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The Crystal Lodge Hotel

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1 room 2 adults 0 children
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The Crystal Lodge Hotel
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42 Reviews from our TripAdvisor Community

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Showing 31: English reviews
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Reviewed 2 days ago NEWvia mobile

I stayed at the Crystal lodge hotel with my father as we were working in Croydon and as you know there are far more expensive hotels but we wanted a fair price and that's what we got but even more to the point we were made to feel so welcome especially by George he is so hard working and bends...

Thank Lea D
Reviewed 16 June 2016

On visiting this hotel i had to fix sliding patio door so it would lock . The room was dirty with dust and the shower was filthy with mold.. The hand basin was dirty ,skirtings thick with dust.only a sheet and a flimsy throw with paint on the bed. Breakfast consisted of cheap ham, cheese slices orange sqaush tea or...

Thank Mark A
Bromley, United Kingdom
Reviewed 13 June 2016 via mobile

Stayed here for one night and one night was more than enough! The mattress on the bed was awful could feel the springs digging in our backs, mold all up the walls. This place is absolutely filthy!!! Do not reccomend this place to anyone surprised it hasn't been shut down its that filthy.

Thank georgieevansxx
Reviewed 6 May 2016 via mobile

I booked this hotel primarily because it was cheap and near the train station. I did my usual trick of not reading the reviews until after I'd booked and came very close to cancelling based on what I read on here and late rooms. I'm really glad I didn't. The staff are friendly, the rooms ARE clean (sure there's a...

Thank Katie C
Pilsen, Czech Republic
Reviewed 19 April 2016

Review collected in partnership with BudgetPlaces
Thank 939alenaw
Hany G, Manager at The Crystal Lodge Hotel, responded to this review

Reviewed 14 April 2016

This is a low grade b and b room six foot wide just big enough for bed from wall to wall under window nowhere for you to hang cloths two hangers on door teatray on cabinet under TV that's it? Toilet seat not fit showers OK but had separate key otherwise I think twin room next to ours would have...

Thank Rita D
Hany G, Manager at The Crystal Lodge Hotel, responded to this review

Dear Rita, what you have written is not true and misleading the other people, our hotel is newly refurbished and all the photos on all websites are reflecting the reality, our breakfast is continental open buffet means you can eat as much as you can , means to help yourself to eat as much as you wish, the room is...

Exeter, United Kingdom
Reviewed 14 January 2016

The writing was on the wall when the proprietor tried to charge me for two rooms. I was travelling alone and always was. Why would I want two rooms? His logic in his broken English was that his computer said two rooms and he believed it! Was I then being accused of being a liar? Had it not been so...

1Thank Anthony W
Reviewed 12 January 2016 via mobile

We arrived around 7.30pm the night of our stay, we were met with a parking space right outside of the hotel ,which is always good in Surrey. We then went into reception to be hit with a god awful smell, what it was still remains to be seen. Once we checked in we were charged 3% of our total bill...

Thank EMJA09
Bolton, United Kingdom
Reviewed 2 December 2015

hi after a 10 hr trip from Bolton to Croydon we arrived at the hotel the outside looked like a old doss house. We went inside it was lovely with marble flooring and work tops with striped carpets. The room was no 11 upstairs it had a shower and sink and 1 double bed with two single. The beds had...

1Thank 593josh
Reviewed 8 November 2015 via mobile

Just come home from staying here 2 nights!... Room was absolutely filthy and the mould in the bathroom yuk!! Oh and ladies... There's no mirror in the rooms apart from the small one in the bathroom?!?!? How are we meant to do our hair/ make up!!!??? It was Like staying in someone's home! Not hotel like at all! False advertisement...

Thank Charlie H

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Additional Information about The Crystal Lodge Hotel

Address: 49 Brigstock Road | Thornton Heath, Croydon CR7 7JH, England
Region: United Kingdom > England > Greater London > Croydon
Price Range: £39 - £61 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — The Crystal Lodge Hotel 2*
Number of rooms: 9
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Also Known As:
The Crystal Lodge Hotel Croydon, Surrey
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Questions & Answers

Questions? Get answers from The Crystal Lodge Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I do not believe there are any good rooms.”
 of 5 bubbles AnthonyW678, 14 Jan 2016 | Read review
“none terrible”
 of 5 bubbles 593josh, 2 Dec 2015 | Read review
“Room, bedding and furniture in particular, seemed clean. Ground-floor twin-room situated away from any street noise from the busy road at the front, however it backed onto the disused yard area which was initially somewhat of a security concern. The tiny, tiny room would have been intolerable if I had been with a companion. The ever-present television was not best tuned in and there was no mirror. There was an attractive blue-light insect-repellent plug-in which was equally concerning and comforting. The bathroom facilities were very, very poor, including one leaking toilet (of 3 available). Facilities were on the ground and first floor, through reception which suggests that you'd have to complete your dressing in the moist, uncomfortable bathroom surroundings. Two baths but no plugs for the plugholes. Pretty grim, all round.”
 of 5 bubbles jamesaJ3895NS, 9 Aug 2015 | Read review
 of 5 bubbles GilfChef, 23 Nov 2014 | Read review
“This place does not have good rooms”
 of 5 bubbles MadeleineC438, 7 Aug 2014 | Read review
5 of 5