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Frensham Pond Country House Hotel & Spa

Traveller (609)
Room & Suite (111)
Dining (58)

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About

#1 of 1 hotels in Churt
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Welcome to the Frensham Pond Country House Hotel & Spa in Farnham, Surrey . Set in one of the country's most picturesque and peaceful locations, overlooking the magnificent Frensham Great Pond. Here you can relax in a truly rural setting whilst access to the motorway networks and shopping center is a short five-minute drive away. Fantastic walk in rain and hand held showers . Fitness studio . In room safe. All our superior bedrooms and garden executive bedrooms now have a fridges. Amazing Hypnos Super king beds for a perfect sleep quality. . Built as a private residence in the 15th century and a source of hospitality since the 1700's, the Hotel combines a unique blend of English country house charm coupled with all the advantages of modern convenience.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness / spa changing rooms
Bar / lounge
Patio
Highchairs available
Taxi service
Business Centre with Internet Access
Paid private parking nearby
Secured parking
Wifi
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
Baggage storage
Non-smoking hotel
Outdoor furniture
Picnic area
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Private balcony
Room service
Safe
VIP room facilities
Bottled water
Iron
Wake-up service / alarm clock
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
Languages Spoken
English, Afrikaans, Hindi, Hungarian and 4 more
1,776Review15Q+A100Room tips

Reviews
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Mollsterdog wrote a review 10 Mar
Norwich, United Kingdom25 contributions23 helpful votes
We stayed for a couple of nights as we were that way for a family wedding. Ideally situated for where we needed to go and plenty of parking. Receptionist wasn’t very friendly and almost rude in her manner. Wasn’t very clean outside near the lake, there were plates/ glasses on the tables for 2 days. Room was clean and spacious, breakfast was very nice.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Roberto Ross, General Manager at Frensham Pond Country House Hotel & Spa
Responded 1 week ago
Dear Guest, Thank you for choosing to stay with us and for taking the time to share your feedback. We're pleased to hear that our location and parking facilities met your needs. However, we apologize for the shortcomings you experienced with our reception staff and tidiness. We will address these issues promptly to ensure a more pleasant experience for our future guests. We're glad you enjoyed your room and our breakfast service. We hope to welcome you back for a smoother and more enjoyable stay in the future. Best regards, Amy Front of House
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kerry M wrote a review Feb 2024
2 contributions
We got married here in May 2022 and have since been back for our anniversary, birthday dinner and also my baby shower. Frensham Pond Hotel holds a special place in my heart and i'd recommend it to anyone! I love that the staff remember us and always make us feel so welcome. Thank you to Nicole in events for helping to plan everything for my recent baby shower!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Roberto Ross, General Manager at Frensham Pond Country House Hotel & Spa
Responded 2 weeks ago
Dear Kerry, Thank you for choosing Frensham Pond Hotel & Spa to celebrate such important occasions! Our team takes great pride in creating memorable experiences for our guests, and we're pleased to know that you felt genuinely welcomed and valued during your visits. Nicole was delighted to have been a part of planning your recent baby shower, and we're happy that everything went smoothly for you. Thank you for your kind words. It's always a pleasure to welcome you back, and we look forward to being a part of many more special moments in the future. Warm regards, Amy Front of House
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lizzie O wrote a review Feb 2024
Bishops Stortford, United Kingdom7 contributions3 helpful votes
Lovely to return to the Frensham Pond hotel. Really friendly staff who made us feel very comfortable and welcome. Super comfy bed and great breakfasts watching the wildfowl on the lake. Such a stunning setting and beautiful walks from the door. Hope to return again soon. Thank you.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Roberto Ross, General Manager at Frensham Pond Country House Hotel & Spa
Responded 3 weeks ago
Dear Lizzie, Thank you so much for sharing your wonderful experience at Frensham Pond Hotel & Spa with us! We're delighted to hear that you enjoyed your return visit. Please don't hesitate to let us know if there's anything we can do to make your next visit even more enjoyable. Warm regards, Amy Front of House
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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BelsP1 wrote a review Feb 2024
Heathfield, United Kingdom72 contributions21 helpful votes
Comfortable bedroom, complimentary bottled water and tea, coffee and biscuits. Large bed with comfortable mattress. Excellent location! Friendly staff particularly in restaurant but no atmosphere in bar or restaurant and you had to pay extra just to use the spa - usually use of spa is complimentary with the hotel stay.
