Railway Hotel
Preston Street, Faversham ME13 8PE England
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Dining (6)
About
#20 of 24 hotels in Faversham
Location
Cleanliness
Service
Value
The Railway Hotel is a classic spacious Victorian hotel with seven en-suite bedrooms. Each room is comfortably appointed with ample tea/coffee making facilities, free unlimited wireless broadband and large car park.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Wifi
Bar / lounge
Restaurant
Breakfast available
Non-smoking hotel
Room features
Flatscreen TV
Bath / shower
Complimentary toiletries
Room types
Non-smoking rooms
Good to know
Languages Spoken
English
Location
85Good for walkers
Grade: 85 out of 100
32Restaurantswithin 0.3 miles
49Attractionswithin 0.3 miles
Preston Street, Faversham ME13 8PE England
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160Reviews2Q+A27Room tips
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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I've rarely met with such rude arrogance. I merely wanted to have a drink. The bar was far from crowded and I waited (in plain view just in front of the main entrance) patiently to be served. The woman who should have attended to me retired to chat with her colleagues at the back. I could have pursued her down the bar and made a fuss about being deliberately ignored like this, but realising this was deplorable provocative rudeness and not worth wasting more time on, I walked out.
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Date of stay: November 2023Trip type: Travelled solo
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The old place is under NEW MANAGEMENT thank the Lord. It had become a bit desperate under the previous incumbent. The place has been cleaned up, the bar staff are efficient and friendly. The Ale is well kept , the brass work is sparkling. There is a new Dart board on its way . The Loos are kept clean! We shall return.
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Date of stay: August 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
UNDER NEW MANAGEMENT (MID August 2023), IGNORE OLDER REVIEWS. Came in with a few friends for a drink and made to feel very welcome. Bar staff friendly and chatty and beer very good, toilets clean. Stayed for more pints than intending to.
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Date of stay: August 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Myself and partner stayed for two nights here in June. It is was beyond a joke, the first morning there were no staff anywhere in the building to serve us breakfast (which was included in our booking) and on both nights there was no hot running water. (Bare this in mind because they were serving breakfast the next day - not sure how the staff were washing there hands)👎. On top of that, the shower in our room was literally duct tapped to the wall, the kettle was disgusting inside (amongst many other things). On the final day when we went to check out the member of staff on site happened to be in the middle of a domestic argument which involved a lot of shouting/swearing etc by clearly a disgruntled parter. I have been seeking a refund for over a month now despite being told at checkout that a full refund would be sent back (via booking.com). I have rang the hotel 20+ times, emailed, asked booking.com for help (they cant do anything as they are channel partners) and ive even asked the pub owners (Shepherd Neame) but they also cannot get in touch with the person who leases the hotel. SAVE YOURSELF AND GO TO PREMIER INN…
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
How disappointing to stay at the Railway Inn Hotel over Christmas and receive zero customer service. I was told that we would not receive any breakfast because the chef had gone to South Africa. We were told we would get a refund and that hasn't happened.
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Date of stay: December 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We stayed here last year when attending a local music festival and the service was great - staff very accommodating and had a great time. We re-booked for this year directly with the hotel and reconfirmed by e-mail in May (various mails exchanged). Due to rail strikes we booked an extra day earlier this year. When we mentioned the original booking we were told that the manager had no knowledge of it (though we knew the managers name from the May mail conversations). We were forced to spend one night only and find accommodation for 11 people at short notice with no help from the management. It was obvious from the state of the hotel rooms and breakfast that there had been a change of management - couldn't have been more different from our previous stay. Very poor response to our requests, no apologies and frankly couldn't seem to care less about service - we dodged a bullet in not staying extra nights. We have used this hotel for last 3-4 years but never again - unfortunately Faversham pubs and taxis also lost out on our trade due our relocation. We will back in Faversham next year but not in this shambolic hotel!…
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Date of stay: August 2022Trip type: Travelled with friends
Room Tip: Book early at alternative Faversham hotels.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Stayed here last night, rooms are pretty basic but very dusty, bathroom hygiene was ok though. Biggest issue was the lack of breakfast. Advertised as bed and breakfast, and that’s what we paid for. Went down to restaurant at 8.30 this morning and nobody is present, no food laid out, no cooking smells from kitchen, nothing but cups half empty cups from previous day and some out of date bread. I can’t believe that in this day and age owners/ management could care so little about customer service. Would not recommend
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip: Have read previous reviews and it seems getting the breakfast you paid for here is an ongoing issue
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Had a room booked for 3 months only to receive an email 3 days before we were due to stay telling us our booking had been cancelled with some lame excuse that booking.com had overbooked them. I highly recommend you avoid an establishment who is happy to treat their customers with such contempt. Utterly disgraceful.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
+1
Following the excellent reviews on Booking .com I booked a room here. On arrival they had no record of my booking and coulkd only offer me a single room. The hot tap in the sink had been left running for weeks. The toilet didn't flush, Shower door wouldn't close, The shower hot water tap didn't work. The carpet was filthy and debris under the bed. Apart from that the sheets and towels were clean
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Date of stay: June 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We booked this hotel just for the night to save driving home after a party . It is in a good part of the town, it’s very basic and could do with a tidy up to be honest . The price was good so bearing that in mind was worth the stay. Our room was above the bar area and downstairs a group was playing but the stopped at a certain time . I expect in the old days it was a haven to stay in.the lads doing the breakfast worked hard to give the ten visitors are cooked breakfast .
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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ALSO KNOWN AS
railway hotel faversham
LOCATION
United KingdomEnglandKentFaversham
NUMBER OF ROOMS
7
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Claim Your ListingRAILWAY HOTEL - Updated 2023 Reviews (Faversham)
Frequently Asked Questions about Railway Hotel
Which popular attractions are close to Railway Hotel?
Nearby attractions include Clever Dilemma (0.08 miles), The Royal Cinema (0.2 miles), and Fleur de Lis Museum and Heritage Centre (0.2 miles).
What are some of the property amenities at Railway Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Railway Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Railway Hotel?
Conveniently located restaurants include Faversham Kebab House Restaurant, The Sun Inn Restaurant, and The Bear Inn.
Is Railway Hotel located near the city centre?
Yes, it is 0.2 miles away from the centre of Faversham.
Are there any historical sites close to Railway Hotel?
Many travellers enjoy visiting Belmont House and Gardens (3.3 miles), Provender House (2.7 miles), and Maison Dieu (0.7 miles).