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Premier Inn Hemel Hempstead West Hotel

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Premier Inn Hemel Hempstead West Hotel
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458 Reviews from our TripAdvisor Community

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There are newer reviews for Premier Inn Hemel Hempstead West Hotel
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Showing 455: English reviews
Essex, United Kingdom
Reviewed 26 July 2015

Have stayed in lots of Premier Inns over the years; our budget hotel of choice (so much better than Travel Lodge, albeit, more expensive). Easy to park, only 62 bedrooms, hence the much smaller than normal adjacent restaurant. The room itself didn't look too bad (although by no means in the lastest PI refit), but the bathroom looked dated (plus...

Thank CityBoy50
Reviewed 24 July 2015 via mobile

My wife and I have just returned from a couple of days break in Hemel Hempstead and feel compelled to write to thank the staff at the Premier Inn HH West. Just prior to arriving, the hotel phoned as they realised that I had mistakenly booked twice via the online booking and to refund my mistake ! Upon arrival there...

Thank martinsmith73
Reviewed 24 July 2015

Clean and comfortable. Bit noisy. Quite a lot of parking. McDonald's next door. Reasonably easy to find. Staff polite and helpful. Good place to stay. Plenty of bedding and towels for us to use. Very good

Thank Claireian2015
Tavistock, United Kingdom
Reviewed 20 July 2015

Good comfortable stay friendly staff very comfortable bed and a super breakfast have stayed at this hotel 3 times super for London Legoland and stopover from the channel ports only drawback no air con but two fans supplied

Thank Jimpy77
Reviewed 11 July 2015 via mobile

After 5hr journey arrived checked in all seemed well. TV broken. Reported and only then told 2hrs till engineer comes. Ok to watch in bar area though. Asked for an iron 1hr later an iron!!! Then the electric tripped. No air con as that was broken!!! Upon return from concert still no electric. If it wasn't for Tom on reception...

Thank Jesusmonkey
WhitbreadHotels, Premier Inn Guest Relations at Premier Inn Hemel Hempstead West Hotel, responded to this review

Hi Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Please be assured that your feedback is very much appreciated as it enables us to improve standards....

Narberth, United Kingdom
Reviewed 7 July 2015

We have stayed here 3 times because it is close to RAF Halton to visit our sons while they were in training at the base. This has always been the best value for money hotel to stay in the area. It is clean, the rooms are comfy and more than adequate. Never used the sleep guarantee because it's quiet and...

Thank HuggyE9
Reviewed 5 July 2015 via mobile

The room was clean and layout as would expect from any other premier inn. The location by the road means that you can hear the traffic during the night . Coupled with the heat I have not had a great sleep for the last 2 nights . That is not the hotels fault ! They did place 2 fans in...

Thank Charliemad
Reviewed 28 June 2015 via mobile

Having been advised that our table for breakfast was reserved 6 weeks earlier. Staff then said on the day, "we haven't got any reservations as we wouldn't have written anything down" - professional! Staff (one waitress in total) were unhelpful throughout - treating us like social pariahs, not wanting our family party of 12, when the hotel are supposed to...

3Thank El_Stevo1
Tee W, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this review

Dear Guest, Thank you very much for taking time to review us, I am very sorry to hear that you did not enjoy your stay with us. I would like to personally speak to you regarding the matters mentioned previously. Can you please inbox me your contact details and I will contact you back straight away.

London, United Kingdom
Reviewed 19 June 2015

First time i stayed at this hotel , enjoyed my stay over the course of 3 days i felt very welcomed as soon as i walked into reception ( young lady think her name was lilly) i booked a table for 2 nights and breakfast both where great which i got on a discounted rate belive it is called the...

1Thank 106suki
Newport-on-Tay, United Kingdom
Reviewed 17 June 2015

A very comfortable hotel with excellent staff and food. Staff are very friendly, welcoming and professional & efficient in their duties. Well done to everyone and I will certainly recommend this hotel to my family & friends and will stay there again myself if in the area.

Thank bcrichton

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  • Free Parking
  • Free High Speed Internet ( WiFi )
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Questions & Answers

Here's what travellers have asked, with answers from Premier Inn Hemel Hempstead West Hotel staff and other travellers.
6 questions
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Questions? Get answers from Premier Inn Hemel Hempstead West Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the top floor at the back”
Snuffles12345, 19 Apr 2017 | Read review
“Both sides of the hotel overlook roads but the double-glazed + third sliding window ensured quiet nights.”
pwayne224, 10 Apr 2017 | Read review
“Ask for a room at the back if you prefer a little less traffic nose.”
L2550DKchrisp, 5 Apr 2017 | Read review
“We were in Room 10 and all along that side i would imagine were as quiet as ours?”
markh593, 5 Apr 2017 | Read review
“Maybe try a room above ground floor so that you can open the windows if it's hot”
SWest2016, 22 Sep 2016 | Read review
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