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: Car park is small, but free for hotel guests. Likely to get very busy in summer months as right...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Roberto Ross, General Manager at Frensham Pond Country House Hotel & Spa
Responded 4 weeks ago
Dear Guest, Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel to be comfortable and enjoyed our location. We appreciate your kind words about our friendly staff. Your recognition of their service is truly appreciated and will be shared with the team. Regarding your comments about the bar and restaurant atmosphere, we apologize if your experience did not meet your expectations. We continuously strive to create a welcoming and vibrant atmosphere throughout our hotel, and we will take your feedback into consideration as we work to improve. As for the spa, we understand your disappointment regarding the additional fee. We do offer access to our spa facilities for a supplementary charge, as it allows us to maintain and enhance the quality of our spa services and amenities. However, we appreciate your feedback on this matter and will review our policies to ensure they align with the expectations of our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Warm regards, Amy Front of House
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gilly wrote a review Feb 2024
28 contributions2 helpful votes
A lovely stay at Frensham ponds. Wonderful location, friendly and welcoming, professional staff - from front of house, to waiting staff to housekeeping - cheerful and polite! Lovely breakfast each morning with plenty of choice and good quality. Lovely comfy bed. Any slight issues we had were dealt with swiftly and courteously by a very professional young man on reception. Wouldn't hesitate to stay again.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Roberto Ross, General Manager at Frensham Pond Country House Hotel & Spa
Responded 4 weeks ago
Dear Guest, Thank you for sharing your wonderful experience at Frensham Pond Hotel & Spa. We are thrilled to hear that you had such an enjoyable stay with us. It's wonderful to hear that our location, staff, and services met your expectations. We take pride in providing a welcoming and professional environment, and your kind words about our team's hospitality mean the world to us. We'll be sure to pass on your compliments to the receptionist who assisted you; recognition like this serves as a great motivator for our staff. We look forward to welcoming you back for another fantastic stay in the future. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know. Warm regards, Amy Front of House
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lucia R wrote a review Feb 2024
5 contributions2 helpful votes
I just wanted to let you know that our party of six had an absolute blast at the New Year's Eve Masquerade Ball. The whole event from start to finish was wonderfully managed. We all enjoyed the cream tea in the afternoon and the welcome bubbles and canapes were delicious, and all served with a smile. The tables were beautifully decorated and the food was absolutely scrumptious, we were all very pleased with our choices, please extend our compliments to your chefs. Furthermore the DJ was excellent. He played the right mix of music and we appreciated the fact that we could request our favourites. We definitely danced the night away. Please pass on our thanks to him. The accommodation was great, lovely spacious rooms and very comfortable beds. On this occasion we didn't get to use the spa but I am pretty sure that we will come again and use this facility next time. All in all I want to thank you on behalf of all of us for a really wonderful experience, and thank you to all the staff who were friendly, efficient, polite and are a real credit to the hotel.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Roberto Ross, General Manager at Frensham Pond Country House Hotel & Spa
Responded 8 Feb 2024
Dear Lucia, Thank you so much for sharing your delightful experience with us! We're thrilled to hear that you and your party had such a fantastic time at our New Year's Eve Masquerade Ball. It's wonderful to know that you enjoyed every aspect of the event, from the food to our DJ. Your kind words mean the world to us, and we truly appreciate your recognition of our friendly and efficient staff. We can't wait to welcome you all back for another unforgettable stay and we hope you'll have the chance to experience our spa facilities! Warm regards, Amy Front of House
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Christopher B wrote a review Jan 2024
1 contribution
The hotel and room were really clean and tidy and all staff were lovely. I enjoyed myself stay here and the staff sorted out the issue with a drain smell coming from my shower immediately. Attention to detail in this hotel is very well done and I would not hesitate to stay here again. Next time I would try and come when the whether was not so cold so I could enjoy the local surroundings.
