We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Stayed here on business for a week.
Not easy to find as no signs on building, grumpy woman on reception.
Apartment was ok but sofa covered in stains, no guidelines for recycling, bath plug missing, lights not working or flickering.
Seems strange to have balconies...More
We stayed here for a gig at the BEC arena. It was a perfect location. Apartment was spotless and had everything we needed. The only reason I haven’t given it a five star rating is because the mattresses were horrendous. You could feel every spring!!...More
Thank Heather A
Response from Gordana M, Assistant General Manager at The Heart Apartments - MediaCityUKResponded 1 week ago
Dear Heather A,
Thank you for taking the time to publish your review following your stay with us.
It was great to read that you enjoyed our 'great location' in the Media City.
In regards to the comment about the mattresses, we are currently working...More
To be fair lets start with good stuff: fairly priced, smartly appointed, ample parking nearby. There’s a deli as well as some handy eateries. Location wise it has a lot going for it. And especially good for me, my dog is welcome.
Less good is...More
1 Thank VinnieVX7
Response from Gordana M, Assistant General Manager at The Heart Apartments - MediaCityUKResponded 3 weeks ago
Thank you very much for taking the time to submit a review following your stay at TheHeart Apartments.
It was very kind of you to give us a four out of five stars; we take on board all your comments with reference to...More
So there's 4 of us, 2 couples. The men decided to surprise us with a 3 night trip away for NYE and booked this apartment a while ago...it cost them nearly £700!!! And is at nowhere near the standard it should be for over £200...More
Response from Gordana M, Assistant General Manager at The Heart Apartments - MediaCityUKResponded 4 weeks ago
Thank you very much for taking the time to submit a review following your stay at TheHeart Apartments. Your feedback is extremely important for us to focus on the areas that we need to.
I am sorry to hear that your stay wasn't...More
Can’t fault the location. Spot on for an explore around Media City or tram trip to Manchester. Impressive surroundings.
But the apartments are tired and scruffy: The power assist door to the building was broken, the besieged receptionist at check-in seemed to be in constant...More
Response from Gordana M, Assistant General Manager at The Heart Apartments - MediaCityUKResponded 22 December 2017
Thanks for your review and I am glad you enjoyed our great location.
We took over the management of the apartments recently and we are reviewing all standards including the customer service as they do fall short in a couple of areas of...More