of miles away, postcode CM9 8TP. It's on the Blackwater river/tidal marshes and is full of gulls, herons and egrets. Take your binoculars and you might get lucky and see a spoonbill.