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Holiday Inn Express London - Epsom Downs, an IHG Hotel

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Traveller (77)
Room & Suite (66)
Dining (16)

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About

#2 of 6 hotels in Epsom
Location
Cleanliness
Service
Value
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Hiking
Horseback riding
Business Centre with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Bar / lounge
Breakfast available
Breakfast buffet
Snack bar
Vending machine
Meeting rooms
Non-smoking hotel
24-hour front desk
Express check-in / check-out
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Room features
Air conditioning
Housekeeping
Safe
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Business
Quiet
Languages Spoken
English, French, Hindi
711Reviews7Q+A100Room tips

Reviews
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Tracey M wrote a review 10 Apr
Boston, United Kingdom35 contributions14 helpful votes
Stayed in a family room for 1 night over Easter weekend. Room and hotel clean and tidy. Nice welcome, big car park, large foyer/lounge area. No problems during our stay. We ate at the nearby Rubbing house restaurant which was very good. Breakfast was usual selection, plenty of choice. Would recommend and stay again if in the area.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tammy S, Owner at Holiday Inn Express London - Epsom Downs, an IHG Hotel
Responded 1 week ago
Thank you for taking time to submit your review. We are so glad that you had a good stay with us and we hope to see you back again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Roger’s Grub Guide wrote a review Jun 2023
Dudley, United Kingdom150 contributions71 helpful votes
Hotel's Favourite
The location of the hotel was excellent. Hotel was clean and tidy, staff were very courteous on arrival. We had a few drinks in the bar after the racing, and also had a great breakfast. Although it was a very busy day the car park attendants were very well organised and access into the car park and hotel was faultless. We done Team Holiday Inn Epsom. I will definitely recommend this hotel, to friends.
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nicole R, Sales at Holiday Inn Express London - Epsom Downs, an IHG Hotel
Responded 7 Jun 2023
Dear Roger H, Thank you for taking the time to leave such lovely feedback following on from your stay with us over the Derby Festival - I'm pleased you had an enjoyable stay with us and found our teams to be welcoming and well organised over the event. We look forward to welcoming you back on your next visit. Kind Regards, Nicole.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Greg wrote a review 6 Apr
1 contribution
From the minute we arrived the lady on the desk was very abrasive and rude. I believe her name was Charlotte. I noticed at times that she was even rude to other staff members which I really didn’t like to see. I also was not massively impressed with the cleanliness of the rooms with make up on the towels and a very dirty sink. The one redeeming feature was a very lovely lady who was at breakfast who couldn’t have been more helpful and nice to us. Her name was Jeanette. She should definitely be commended for her hard work and niceness.
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Date of stay: April 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tammy S, Owner at Holiday Inn Express London - Epsom Downs, an IHG Hotel
Responded 2 weeks ago
Thank you for taking the time to submit your review. We do pride ourselves on our guest service and cleanliness is very important at our Hotel. We are very sad to hear that you feel your stay was only a 1/5 and I am sure you can see this is not up to our usual standards and feedback from guests!. I would appreciate it if you would be give me further details on your stay dates and room number so that I can investigate further. Kind Regards Tammy, Deputy GM, deputy@hiexepsom.co.uk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michael H wrote a review 3 Apr
1 contribution
Sharani and Mark have been absolutely exceptional in terms of service. Really friendly and hospitable. Absolutely fantastic hotel with lovely views of the downs. Great housekeeping team as well. Reasonable beer prices, good quality of beer too.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tammy S, Owner at Holiday Inn Express London - Epsom Downs, an IHG Hotel
Responded 2 weeks ago
Thank you for taking the time to submit your review. We are so glad to hear you had a fantastic stay with us and look forward to seeing you back again soon! Kind Regards, Reception
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Catherine R wrote a review Mar 2024
1 contribution
My husband and I stayed here on Saturday night. The staff were so friendly and went above and beyond. The hotel was immaculate and I could find no fault with this hotel. The views from our room over the downs were so lovely and I would highly recommend this hotel in Epsom for its great location. Thank you again for a lovely stay
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Maria Robinson, Owner at Holiday Inn Express London - Epsom Downs, an IHG Hotel
Responded 4 weeks ago
Hello D8973JScatheriner, So good to read that you enjoyed your stay with us and that you found the staff helpful and friendly, that is something we pride ourselves on. We look forward to welcoming you back again if visiting Epsom. Kind regards Maria
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Christoferson3rd wrote a review Mar 2024
5 contributions2 helpful votes
My Room key deactivated 4 times over the period of a two night stay and the make staff on reception were extremely hostile when I asked them to reactivate - like it was a massive pain for them. Very poor breakfast. Horrible pillows and a never ending toiler sistern.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip: Don't stay here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tammy S, Owner at Holiday Inn Express London - Epsom Downs, an IHG Hotel
Responded 13 Mar 2024
Dear Christoferson3rd, Thank you for taking time to submit your review, we are sorry to hear that you felt your stay with us was only worth a 1/5 rating. I am sure you can see that this is not the standard for our property and I assure you that we do take all guest feedback seriously. Unfortunately key cards are sensitive to magnets and can deactivate if placed near bank cards, mobile phones or some other electronic devices. The staff are aware of this and how frustrating it can be. We have a planned upgrade of our key card system next month. We are sorry to hear that you did not enjoy our complimentary Express Start breakfast with 6 hot items which is standard for an Express property. Our pillows were all replaced in October with IHG brand approved hotel quality and we often have guests requesting to purchase them. I have asked maintenance to investigate the cistern in the room and we will ensure it is repaired as required. Thanks again for your feedback. Do not hesitate to contact me should you require any further assistance. Tammy - Deputy GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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libranlady wrote a review Feb 2024
surrey40 contributions67 helpful votes
The staff here are very professional and friendly. The breakfasts very good with good quality bacon, sausages etc. We had a quiet room looking out over the gallops with a good shower, comfortable bed and warm. It suited our needs and we would stay again.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tammy S, Owner at Holiday Inn Express London - Epsom Downs, an IHG Hotel
Responded 27 Feb 2024
Thank you for taking the time to submit your review. We are so glad you enjoyed your stay with us and hope to see you back again soon for a 5/5 review! Kind Regards, Hotel management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Clare W wrote a review Feb 2024
1 contribution
Very comfortable and tidy room, although heating was on and blowing through it still felt cold, Front of house very welcoming , No restaurant but Pizza on offer to purchase from the bar , would be good to offer room service other than ordering a takeout Good breakfast.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tammy S, Owner at Holiday Inn Express London - Epsom Downs, an IHG Hotel
Responded 21 Feb 2024
Hi 687clarew, Thank you so much for taking the time to review your recent stay with us and for your lovely comments! Please be reminded as a Holiday Inn Express brand standard, we do not provide room service but, we hope to welcome you back again very soon for another 10/10 stay! Kind regards, Reception.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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John L wrote a review Jan 2024
1 contribution
What an Amazing hotel,staff are so friendly and helpful.From check in to check out there is nothing I can fault.This Hotel is my must go when I work in this area,the rooms are always clean and comfortable. Surrounded by beauty and epsom race course,HIGHLY RECOMMENDED.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Tammy S, Owner at Holiday Inn Express London - Epsom Downs, an IHG Hotel
Responded 3 Feb 2024
Dear V6367WJjohnl, Thank you so much for taking the time to review your recent stay with us and for your lovely comments! We are thrilled that you enjoyed your time with us, and we hope to welcome you back again very soon for another 10/10 stay! Thank you Kind regards, Reception
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Trish I wrote a review Jan 2024
5 contributions5 helpful votes
Fast and efficient response when enquiring on Booking.com re fridges in rooms. There aren’t any but they offered refrigeration overnight in the kitchen which was just perfect! A very warm and friendly welcome on arrival with good advice to eat the Rubbing House - a few minutes walk away. The night manager Pearly should be awarded for the best customer service and follow up! We had a query which she promptly answered and on our return to our room later, she called to ensure all was in order. Delicious breakfast too. Well done Holiday Inn Express and Pearly! Thank you for an outstanding stay.
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tammy S, Owner at Holiday Inn Express London - Epsom Downs, an IHG Hotel
Responded 25 Jan 2024
Dear Trish l, Thank you so much for taking the time to review your recent stay with us and for your positive comments! We are thrilled that you enjoyed your time at HIEX Epsom, and we will ensure that your lovely feedback is handed over to Pearly. We hope to welcome you back again very soon! Thank you Kind regards, Reception
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£93 - £108 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express epsom downs hotel epsom, holiday inn epsom
LOCATION
United KingdomEnglandSurreyEpsom
NUMBER OF ROOMS
120
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HOLIDAY INN EXPRESS LONDON - EPSOM DOWNS, AN IHG HOTEL - Updated 2024

