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Hallmark Hotel Croydon Aerodrome

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1 room 2 adults 0 children
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591 Reviews from our TripAdvisor Community

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There are newer reviews for Hallmark Hotel Croydon Aerodrome
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Showing 579: English reviews
Wigan, United Kingdom
Reviewed 24 November 2016

I have stayed here once before and I thought it was time tompost a review. I stay at hotels every week as part of my work and this has to be one of my top three. Room was great, very spacious, well equied, and meet my needs perfectly. As a disabled guest on my arrival I was assisted to take...

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Helpful?
Thank sthorn2n
Daniel G, General Manager at Hallmark Hotel Croydon Aerodrome, responded to this review

Thank you for the great review, it is sincerely appreciated. We really appreciate you taking the time to highlight a team member worthy of extra praise! Hopefully we will see you again soon.

Buckingham, United Kingdom
Reviewed 23 November 2016

We stayed here as we attended a birthday party in Croydon. Prime reason is because this particular Hallmark hotel is dog friendly - and they genuinely are. We were welcomed with a cosy bed for our pooch, a dog bowl and a ball. We take all our own things anyway, but this was a really nice touch - thank you!...

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Helpful?
Thank PinkyKiwi71
Daniel G, General Manager at Hallmark Hotel Croydon Aerodrome, responded to this review

Thank you for the great review. Its fantastic to learn that you enjoyed your visit and we do look forward to seeing you back with us again very soon.

London, United Kingdom
Reviewed 22 November 2016

I have stayed at this hotel three times because of the exceptional customer service, the lovely, spacious rooms and the comfortable beds. Each time I have checked in, Sofia, one of the receptionists, has really been so helpful and very friendly. If ever there was a problem, she was so quick to sort it out for my partner and I....

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Helpful?
Thank twotickets2
Daniel G, General Manager at Hallmark Hotel Croydon Aerodrome, responded to this review

Thank you for the great review and for taking the time to highlight a team member worthy of praise, we will ensure Sofia is rewarded for her great service. Hopefully we will see you again very soon.

Plymouth, United Kingdom
Reviewed 16 November 2016

An overnight stay in a comfortable room at a good rate was much appreciated, as was the ability to swing the TV out and closer to the bed, and having a modern spacious bathroom. The commitment to correcting problems was the point that really stood out for me. A near-by fire-door was not closing correctly and the sound was very...

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Helpful?
Thank barbarar772016
Daniel G, General Manager at Hallmark Hotel Croydon Aerodrome, responded to this review

Thank you for the fantastic feedback Barbara, it is great to learn that you enjoyed your visit. Hopefully we will see you again very soon.

New Delhi, India
Reviewed 15 November 2016

Booking into the hotel was quick and easy as I had already booked in advance and made payment. The room on the 4th floor was very well presented, modern, well appointed and clean, but unfortunately very small, and I mean small, really small. It was okay for one person but had there been two occupants one of you would have...

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Helpful?
Thank G1927IHMarc_H
Daniel G, General Manager at Hallmark Hotel Croydon Aerodrome, responded to this review

Thank you for your helpful review, it sounds like you were allocated into one of our newly refurbished city double rooms. Although smaller these are slowed at a lower rate so should still represent good value. Please let me know if this was not what you booked as otherwise we have made a mistake on your booking.

East Grinstead, United Kingdom
Reviewed 13 November 2016 via mobile

Lovely hotel, rooms clean staff friendly. Was up graded when arrived which was really nice. Only complaint was the double bed was in fact 2 singles which were not attached and kept dividing through night.

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1Thank beautyqueen81
Daniel G, General Manager at Hallmark Hotel Croydon Aerodrome, responded to this review

Thank you for your helpful feedback, it is great to learn that your visit was enjoyable. Hopefully we will see you again very soon.

Andover, United Kingdom
Reviewed 10 November 2016 via mobile

We recently stayed two nights here to attend a wedding locally. The rooms were comfortable and clean. The staff were friendly and those in the restaurant were also very attentive. The food in the restaurant plus the wine list were also good and not pricey. We would stay again.

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Helpful?
Thank Beverley B
Daniel G, General Manager at Hallmark Hotel Croydon Aerodrome, responded to this review

Thank you for the fantastic review! Great to learn that you enjoyed your visit, hopefully we will see you soon!

London, United Kingdom
Reviewed 9 November 2016

Fantastic service and facilities. A huge thanks to Kash and Jag who were absolutely amazing. It was my boys party and went very smoothly. Kash was extremely helpful and supportive throughout the event. It was great as theres plenty of free parking for the guests, very spacious and beautiful rooms and last but not least fantastic staff. Cant recommend them...

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Helpful?
Thank seemaraza21
Daniel G, General Manager at Hallmark Hotel Croydon Aerodrome, responded to this review

Thank you for the amazing feedback! Great to learn that you enjoyed your visit!

Reviewed 8 November 2016 via mobile

Good place to stay. I stayed here for two weeks. The first week was good, however on my second week I felt that certain staff were not giving good customer service. There were a couple of issues one took two days to resolve but I had to keep asking when it would be resolved The other was that if you...

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Helpful?
Thank Teresa L
Daniel G, General Manager at Hallmark Hotel Croydon Aerodrome, responded to this review

Thank you for taking the time to give us your helpful feedback. We will certainly look into this and hopefully you will see an improvement on your next visit.

Reviewed 1 November 2016 via mobile

I have one complaint - the basin in our en suite drained too slowly .... that's it! This was the hotel I stayed at the night before my wedding 20yrs ago. We decided to stay here for my birthday party with the family. The staff on reception were SO friendly (& I hadn't mentioned it was my birthday) Throughout our...

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Helpful?
Thank Smeesue
Daniel G, General Manager at Hallmark Hotel Croydon Aerodrome, responded to this review

Thank you for the fantastic review, it is great to learn that you enjoyed your visit with us! Hopefully we will see you again and again in the future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
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Questions & Answers

Here's what travellers have asked, with answers from Hallmark Hotel Croydon Aerodrome staff and other travellers.
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Glasgow, United Kingdom
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Questions? Get answers from Hallmark Hotel Croydon Aerodrome staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nice hotel; we will definitely stay there again.”
 of 5 bubbles paullY983CA, 29 Mar 2017 | Read review
“WE had aroom at the front over the main entrance by the Purley road but the windows were super insulated and we slept very well.”
 of 5 bubbles A4441MGchrisc, 17 Mar 2017 | Read review
“Don't stay in room 9 or possible the first floor.”
 of 5 bubbles treewoodman, 12 Mar 2017 | Read review
“At the back away from very busy road, but not internally face on a court yard with loud ventilation apparatus.”
 of 5 bubbles debbieK2303PJ, 13 Feb 2017 | Read review
“Any room is good windows are all sound proofing”
 of 5 bubbles moodyfairy, 5 Feb 2017 | Read review
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