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Drayton Manor Hotel

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Drayton Manor Hotel
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1,473 Reviews from our TripAdvisor Community

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Showing 1,463: English reviews
Reviewed 3 days ago NEWvia mobile

I booked a triple room for myself, my 3 year old and my mum as we were visiting the park the following day. The staff were lovely and the entrance to the hotel was very inviting - lots of Christmas lights and Thomas models dotted around the place. We were genuinely surprised at how lovely the room was, we had...

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Helpful?
Thank Caroline E
Shropshire, United Kingdom
Reviewed 1 week ago

We stayed at the hotel in October 2016 for the fireworks event in a thomas themed room and due to a list of problems we wanted to give Drayton manor chance to rectify the issues before writing out review. The response left a lot to be desired. I'll be as brief as possible as there were so many problems I...

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Helpful?
Thank -dobbylovessocks-
Philip B, Manager at Drayton Manor Hotel, responded to this review

Thank you for your review. We are sincerely sorry that you were disappointed with your recent stay at the hotel and visit to the theme park. It is not our intention for any of our guests to leave feeling underwhelmed or short changed by their experience. The team here will always try to investigate and resolve all complaints when brought...

Stafford, United Kingdom
Reviewed 1 week ago

We stayed here on the evening after going into the park during the day. Our son is dairy intolerant and I can honestly say this is one of the top restaurants that we have ever been to that cater for needs. Their attitude was positive and very forthcoming. Kate dealt with us during evening meal and the next morning at...

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Helpful?
1Thank NathanT2011
Philip B, Manager at Drayton Manor Hotel, responded to this review

Thank you for your review, We're really pleased that you enjoyed your recent stay at Drayton Manor Hotel and thank you for sharing your kind words on the site. It's great when we receive positive feedback and I will certainly share this with the team. Allergies are something that we do take very seriously and we worked hard to put...

Salem, Oregon
Reviewed 1 week ago

The Service was stellar. The restaurant in particular was wonderful and the breakfast was the best we had the whole trip. The restaurant manager was always going out of his way to make sure we were happy. The front desk took a phone message for us that was through and complete. The room was fine but the cleaning agent or...

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Helpful?
Thank kittyhead9
Philip B, Manager at Drayton Manor Hotel, responded to this review

Thank you for your review and recommendation. It's great to hear that you enjoyed your recent stay. I'm sorry about the issue regarding the smell of cleaning agent in your room, this is the first time this has been reported to us so your comments will certainly be shared with the housekeeping department. Thank you for bringing that to our...

Reviewed 1 week ago

My main objective to staying at drayton manor was for the Thomas breakfast. My son loves Thomas the tank engine and this made his birthday really special. When I originally booked to stay at drayton manor, I was told that you booked for the breakfast on the day of arrival by someone called Kelly. When I arrived at Drayton manor...

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Helpful?
Thank Rachel P
Philip B, Manager at Drayton Manor Hotel, responded to this review

Thank you for your review. We are pleased that you enjoyed your recent stay with us and we'd like to apologise for the conflicting information that you were given regarding booking character breakfast. We do normally advise guests to book character breakfast in advance to guarantee your place. We are however sometimes restricted by the space we have available for...

Southern Wales, United Kingdom
Reviewed 1 week ago

Loved the thomas land great for kids but disappointment was our room the sofa bed was broke and had metal bar sticking out which could have hurt our children and the and we had no quilts for the sofa bed either and the mattress on the bed was stained with what i could only imagine was urine. I complained to...

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Helpful?
Thank jwcullen
Philip B, Manager at Drayton Manor Hotel, responded to this review

Thank you for your review, We are sincerely sorry for the issues you encountered with your room, please be assured that your feedback has been taken seriously and measures have been taken to investigate and rectify the issues you've highlighted. Our mattresses are checked on a daily basis and when stains are reported, we clean them immediately. During the cleaning...

Grimsby, United Kingdom
Reviewed 1 week ago via mobile

Hotel rooms and staff good. Breakfast plenty if choice. Serves til 10 am so nice to not rush. Lounge bar area spacious. Only one fault pre drilled body wash holder is shower end of the bath so if u are in the bath u have to make sure u prepare in advance to get the body wash or you will...

