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Hilton London Croydon

Traveller (56)
Room & Suite (31)
Videos (3)

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About

#9 of 20 hotels in Croydon
Location
Cleanliness
Service
Value
Just 8 miles from the sights and shops of London, the contemporary Hilton London Croydon hotel is just 16 minutes by train to Victoria Station. Host your social event in one of 15 event rooms for 3-300, or work out at the gym. Round off your day with dinner at The Larder Restaurant or a nightcap at the newly refurbished bar. Situated just 16 minutes on the train from London’s Victoria Station, the Hilton London Croydon hotel is conveniently based for visitors and families wishing to travel into the city center. Visit London’s most prominent attractions including Trafalgar Square, Buckingham Palace, and the Tate Modern. Hilton London Croydon is also an ideal base when attending popular events for those wishing for a cheaper alternative to staying in London. Plus, newly refurbished guest rooms that are perfect for the whole family!
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Property amenities
Car park
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Car hire
Business Centre with Internet Access
Conference facilities
Wifi
Paid wifi
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Special diet menus
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Currency exchange
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Room service
Safe
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Mid-range
Languages Spoken
English
137Reviews3Q+A20Room tips

Reviews
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Sarah wrote a review Feb 2024
Nottinghamshire, United Kingdom9 contributions7 helpful votes
Arriving very late after a full days work and an evening flight, I wasn't expecting much in the way of customer service but couldn't have been more wrong. The lovely gentleman on reception welcomed me by name (I had let them know I'd be very late), offered me water for my room and arranged a late night pizza delivered to my room. The room was large and clean, bed was comfy and there was fridge to store the uneaten half of my pizza in. Breakfast was delicious - Hot plates! Sadly I had to check out very early to get to the office so didn't get to enjoy the facilities for long but will definitely stay again when working in the area.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Yamuna Jayawardana, Guest Services / Front Office at Hilton London Croydon
Responded 3 weeks ago
Dear DayTrip24566064616, Thank you for sharing your experience with us. We're thrilled to hear that our team provided excellent customer service, even with your late arrival. We're glad the receptionist welcomed you by name, arranged for water in your room, and ensured you had a late-night pizza delivery. It's great to know that you found the room large, clean, and comfortable, and that you were able to enjoy a delicious breakfast. We're pleased that the hot plates added to your dining experience. We're sorry you had to check out early, but we're delighted to hear that you plan to stay with us again when working in the area. We look forward to welcoming you back and providing another great experience. If there's anything else you'd like to share or if you have any further comments, please feel free to let us know. We appreciate your feedback and your loyalty. Warm regards, Yamuna Jayawardana Guest Relations manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michelle Davis wrote a review Aug 2023
London, United Kingdom3 contributions1 helpful vote
+1
Hotel's Favourite
Very clean, beautiful hotel. I love the features of the building. We had dinner in their restaurant, which was very nice. Breakfast was good. I loved the energy shots they had. The staff were very helpful and accommodating when we had a bit of a problem with points. We are definitely returning to Hilton Croydon soon.
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Date of stay: August 2023Trip type: Travelled with family
Room Tip: We took the train to Waddon Station and they Uber to the hotel was so easy.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Yamuna Jayawardana, Guest Services / Front Office at Hilton London Croydon
Responded 9 Sept 2023
Dear MichelleND29, Thank you for sharing your positive experience at Hilton Croydon! We're delighted to hear that you found the hotel to be very clean and beautiful, and that you enjoyed the features of the building. It's great to know that you had a nice dinner at the restaurant and enjoyed the breakfast, especially the energy shots. We appreciate your kind words about the staff being helpful and accommodating when you encountered a points issue. Your intention to return to Hilton Croydon is wonderful to hear, and we look forward to welcoming you back soon. If you ever have any more feedback or requests in the future, please don't hesitate to let us know. Your satisfaction is our priority. Best Regards, Yamuna Jayawardana Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Commuter CC wrote a review Jan 2024
Clevedon, United Kingdom27 contributions4 helpful votes
Lovely hotel with SuperKing sized beds. Hotel clean and tidy throughout. Hotel room was not ready on arrival but offered complimentary bar whilst waiting. Beds are clean and comfortable and I would recommend staying if you are in area. Car park chargeable and enough spaces each time I have visited.
