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Premier Inn Hemel Hempstead West Hotel

531 reviews
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Traveller (25)
Room & Suite (11)
Dining (6)
Overview
  • Excellent50%
  • Very good32%
  • Average12%
  • Poor4%
  • Terrible2%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Multilingual Staff
Wheelchair access
3.0 Star Hotel
All hotel details
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Reviews (531)Write a Review
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255
169
66
24
13
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All reviewsbourne endthere is no air conditioningthyme restaurantnight's sleepbusy roadovernight stopexcellent stayreception deskgood nights sleepcooked breakfastbudget hotelplenty of parkingcomfortable stayexcellent value for moneystayed one nightevening mealharry potter
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111 - 115 of 527 reviews
Reviewed 29 November 2016

First room was cold, not clean and smelt musty. The second room as slightly better . The bed like all the beds at Premier Inn was good, Bath was very slippy when having a shower and more hand rails needed. Communal areas dirty. This is...More

Review collected in partnership with premierinn.com
1  Thank jhasti_442496
Response from WhitbreadHotels, Premier Inn Team at Premier Inn Hemel Hempstead West HotelResponded 1 December 2016

Hi there I'm really sorry to hear your room wasn't up to our usual standard. I've passed this on to the Operations Manager and they'll work with Housekeeping team to improve the level of cleanliness in the room. The Maintenance team will also look into...More

Reviewed 28 November 2016

It's been a long time since I was made to feel so welcome at a hotel, from the check-in to the breakfast we were really well looked after - many thanks. The team at Hemel understand the concept of customer service.

Review collected in partnership with premierinn.com
Thank hans_skeat
Reviewed 22 November 2016

Brilliant staff, they made the stay very enjoyable and went the extra mile and genuinely seemed happy to be part of the team working there . The room was a bit hot. When I asked at breakfast if they had hot chocolate they said that...More

Review collected in partnership with premierinn.com
Thank iainmworrall
Reviewed 13 November 2016

We stayed for one night and would certainly use this hotel again. Room comfortable, good pillows and no noise. The ladies serving breakfast were superb, very efficient and the breakfast was good. Location is perfect for Berkhamsted and easy access back onto motorway, plenty of...More

Thank Moya C
Reviewed 22 October 2016 via mobile

Stayed for one night as we were attending a nearby event the following day. Excellent staff who were rushed off their feet as everybody in another large visiting group wanted food. They all managed perfectly - well done.

Thank Chris C
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About
Amenities
Top amenities
Restaurant
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Multilingual Staff
Things to do
Restaurant
Details
Price range
US$66 - US$124 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Hemel Hempstead
#2 Business Hotel in Hemel Hempstead
#4 Family Hotel in Hemel Hempstead
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$66 - US$124 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Hemel Hempstead
#2 Business Hotel in Hemel Hempstead
#4 Family Hotel in Hemel Hempstead
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (25)
Room & Suite (11)
Dining (6)
Questions & Answers
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Helen C
31 March 2017|
AnswerShow all 4 answers
Response from WhitbreadHotels | Property representative |
Hi Caroline, Thanks for your query. Breakfast at this hotel is Mon-Fri: 6:30am-10:30am and Sat, Sun & Bank Hol: 7:00am-11:00am. I hope this helps. Thanks, Keiran
0
Votes
dessi1
8 November 2016|
AnswerShow all 5 answers
Response from WhitbreadHotels | Property representative |
Hi there I can confirm there is a bar located within the restaurant. Kind regards Elaine
0
Votes
Anjuli S
8 February 2016|
AnswerShow all 7 answers
Response from Maurice B |
Like the others I don't think there is anything within walking distance except the attached pub.
1
Vote
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12
Room Tips
"Our room was on the first floor. Cannot recall room number. Check the bed before you accept the room!"
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"Make sure you have dinner early."
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"Ask for the top floor at the back"
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"Both sides of the hotel overlook roads but the double-glazed + third sliding window ensured quiet nights."
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