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Roberto Ross, General Manager at Frensham Pond Country House Hotel & Spa
Responded 27 Jan 2024
Dear Christopher, Thank you so much for taking the time to share your wonderful feedback about your recent stay with us! We are delighted to hear that you found our hotel and room exceptionally clean and tidy. Providing a comfortable and enjoyable experience for our guests is our top priority, and it's heartening to know that our efforts were reflected in your stay. We greatly appreciate your kind words regarding our lovely staff. Our team is dedicated to ensuring that every guest feels welcomed and well taken care of. Creating a pleasant and memorable atmosphere for our guests is something we take pride in, and your positive comments inspire us to continue maintaining those high standards. We hope that on your next visit, you'll have the opportunity to enjoy the area when the weather is more favorable. Once again, thank you for choosing our hotel, and we look forward to welcoming you back for another delightful stay. If there's anything specific you'd like us to arrange for your next visit, please don't hesitate to let us know. Warm regards, Amy Front of House
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alanya M wrote a review Jan 2024
2 contributions
We previously stayed at this hotel and had a great experience. Not a 4* Particularly not happy with our most recent stay, my partner booked the willow suite, we added late check out & breakfast upon check in. So there was plenty time for this to be communicated. The reception failed to tell us we’d have a disco until midnight beneath our room. So much for a quiet night away. Would have appreciated a heads up as we may have changed our plans from an early nights sleep or asked for a room change. We contacted the hotel once we returned home as they didn’t ask how our stay was at checkout, and were told they our taking our feedback on board. I suppose a fair response but seeing as we spent a fair lump of money on the night we are disappointed with their customer service towards complaints and won’t be returning. Thank goodness we paid £30 for the late checkout as we definitely needed a lay in during the morning. None the less comfortable beds and is always very clean however id say they need to spend some money on the place and pay more attention to detail for qualify as a 4*. Breakfast is also over priced in my opinion, a good but bland/average selection of food, teas and coffee. If you can I’d go into Farnham for your morning meal.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Roberto Ross, General Manager at Frensham Pond Country House Hotel & Spa
Responded 11 Jan 2024
Dear Alan, Thank you for taking the time to share your recent experience with us. We genuinely regret that your stay did not meet your expectations, and we apologize for the oversight in communicating the event below your room. We appreciate your feedback, and it is invaluable for our continuous improvement. We understand the importance of a peaceful stay, and we are sorry for any inconvenience caused by the disco noise. Your comments regarding customer service and communication have been noted, and we will take steps to address these areas. We regret to hear that our response did not fully address your concerns, and we apologize for any frustration caused. Your feedback is taken seriously, and we are committed to making necessary improvements. We understand that your experience fell short of the standards we aim to provide, and we appreciate your candor. Should you reconsider staying with us in the future, we would be grateful for the opportunity to restore your confidence in our hotel. Thank you for bringing these matters to our attention, and we hope to have another chance to welcome you back. Best regards, Amy
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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WAG1966 wrote a review Jan 2024
New Malden, United Kingdom20 contributions37 helpful votes
Room size is good however the deadlock on the bedroom door was broken meaning we could not close the door when we left, we reported this and eventually got our room changed. Hotel clearly knew there was a problem with the room lock but put a guest in the room anyway, this is not the service of a 4* hotel. The rooms have a nice cupboard for a fridge, but fridge missing. Attended the New Years Eve event, quality of food substandard. Getting drinks from the bar was tedious as the bar staff were clueless and spent most of the time on their tablet trying to get the drinks order up for you to sign for it. Bar operations need a complete overhaul. Breakfast does not have a chiller counter, so expect your butter to be floating in iced water, cooked meats are available, but looked so iffy I certainly wasn’t going to try the meat that sat on a table for hours.