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Yamuna Jayawardana, Guest Services / Front Office at Hilton London Croydon
Responded 1 Feb 2024
Dear Guest, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay at our hotel, especially the SuperKing-sized beds and the cleanliness of the hotel. Your recommendation is truly appreciated. I apologize for any inconvenience you experienced with the room not being ready on arrival. However, I'm glad to hear that our team offered a complimentary bar while you waited. Your understanding and positive outlook are valued. If you have any further suggestions or if there's anything else we can do to enhance your future visits, please feel free to let us know. We look forward to welcoming you back to our hotel in the future. Best Regards, Yamuna Jayawardana Guest Relations manager. Hilton London Croydon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ricky boy wrote a review Jan 2024
4 contributions
I’ve stayed at this hotel once before last July, and I was a pleasurable experience. Staff were polite rooms clean and bleakest the usual standard you expect to find in a Hilton hotel.however I chose to stay there last night on business as I remember they had a car park that could accommodate my vehicle. On arrival I walk through the door with my luggage, just as the receptionist was leaving her post, she looked at me , so I thought she was just going to get something from the office. A good five minutes later, a gentleman approached me with the usual politeness asking if I was ok, to which I replied “I was just waiting to check in.” To which he stepped into the office and the original lady returned. There was no polite greeting of good afternoon or hello, just can I help you , in what I would consider an abrupt manner. I told her I had a reservation for the night and proceeded to give my details. As I was on a special rate her attitude seamed to change from bad to worse. I felt like a school boy being told off by the head teacher. After about twenty minutes I finally got my room key and went to my room.again the room was spot on, but her temperament had tarnished my stay. These people need to act professionally at all times and should not get professional and arrogant confused. They are the people who make or break your stay. Through this one persons attitude it made me feel unwelcome. There was no smile or politeness from this individual. I will stay well clear of this hotel again.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip: Unless driving it is not near train station, the nearest is Waddon
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Camelia Rusu, Guest Services / Front Office at Hilton London Croydon
Responded 25 Jan 2024
Dear Richard I would like to thank you for taking the time to send us over your detailed feedback regarding your recent stay. Feedback, whether it is positive or of a developmental nature is essential as without your comments we would not know where we are doing well, and where we need to focus on our improvement. We are genuinely sorry for the problems you experienced during your visit. It is clear to see that we did not meet your expectations with the service you received. We have reviewed all of the points you mention and the details you discussed and passed it over to the correct departments to follow up. I trust that my colleague did his best to follow the check-in procedures accordingly, however once again I want to apologise if you felt that the customer service provided did not meet our expectations. Please do let me know if you have any other queries, I remain at your disposal. Kind Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Adam K wrote a review Dec 2023
Sutton, United Kingdom3 contributions1 helpful vote
Christmas party was a joke Food salmon smaller than starter On one slice of potato Topped with cold single cream and one stone hard broccoli Starter hah unbelievable Birdeye fish cake And desert frozen cheesecake £60 per person I know inflation and all of that But serving this kind of food must be good for English people not for me and all friends i went with Terrible experience I feel ashamed taking my staff there to thank them for all year hard work Hilton hah joke
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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teddycurran wrote a review Nov 2023
1 contribution
A great place to escape from the busy city it had wonderful hospitality, comfy room & delicious breakfast! Thank you for a lovely, comfortable stay &excellent hospitality. Thank you for this warm welcome.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Yamuna Jayawardana, Guest Services / Front Office at Hilton London Croydon
Responded 29 Nov 2023
Dear teddycurran, Thank you for your wonderful feedback! We're delighted to hear that you found our hotel to be a great place to escape from the busy city, enjoyed wonderful hospitality, had a comfy room, and indulged in a delicious breakfast. Your kind words are truly appreciated, and we're thrilled that you had a lovely, comfortable stay with excellent hospitality. We look forward to welcoming you back in the future, and if there's anything specific you'd like for your next visit, feel free to let us know. Your satisfaction is our priority! Best Regards, Yamuna Jayawardana Guest Relations manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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aboluwa wrote a review Nov 2023
London, United Kingdom1 contribution
