I never write reviews however we attended for an afternoon tea on Tuesday the 3rd May and I needed to write this to say how amazing it was! The food and setting was fabulous, a great amount for afternoon tea and the waitress who served us was so polite and lovely, a credit to the venue! Thank you! We will be visiting again very soon and have recommended to everyone!
Stayed at this hotel recently on a business trip to the north west and the whole stay was fabulous. Myself and my colleague both stayed in standard rooms which were small but spotlessly clean and well decorated with lovely comfy beds. In check in the reception staff were really Pleasant and helpful making the process quick and easy. On the evening we dined in the restaurant And the food was amazing, the presentation, the variety on the menu and the attentiveness of the serving staff was out of this world. It was lovely after dinner to relax in the bar area in front of the wood burner with a drink or two. The bar staff were really pleasant and the prices reasonable. Breakfast the next day was freshly cooked and arrived promptly and the waitress was lovely. The grounds look beautiful although we didn’t have time to explore them but this hotel is made so special by the wonderful staff team who seem the go the extra mile to make guests feel welcome and enjoy their stay. I would love to visit this hotel again in the future…
We were lucky enough to be here for a wedding – we stayed extra nights either side of the event. And we were glad we did. The food here is seriously good. The dishes at the wedding were phenomenal. The evening meal we had the following night was equally spectacular. And the breakfasts were brilliant too. All the staff we came across were friendly and helpful – the waiters and waitresses in the restaurant and the people behind the bar were all cheerful and super-efficient. And nothing was too much trouble for the people on Reception – they even gave us useful tips on a walk we took from the hotel up to the Darwen Tower. The Housekeeping ladies were brilliant too – very speedy and really accommodating. Highly recommended.
I dined at Astley Bank at lunchtime today (Monday) accompanied by my partner and my two sisters. I would like to thank all the staff there for a very enjoyable experience with lovely food and excellent service. We look forward to returning in the near future.
This review is about accomodation and the owner/director. We had a problem with the room being cold and we were provided with a tiny heater so we let reception know after 2 hours that it was still too cold. My wife sat with her coat on all afternoon. We were then offered other rooms. One had a big portable heater in it so I asked that that be moved onto our room and even offered to move it myself. We did not want to mess up another room just for a one night stay Problem solved but my wife asked to speak to the manager to make him aware of the situation. We were taken to a meeting room (the breakfast room) and he came and sat with us He opened the meeting by saying that we were not happy and complained too much so he wanted us to leave because the staff could not do anymore for us I could not believe my ears this man is the most obnoxious person I have ever met. It was 8,15pm and we had just ordered dinner. We left the hotel and I say again this man's customer service and attitude is atrocious. Beware when booking events here if you have a problem it will be treated with contempt…
Beautiful Hotel with amazing restaurant. Staff are all excellent and very friendly. Faye our waitress was brilliant. The food in the restaurant was gorgeous and all at a very good price. Breakfast was also very good. We will definitely be returning the gardens are stunning and the hotel is beautiful.
Great hotel, we booked last minute and were lucky to get a room and a table for dinner. The food was excellent. This is a very welcoming hotel, the staff are superb, a big shout out to Sue who goes out of her way to make everything perfect, all the staff were brill, very friendly, always smiling, top marks all round.
My sons wedding held here on 28th Jan 22. It was fantastic. Fabulous room. Food was hot and tasty, beautiful grounds. . However. THE STAFF WERE AMAZING. . Nothing was too much trouble. Always smiling and friendly. . I can't speak highly enough. I would recommend this venue Brilliant
Lovely building - nicely decorated. Room was clean and spacious. Helpful staff. Only concern was the lack of people wearing masks under the current situation. Plenty of choice at breakfast - would recommend
We stayed for a few nights for a trip up North to visit friends for Christmas. The grounds are stunning and looked even more magical with festive decorations. Our room was really lovely, with great views and a superb en suite. We had a few plumbing issues which amazingly they managed to sort on Christmas Day; the housekeeping staff here are a real asset, hope this praise is passed on! They slip into your room with stealth like elves and make the place spick and span and no request is too much trouble. Breakfast room is very pleasant and clean , our breakfasts were so enjoyable. The hotel is very attractive and normal, staff are very sweet and kind and we would definitely stay again.