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BEST WESTERN Reigate Manor Hotel

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387 Reviews from our TripAdvisor Community

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Showing 382: English reviews
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Reviewed yesterday NEW

It is rare to attend an evening function where the entertainment, food and service were of pure excellence. The Valentines' Dinner and Dance evening at your hotel was first class in its organisation and pleasure to everyone attending. Thank you to everyone involved. Very well done. We look forward to the next event planned.

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Helpful?
Thank Paul R
East Molesey, United Kingdom
Reviewed 3 days ago NEW

A rose for every woman, nice table with love hearts but we had booked late and we had a table by the door so not the best. Music was a disco which was OK. Our starter of duck was good but my husbands main was sea bass but small and not much with it.i enjoyed my rib eye steak but...

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Thank val_thatcher
Ormskirk, United Kingdom
Reviewed 1 week ago

Fairly well located for Redhill and Reigate where there are not hotels a plenty (unless you want to head to Gatwick) the hotel looks quite grand and a few years ago must have been really special. These days it is ok, kept clean, and well laid out, but no longer the 5 star venue it once was. The restaurant is...

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Helpful?
Thank cgparry
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Hi cgparry, Thank you for taking the time to pass on some feedback from your recent stay at the hotel. It’s great to hear that you enjoyed the food at the hotel and especially the steak on the bar menu, the kitchen team will be glad to hear this. We look forward to welcome you back to the Reigate Manor...

Reviewed 1 week ago via mobile

Stayed with family for a local family wedding. I really cannot fault the staff at all, friendly and helpful and would have rated 5 stars but some of the beds desperately need replacing. This seems to be a theme from other reviews. Breakfast was excellent as was the selection of sandwiches we ordered. Fans in bathrooms also require attention. Would...

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Helpful?
Thank Ccharlie1
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Hi Ccharlie1, Thank you for taking the time to pass on some feedback from your recent stay at the hotel. It's great to read such positive words regarding staff at the hotel. I will make sure to let them know of your kind words. I’m glad to hear that you enjoyed your breakfast and the selection of sandwiches. We do...

Wareham, United Kingdom
Reviewed 1 week ago

This hotel was perfectly situated for visiting Reigate. It had a spacious car park which enabled us to walk down (18 minutes ) into the town and although Reigate Hill might be daunting for the return journey uphill for some, there is a bus route going past the entrance. The staff were extremely friendly and efficient and our room was...

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Helpful?
Thank DavidWelle
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Hi DavidWelle, Many thanks for taking the time to pass on some feedback from your recent stay at the hotel. I am so glad you enjoyed your time at Reigate Manor. It's always so nice to read such glowing reviews on our staff. I will make sure to pass your kind words on to them. We do not have a...

Reviewed 3 weeks ago via mobile

Hotel is located in small town, but it seems like very crowded and popular. Breakfast is ok, personnel is very good, price is ok, and i am aware of that hotel is very old. But the beds are really really bad! Unconfortable! And if you decide to walk to the town, note that there is no sidewalk in front of...

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Helpful?
Thank Ozcan O
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Hi Ozcan O, Thank you for taking the time to pass on some feedback from your recent stay at the hotel. We are in the process of finalising some bedroom refurbishments including changing mattresses, so hopefully these might be complete for the next time you are looking to stay in the Reigate area. Regards, Giles

Rome, Italy
Reviewed 4 weeks ago via mobile

Dated rooms and road noise were the negatives of this well managed hotel. My room had a small cupboard which was ok for me but for a couple would have been insufficient and an uncomfortable shower in the bath tub. Location of the hotel is on top of the hill, very close to a speedy road where cars hurry and...

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Thank MaxBerardi
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Hi MaxBerardi, Many thanks for taking the time to pass on some feedback from your recent stay at the hotel. I am sorry to hear you were disturbed by traffic noise throughout your stay. If you are staying in the area again, please ask for a room that is not located facing the road and we will do our best...

Melbourne, Australia
Reviewed 5 weeks ago

Finally got to Hotel after one hour walk.Comfortable Hotel who were very accommodating Comfortable beds and friendly staff -we went out for dinner and they kept the bar open when we returned which was Great. Good breakfasts cooked for you.

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Helpful?
Thank bossylemon
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Hi bossylemon, Many thanks for taking the time to pass on some feedback from your recent stay at the hotel. It's always good to hear such nice words spoken about the hotel and staff. I will ensure i pass this back to the relevant departments. Kind regards, Giles

Sutton, United Kingdom
Reviewed 11 January 2017 via mobile

As usual the Reigate Manor came up to expectations for a surprise trip for my Husband's birthday treat. Dinner excellent the service great. Our waiter was exceptional. Our room good value for money. We'll be back soon

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Thank nan2ten
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Hi nan2ten, Thank you very much for taking the time to pass on some feedback about your Huband's birthday dinner at the hotel. I am so glad you enjoyed your time at Reigate Manor. It's always so nice to read such good reviews. I will make sure to pass your kind words on to all the staff. Kind regards, Giles

Buxton, United Kingdom
Reviewed 8 January 2017

Hotel not bad but could be better, pillows were rock hard and mattress lumpy, then for breakfast I was served raw poached eggs! Would not be going back, reception staff very helpful on arrival and on check out the other receptionist didn't even look up at us!

Review collected in partnership with Best Western
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Thank andre n
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Hi Andre N, I am sorry to hear that you did not enjoy your stay at the Reigate Manor. It is always very disappointing to hear of a guest not enjoying their stay. I have passed on your comments to the Head Housekeeper and to the Head Chef and they will be investigating the matter to try and make sure...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The BEST WESTERN Reigate Manor Hotel offers a prime location in Surrey for any business meeting, conference, wedding reception, civil marriage, birthday party, dinner dance, or simply an opportunity to enjoy our renowned Sunday carvery or afternoon tea in the lounge or restaurant.With 50 bedrooms, our hotel in Surrey can offer every comfort and the conference and banqueting facilities are able to cater for a wide variety of functions - for up to 200 guests. Whatever the occasion, the Reigate Manor Hotel can provide exactly what you are looking for and we would be only too delighted to welcome you here. ... more   less 

Additional Information about BEST WESTERN Reigate Manor Hotel

Address: Reigate Hill, Reigate RH2 9PF, England
Region: United Kingdom > England > Surrey > Reigate
Price Range: £61 - £112 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Reigate Manor Hotel 3*
Number of rooms: 50
Reservation Options:
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Also Known As:
BEST WESTERN Reigate Manor Hotel Surrey
Reigate Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Reigate Manor Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN Reigate Manor Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from the road as the sound insulation is not great”
 of 5 bubbles cgparry, 13 Feb 2017 | Read review
“Get a room on the sides not at eastern end”
 of 5 bubbles bossylemon, 19 Jan 2017 | Read review
“Far from the reception”
 of 5 bubbles StefanoR460, 23 Dec 2016 | Read review
“Don't book to eat when there is a Dinner Dance on”
 of 5 bubbles peterf586, 16 Dec 2016 | Read review
“Try and stay in one of the back rooms as the main road is quite busy”
 of 5 bubbles jonm71, 11 Dec 2016 | Read review
5 of 5