I was very impressed by the current standard of this Hilton hotel. They are proving standards that are much higher than their previous; as the last time I stayed here was over 10yrs ago. The service was excellent right from check-in.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Yamuna Jayawardana, Guest Services / Front Office at Hilton London Croydon
Responded 4 Nov 2023
Dear Aboluwa, Thank you for sharing your impressive experience! It's great to hear that you found the current standard of this Hilton hotel to be much higher than in the past. We aim to continually improve and provide excellent service. Your positive comments about the service from check-in are greatly appreciated. We look forward to welcoming you back in the future and providing you with another exceptional stay. Your satisfaction is important to us! Best Regards, Yamuna Jayawardana Guest Relations manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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robinnel70 wrote a review Oct 2023
Leeds, United Kingdom1 contribution
After booking in,seeing all the so called upmarket finishings ect,you'd expect a lovely shower,yes?. No! It's like being dripped on by luke warm water from a tinned roof. If a nice powerful, rejuvenating shower is Important to you on a tiring business trip,then the Hilton is not for you. I found the Holiday inns showers so much better.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Yamuna Jayawardana, Guest Services / Front Office at Hilton London Croydon
Responded 30 Oct 2023
Dear Robinnel70, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we're very sorry you were unhappy about the shower. We will take your comments into consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. Best Regards, Yamuna Jayawardana Guest Relations Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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David G wrote a review Oct 2023
3 contributions
The hotel, facilities and staff are great, it never disappoints. Many staff to mention but Melroy surpassed all expectations last night making the evening very memorable. Thank you Melroy you are a star.
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Date of stay: October 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Yamuna Jayawardana, Guest Services / Front Office at Hilton London Croydon
Responded 26 Oct 2023
Dear DavidG11496, Thank you for your feedback! We're delighted to hear that the hotel, facilities, and staff consistently meet your expectations. Your recognition of Melroy for going above and beyond to make your evening memorable is greatly appreciated. We'll ensure your compliments are shared with the team, and Melroy, you're indeed a star! We look forward to providing you with another exceptional experience in the future. Best Regards, Yamuna Jayawardana Guest Relations manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Aidan P wrote a review Oct 2023
1 contribution
We had an amazing stay EVERYTHING AND EVERYONE was amazing with us, from the entry to the room we loved every second! Decor of the lobby plus room were sophisticated and the staff at reception and bar were so nice! I believe there was a gentleman Nadir at reception he helped me and my girlfriend with everything we needed! He was polite always smiling and gave us directions helped us around the area too! So grateful and pleased to say definitely a great asset to the team!
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Yamuna Jayawardana, Guest Services / Front Office at Hilton London Croydon
Responded 22 Oct 2023
Dear 347aidanp, Thank you for sharing your amazing experience! We're delighted to hear that everything and everyone made your stay enjoyable, from the decor to the friendly staff. Your recognition of Nadir at the reception is greatly appreciated. It's wonderful to know he provided excellent assistance and was a great asset to the team. We look forward to welcoming you back for another fantastic stay in the future. Your satisfaction is important to us! Best Regards, Yamuna Jayawardana Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£99 - £129 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton croydon hotel croydon, hilton hotel croydon, hilton hotel london, london hilton
LOCATION
United KingdomEnglandGreater LondonCroydon
NUMBER OF ROOMS
168
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HILTON LONDON CROYDON - Updated 2024 Reviews

Frequently Asked Questions about Hilton London Croydon
Which popular attractions are close to Hilton London Croydon?
Nearby attractions include Croydon Airport Visitor Centre (0.1 miles), Kidspace Croydon (0.08 miles), and Oxygen Freejumping (0.08 miles).
What are some of the property amenities at Hilton London Croydon?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Hilton London Croydon?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Hilton London Croydon?
Yes, a parking garage is available to guests.
What are some restaurants close to Hilton London Croydon?
Conveniently located restaurants include Amera Rani, Hallmark Hotel, and Imperial Lounge and Restaurant.
Are there opportunities to exercise at Hilton London Croydon?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Hilton London Croydon?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton London Croydon offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton London Croydon?
Many travellers enjoy visiting Shirley Windmill (2.7 miles), 2 Willow Road (1.5 miles), and RAF Kenley (2.3 miles).
Is Hilton London Croydon accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.