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Holiday Inn Express Burnley

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Holiday Inn Express Burnley
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460 Reviews from our TripAdvisor Community

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Showing 451: English reviews
Darlington, United Kingdom
Reviewed 1 week ago

Stayed for one night as going to friends birthday party locally. Booked online, very easy to do. Simple check in, room on the small side but had everything we needed. Beds comfy, bathroom clean and tidy. Reception staff told us how to book taxi, then rang them when they noticed we had been waiting a while. Breakfast fab with plenty...

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Helpful?
Thank lizziek66
GSM1_Burnley, Guest Relations Manager at Holiday Inn Express Burnley, responded to this review

Good Evening lizziek66, Thank you for the great review, I’m pleased we were able to make your stay with us so enjoyable and that the staff were friendly and helpful, I do hope we can welcome you back to the Holiday Inn Express Burnley again very soon. Kind regards, Louise Guest Services Manager

Reviewed 1 week ago via mobile

I booked the holiday in as part of a spa package deal with the Woodlands Spa. Beds were extremely comfortable. The only issue really was the amount of tea bags and the heating wasn't working. But good enough when I phoned reception they dealt with it immediately and brought us up extra heaters. The breakfast had a good selection too....

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Helpful?
Thank Charlotte S
GSM1_Burnley, Guest Relations Manager at Holiday Inn Express Burnley, responded to this review

Good Evening Charlotte S, Thanks for the positive comments, I’m happy we were able to make your stay with us so enjoyable. I do hope we can welcome you back to the Holiday Inn Express Burnley again very soon. Kind regards, Louise Guests Services Manager

Sheffield, United Kingdom
Reviewed 2 weeks ago via mobile

Seems to be a one size fits all with these express hotels and this one was the same. In recent years they have upped their game to compete with other budget chains, which is good. High speed WiFi seems standard now which is useful for business trips. This one is next to a canal which made for a nice walk....

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Helpful?
1Thank Craig S
GSM1_Burnley, Guest Relations Manager at Holiday Inn Express Burnley, responded to this review

Good Evening Craig S Thank you for taking the time to leave feedback for the Holiday inn Express Burnley, I do hope we can welcome you back to the Holiday Inn Express Burnley again very soon. Kind regards, Louise Guest Services Manager

London, United Kingdom
Reviewed 3 weeks ago via mobile

We are staying at this hotel with family and we're just woken up at 3am with the fire alarm. The whole hotel ran out to find out it was a false alarm which was casually told to everyone by NATHAN [---] the duty manager with a grin on his face. Nathan was not out side the building when all the...

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Helpful?
Thank Faisalsharif
GSM1_Burnley, Guest Relations Manager at Holiday Inn Express Burnley, responded to this review

Good Evening, Thank you for taking the time to leave feedback for hotel. Someone from the hotel has been in contact with you and I do hope that we have been able to resolve the above matter, Kind Regards Louise Guest Services Manager

Reviewed 3 weeks ago via mobile

Short notice booking for a business mtg. Arrived approaching 11:00pm, pleasant receptionist, made me feel welcome. Car parking was plentiful. Bar open till 11:00 (so just in time for a quick pint). Food available although I did not partake. Although room was modern, you do not expect to lift the lid of the toilet and see (shown on picture), not...

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Helpful?
Thank GFwarrior
Lee H, Manager at Holiday Inn Express Burnley, responded to this review

Good Evening, Thank you so much for your review of our hotel. I am sorry to hear you encountered a cleanliness issue during your stay, I would like to discuss your comments in some more detail so if you could send an email to me directly at leeh@hiexburnley.com. Once again thank you for your feedback and i look forward to...

Reviewed 4 January 2017

Nice hotel, good location for motorway access. The room was clean and the bed was comfortable. The staff were friendly, helpful and professional, even on Christmas Day. The breakfast had a good range and quality. I would definitely recommend.

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Thank Richard B
Javea, Spain
Reviewed 31 December 2016

Ideally located, comfortable and clean. Fantastic value for money, and the staff are very good. The breakfast buffet included, makes the morning a good start. There is a selection of hot and cold and you can help yourself as many times as you like.

