I stayed at The Lighthouse after a day at Longleat Safari with my mom & son. This hotel is stunning, the rooms are beautiful and the grounds are so picturesque. We also had breakfast in the morning it was delicious and such variety too. Staff were very pleasant and helpful. I’d definitely recommend this hotel to any one and if I was to travel this way again this is the 1st place I’d check for availability.
We booked three rooms for a one night stay for a local family wedding. Two rooms were very well appointed, comfortable rooms, but the third was a huge disappointment. This was room 7, which is extremely basic, and frankly reminiscent of a youth hostel. Although it was clean, and the bed was comfortable, these were the only plus points, as it was very tired, small, and gloomy. We paid £150 for one night for that room, so we were very disappointed. Breakfast was OK but no more, and we had to nominate a half hour time on check in to have our breakfast which is inflexible. The breakfast was small and only average. The bacon bap had only one small rasher of bacon in it. In summary, although the staff were pleasant, and helpful, for the money, there are far better alternatives in the area.…
We were a party of 5 adults and two very young children (1 and 2 years); the accommodation was lovely; probably beaten only by the surroundings. The children were kept occupied by the small park area and green space. We also took up the suggestion of having our takeout meal from TOOL & GAUGE Cafe - which was great and a real highlight of the break - sitting in the sun to eat it. Great location if you are visiting Longleat, enjoy a bit of a swim in the morning and/or love to sit back and enjoy a wonderful view. I am a wheelchair user; my personal experience was mixed but I had understood that before I went which is credit to the owners 'The Lighthouse is registered for part time wheel chair users because of the lack of easy level access to all our facilities. Sure we can work out a way that suits you though' So letting me know but then offering me help - this sought of honesty is valued. If you are a wheelchair user I hope this helps; I use a manual slim wheelchair; bedroom was good and easy to navigate; bathroom of a good size for turning; good shower space with what felt like a safe/wide fixed shower chair; grab rails around the toilet. Parking can be arranged right behind the accessible room (with rear entrance then to the bedroom). Internally the venue is hard to navigate and I think this is why the access is not fully suited to all wheelchair users - there are a few steps) BUT you can alternatively go outside the building and access the dining area through the rear double doors, but again you have two external steps, I think the Lighthouse would be able to support wheelchair users if they created two sympathetically designed ramps in order to access the dining room from the rear (the cafe next door has achieved this, by doing so they would hugely benefit from not just wheelchair users but their friends and family in feeling they could book with ease. It would also help support the great work the Lighthouse has already done in making the bedroom/bathroom accessible. If they had the ramps in place I would definitely come back along with my extended family - beautiful place, very warm welcome and fab views.…
We spent 2 nights and 3 days the room and facilities were immaculate, the staff were very friendly and professional. Our son and nephew loved the grounds which they got to play football on to their hearts content. The food was very fresh and delicious to quote our son the bacon melted in your mouth and our nephew the toast was like a delicious bagel dough (whatever that means 😂) the price for the location and facilities was extremely reasonable and we will most certainly be returning as a family and with our dog next time. The cafe within the grounds was fantastic, lots of hot and cold drinks and food to choose from including all homemade cakes and pastries. The local restaurants and pubs which were a very short drive 10 minutes if that were all fantastic and very family friendly…
We have enjoyed a relaxing stay at The Lighthouse. Great location to visit Longleat. Room was very comfortable, with a view overlooking the garden. We stayed in the family suite, which comes with two bathrooms, which was great as we were two families. The grounds are beautiful and the children loved the outdoor play area. We didn't get to use the pool as the designated times didn't suit our plans , but will look forward to using it on our next visit. Breakfast was on a pre order basis, not my ideal, but it delicious and plentiful. The children loved the pancake maker. We will definately recommend The Lighthouse
We always receive a warm welcome when we stay here. The room was very spacious, well equipped and clean. Lovely grounds and a peaceful stay. It is ideally located for Longleat Safari Park. We will definitely be visiting again.