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Date of stay: December 2023Trip type: Travelled as a couple
Room Tip: Avoid busy times as staff at this hotel cannot even cope when it’s quiet
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Anup Sarin, Other at Frensham Pond Country House Hotel & Spa
Responded 3 Jan 2024
Good Morning, Thank you for taking the time to provide feedback on your recent experience at Frensham Pond Hotel. We are truly sorry to hear that your stay and the New Year's Eve event did not meet your expectations, and we sincerely apologize for the inconveniences and disappointments you encountered. We regret that the issue with the bedroom door lock and the missing fridge in your room impacted your stay. Your comments regarding the room lock and the fridge have been duly noted, and we are committed to addressing these maintenance issues to ensure that such incidents do not recur in the future. We appreciate your feedback regarding the New Year's Eve event, and we are disappointed to learn that the quality of the food and the bar service did not meet our usual standards. Please be assured that your comments will be shared with our team for immediate attention, and we will take the necessary steps to address the issues you have raised. Your observations about the breakfast experience are concerning, and we apologize for the inconvenience caused. Rest assured that we will review our breakfast service to ensure that the presentation and quality of the food meet the high standards we strive to maintain. We take your comments seriously and will use them to implement improvements and ensure that our future guests have a more enjoyable experience. Your feedback is invaluable to us, and we thank you for bringing these matters to our attention. We hope that you will consider giving us another opportunity to provide you with the exceptional experience that we are known for. Should you decide to return, please do not hesitate to contact us directly, and we will ensure that your next visit is nothing short of excellent. Once again, we apologize for the shortcomings you experienced, and we appreciate your understanding as we work to address these issues. Kind regards, Anup Sarin Director Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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RichS87 wrote a review Jan 2024
London, United Kingdom269 contributions173 helpful votes
Stayed here for a couple of nights. The room was clean and very spacious. Sadly, that’s the only positive thing I can say, as it all went downhill from there. We ordered room service drinks to our room (there was a room service menu on the table). They seemed reluctant to do it for some reason. And when the drinks arrived, the person who brought them said “don’t tell anyone I brought you these” ??. An hour later the room phone rang, and I was asked to come downstairs and settle my drinks bill. It was 11pm, I told them to just charge it to my room. They refused, saying the bill had to be settled that very night. I had to get changed (!) go downstairs to the bar and pay it, absolutely furious. Why offer room service and then act all strange and reluctant about it, refuse to add it on to the room bill like every other hotel on earth? I’ve never experienced anything like it- dreadful service- and they call this a hotel? I will never stay again. Sort your processes out and don’t be in the hotel business if you don’t want to serve your guests.
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Date of stay: December 2023Trip type: Travelled as a couple
Room Tip: Don’t order room service.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Anup Sarin, Other at Frensham Pond Country House Hotel & Spa
Responded 2 Jan 2024
Good Afternoon, Happy New Year! Hope you had a good festive break. I am pleased to know you enjoyed the accommodation and the room was clean and spacious. Thank you for bringing this matter regarding room service to our attention. We sincerely apologize for the experience you had with our room service and billing process. This is certainly not the level of service we strive to provide to our guests, and we are deeply disappointed to hear about the challenges you encountered. We take your feedback seriously and are currently investigating the issues you've highlighted to ensure that necessary improvements are made. Our goal is to create a seamless and enjoyable experience for all our guests, and we regret that we fell short in this instance. We understand the frustration caused by the inconvenience you experienced, and we want to assure you that steps are being taken to address the processes involved and ensure that such incidents do not recur in the future. We look forward to welcoming you back in the near future ensuring the trust in our service. Kind regards, Anup Sarin Director Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£60 - £118 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
churt best western, best western churt
LOCATION
United KingdomEnglandSurreyFarnhamChurt
NUMBER OF ROOMS
53
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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FRENSHAM POND COUNTRY HOUSE HOTEL & SPA - Updated 2024 (Churt)

Frequently Asked Questions about Frensham Pond Country House Hotel & Spa
Which popular attractions are close to Frensham Pond Country House Hotel & Spa?
Nearby attractions include The Sculpture Park (1.9 miles), Alice Holt Forest (2.3 miles), and Farnham Park (4.4 miles).
What are some of the property amenities at Frensham Pond Country House Hotel & Spa?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Frensham Pond Country House Hotel & Spa?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Frensham Pond Country House Hotel & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Frensham Pond Country House Hotel & Spa?
Yes, free parking, paid private parking nearby, and secured parking are available to guests.
What are some restaurants close to Frensham Pond Country House Hotel & Spa?
Conveniently located restaurants include Yiayias At The Fox, The Queens Head, and The Prince of Wales.
Are there opportunities to exercise at Frensham Pond Country House Hotel & Spa?
Yes, guests have access to a sauna and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Frensham Pond Country House Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Frensham Pond Country House Hotel & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Frensham Pond Country House Hotel & Spa?
The staff speaks multiple languages, including English, Portuguese, Hindi, Polish, Romanian, Hungarian, and Afrikaans.
Are there any historical sites close to Frensham Pond Country House Hotel & Spa?
Many travellers enjoy visiting Waverley Abbey (3.9 miles).