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Helpful?
Thank Fitzy47
Lee H, Manager at Holiday Inn Express Burnley, responded to this review

Good Afternoon Fitzy47 Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us especially our Express Start breakfast. Thank you for your continued loyalty to the hotel and we look forward to seeing you the next time you are in Burnley

Arboleas
Reviewed 30 December 2016

Not sure what has happened to this hotel. We arrived and the room was freezing. It had an air con/guest unit above the four which wasn't functioning properly. We waiting about 10 minutes for the unit to kick in with warm air but it didn't happen. We called reception and the manager came to the room and explained it was...

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Helpful?
1Thank styrene45
Lee H, Manager at Holiday Inn Express Burnley, responded to this review

Good Evening, Thank you so much for your review of our hotel. I am sorry to hear you encountered Air conditioning problem during your stay along with a negative experience during the breakfast service. I would like to discuss your comments in some more detail so if you could send an email to me directly at leeh@hiexburnley.com. Once again thank...

Reviewed 28 December 2016 via mobile

We often stay here as a family when visiting grandparents as a reasonably priced place that's close by. We have only ever had positive experiences, the staff do whatever they can to help you even if you check in quite late at night, and on our most recent stay we all separately noticed that the beds were extremely comfortable. The...

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Helpful?
Thank Beth L
GSM1_Burnley, Guest Relations Manager at Holiday Inn Express Burnley, responded to this review

Good Afternoon Beth, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Thank you for your continued loyalty to the hotel and we look forward to seeing you the next time you are in Burnley,...

Newcastle upon Tyne, United Kingdom
Reviewed 18 December 2016

We have stayed at this hotel many times and it's always been OK in the past, however we stayed there last night and things have obviously changed for the worse. We arranged a late arrival and arrived around 10.40pm Me, My wife and our 11 year son. we were greeted by the receptionist (Who turned to be a manager) who...

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Helpful?
2Thank stuolimax
IHGService, Guest Relations Manager at Holiday Inn Express Burnley, responded to this review

Hi stuolimax, Thank you for choosing us and sharing what happened during your visit. It concerns me to read that you had an unpleasant experience because of how some of our in house staff attended to your concerns. I am confident that our hotel owners and management did not intend to leave you such an impression. Rest assured that I...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
The Holiday Inn Express Burnley M65 J10 has 102 self contained modern bedrooms which all come equipped with direct dial phones, high speed internet access , 26' LCD TVs, Freeview, satellite TV, tea & coffee facilities, air conditioning and power showers. The Holiday Inn Express Burnley has 4 up to date dedicated meeting rooms equipped with high-speed Internet access, tea & coffee facilities, LCD screens with direct data connection, natural daylight and air conditioning. At the Holiday Inn Express Burnley a complimentary Continental breakfast is included for all guests, a limited evening menu is available. Burnley s countryside is a living mosaic of woods, farmland and waterways with over four hundred kilometers of cycleways, bridleways and footpaths leading from the South Pennine Moors to the Calder and Ribble Valleys in the shadow of Pendle Hill.Please note: this is a non smoking hotel. ... more   less 

Additional Information about Holiday Inn Express Burnley

Address: 55 Pendle Way | just off the M65 J10, Burnley BB12 0TJ, England
Region: United Kingdom > England > Lancashire > Burnley
Price Range: £51 - £84 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Burnley 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Holiday Inn Express Burnley Hotel Burnley
Holiday Inn Express Burnley Lancashire
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Burnley staff and other travellers.
5 questions
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Glasgow, United Kingdom
over a year ago

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Questions? Get answers from Holiday Inn Express Burnley staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Easy access to M65 and Burnley area.”
 of 5 bubbles lizziek66, 12 Feb 2017 | Read review
“Take your wooly sox and a hit water bottle if staying in the winter!”
 of 5 bubbles styrene45, 30 Dec 2016 | Read review
“If you stay ask for a car park side room”
 of 5 bubbles craigm66, 14 Dec 2016 | Read review
“Avoid 3rd floor - unless you want to wake up with a pond in your room!”
 of 5 bubbles jasonmann2011, 14 Nov 2016 | Read review
“Rooms on the opposite side to the motorway.”
 of 5 bubbles MichaelF233, 28 Oct 2016 | Read review
5 of 5