Frequently Asked Questions about Holiday Inn Express London - Epsom Downs, an IHG Hotel
Which popular attractions are close to Holiday Inn Express London - Epsom Downs, an IHG Hotel?
Nearby attractions include Epsom Escape Rooms (3.0 miles), Escape From The Room (3.0 miles), and Escape from the Room (1.6 miles).
What are some of the property amenities at Holiday Inn Express London - Epsom Downs, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
What food & drink options are available at Holiday Inn Express London - Epsom Downs, an IHG Hotel?
Guests can enjoy free breakfast, a lounge, and a snack bar during their stay.
Is parking available at Holiday Inn Express London - Epsom Downs, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express London - Epsom Downs, an IHG Hotel?
Conveniently located restaurants include The Plough, The Faraday, and Yaadein Restaurant.
Does Holiday Inn Express London - Epsom Downs, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Holiday Inn Express London - Epsom Downs, an IHG Hotel?
The staff speaks multiple languages, including English, French, and Hindi.
Are there any historical sites close to Holiday Inn Express London - Epsom Downs, an IHG Hotel?
Many travellers enjoy visiting Little Holland House (4.8 miles), Whitehall Historic House (4.1 miles), and Centenary Wood (0.9 miles).
Is Holiday Inn Express London - Epsom Downs, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.