We had a 3 night stay in this very peaceful place. Perfectly clean. Spacious room and bathroom. Very comfortable super king bed and a separate couch. Set in lovely grounds with lovely walks from the door. Very nice little on site cafe. Breakfast is simple but adequate (we had the buffet - they do a full English on request) Highly recommended
My partner, my two year old son and I spent a wonderful night at the lighthouse while on a visit to Frome in Somerset. Our room was extremely comfortable and very clean. The staff were friendly and helpful. We had a great breakfast including pancakes which my infant son gobbled down, while I had an cooked breakfast with scrambled eggs that were freshly made served immediately to the table; a rarity these day in most hotels. The hotel itself is situated in stunning parkland and has an indoor heated swimming pool on site. I imagine the Lighthouse gets very booked in the summer but I cannot recommend this establishment enough. My thanks to all for a very relaxing stay.
Oh dear, oh dear. I chose the Lighthouse for an overnight stay for my 98-year-old mother and myself, beguiled by the promises of 'a warm, welcoming quality service for all who choose to visit this beautiful 17th Century Guest House' and 'Accommodation and facilities suitable for older or less agile guests and part time wheelchair users' The lead up was fine. This is a quote from my email 'Would you be able to accommodate us in a ground floor room with twin beds (or one double and one single bed) as we will need to stay in the same room?' I was assured this could be provided. It was even pointed out that there were 3 steps up to the dining area, in case that prohibited our booking. My mum decided she could manage those if there was a handrail. To be fair, the weather was inauspicious, which didn't help. I was asked to specify our arrival time, which I did, updating the estimate when it looked as though we would be earlier than the stated time. On arrival, a notice in reception gave a mobile number to call, which I did. It rang and rang and eventually was answered with a response 'we'll be with you in a few minutes'. My mother has limited mobility, so I had left her in the car while I sorted everything. 8 minutes later, the manager appeared. He immediately told me that they're not a hotel, so they don't have to have someone on reception. An 'I'm sorry to keep you' or 'how was your journey?' would have gone down better! The next thing was an explanation that he couldn't take my payment (this seemed like the most important thing) because the internet was down, closely followed by a request to order breakfast. I asked if I could get my Mum settled in the room first. The response was a pause which prompted me to say 'everything seems like a problem'. I was assured it wasn't and he took me to the room, stating that he'd made sure it was the closest to the outside door to minimise walking. Credit for that. However, I was shown a double bed in a pretty small room. I pointed out that I'd asked for a twin. He seemed doubtful. I said that I was not going to share a bed with my mother. He offered 2 separate rooms; unfortunately this wasn't a solution (which I'd made clear at the outset) since there is a risk of my mother falling. The alternative was to turn the double into a twin room. I was doubtful, because of the size of the room, but I couldn't see another option. The bed was a standard high divan; not the low bed I'd asked for, and I was not sure my mother would be able to get in and out of it. I was told it would take 20-30 minutes to change to a twin room. 'Is there somewhere I can wait?' I asked. I was shown an appropriate room across the outside courtyard. I checked the loo situation. The nearest was across the courtyard again, adjacent to reception. I got my Mum out of the car to use it. She couldn't lock it because the mechanism was too stiff for someone of her frailty. I waited outside. Back in the car then, with Mum, drive across the courtyard to the lounge we'd been shown. I live not far away, but had booked the accommodation because I have no downstairs facilities in my house. My mum said she was disgusted with the customer service, and when I asked if she thought she could manage my stairs after all, she jumped at the chance. We decided to leave. At that moment, there was a power cut (Of course I don't hold the management responsible for that!) We left. Simon promised not to charge a cancellation fee, which he confirmed in writing the next day. So sorry to have to write so critically, but really I think you need to sort out your communication and take a course in empathy for those travelling with elderly relatives...…
A great base to explore the surrounding villages/attractions. At check-in we were asked what we'd like for breakfast, but not told about the insanely amazing pancake machine! So children that had ordered a full English didn't eat it all because they'd loaded up with delicious pancakes! The bed and bedding was perfect and I had a good, peaceful nights sleep. The accommodation was clean, warm, had a really good shower and I will definitely be back. Breakfast was lovely. The play area for children would be ideal for my son. The lake and grounds were enjoyable to walk around. All in all a good place. The pancake machine alone would make me go back. Only recommendation is for toiletries to be in refillable dispensers on the walls rather than in plastic bottles.
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