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Helpful?
Thank Corinne B
Philip B, Manager at Drayton Manor Hotel, responded to this review

Thank you for sharing your review on the site. We're really pleased that you enjoyed your recent stay with us and the team here at Drayton will be delighted to know that your family enjoyed the hotel and service provided. We really value your kind comments and look forward to welcoming you and the family back in the near future.

Brentwood, United Kingdom
Reviewed 2 weeks ago via mobile

We went for my sons 3rd birthday and to be honest it couldn't have been more perfect . The staff make you feel very welcome , Thomas land is walkable from the hotel and there is a good choice of restaurants on the grounds. We stayed in a Thomas themed room and it was big enough for the 4 of...

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1Thank Leroylestrange
Philip B, Manager at Drayton Manor Hotel, responded to this review

Thank you for your review, It's great to read that you enjoyed your recent stay and that the kids loved the Thomas Themed room. We certainly hope to see you again soon for your return stay with us.

Manchester, United Kingdom
Reviewed 2 weeks ago via mobile

We have just returned from a night in this hotel (family of 4) and have to stay it is a lovely hotel. Very clean and spacious, staff were extremely friendly and took time to speak to both our children at check in and at breakfast. The room was spacious and had everything needed, the hotel even provides extras in case...

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Helpful?
Thank Stacey M
Philip B, Manager at Drayton Manor Hotel, responded to this review

Thank you for your review and recommendation. It's great to hear that you enjoyed your recent stay and wish to return again in future. Your positive comments will be shared with the team and we look forward to welcoming you back to stay again very soon.

Reviewed 3 weeks ago via mobile

Stayed for 2 nights in the Drayton manor hotel. The hotel is really nice and clean. Our son loved it. 2 mins to them park which was great. We lived out visit to Santa. Also loved the shows on during the day. My favourite was the polar express 4d ride. There was entertainment on for kids in the evening in...

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Helpful?
Thank Beany25
Philip B, Manager at Drayton Manor Hotel, responded to this review

Thank you for your review, We're really pleased that you enjoyed your recent stay at the hotel. We're really sorry about the size of the room allocated to the children's entertainment and do have plans in place for an extension next year that will help to improve the entertainment that we are able to offer but thank you for bringing...

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Amenities

Highlights
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Drayton Manor Hotel is set in a unique location amongst 280 acres of lakes and parkland that was once the home of Sir Robert Peel. It is also a moment away from Drayton Manor Park, home of Thomas Land and Drayton Manor Zoo. Every bit of the luxurious Drayton Manor Hotel caters to the modern family and business traveller. Our facilities include: 150 well appointed contemporary guest rooms including 11 Thomas & Friends themed bedrooms Wireless Internet Access & Air conditioning Parklands Restaurant, Bar & Brasserie, Carousel Bar with outdoor lounge area, Parkview conference and banqueting suite, Free car parking, Packages available including Drayton Manor tickets. ... more   less 

Additional Information about Drayton Manor Hotel

Address: Drayton Manor Park, Tamworth B78 3TW, England
Region: United Kingdom > England > Staffordshire > Tamworth
Price Range: £54 - £145 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Drayton Manor Hotel 4*
Number of rooms: 150
Reservation Options:
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Hotel Style:
#5 Romantic Hotel in Tamworth
#6 Business Hotel in Tamworth
#6 Family Hotel in Tamworth
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Questions & Answers

Here's what travellers have asked, with answers from Drayton Manor Hotel staff and other travellers.
16 questions
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Paisley, United Kingdom
Paisley, United Kingdom
1 month ago
west midlands
2 months ago
Bramhall, United Kingdom
Lisburn, United Kingdom

See all questions (16)

Questions? Get answers from Drayton Manor Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“check your room thoroughly before unpacking and don't eat anything at the hotel itself!”
  • Layers of dirt and grime around our sink
  • soapy counters - couldn't be bothered to clean before we arrived?
  • Layers of dirt and grime around our sink
 of 5 bubbles -dobbylovessocks-, 29 Nov 2016 | Read review
“book in advance especially if you want a Thomas room”
 of 5 bubbles 147rachelp, 26 Nov 2016 | Read review
“Check room before unpacking”
 of 5 bubbles jwcullen, 26 Nov 2016 | Read review
“Get a Thomas Themed Room - it is well worth the upgrade”
 of 5 bubbles tinseltoes, 11 Nov 2016 | Read review
“First floor was ok, not noisy”
 of 5 bubbles 475andrea1, 31 Oct 2016 | Read review
5 of 5
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