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Holiday Inn London Sutton

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Traveller (83)
Room & Suite (160)
Dining (85)
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Overview
  • Excellent25%
  • Very good43%
  • Average22%
  • Poor6%
  • Terrible4%
Travellers talk about
“stayed here”(80 reviews)
“town centre”(23 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Holiday Inn London Sutton
Special Offer: Book Direct and Save
Hotel deals
Offers from Holiday Inn London Sutton
Special Offer: Book Direct and Save
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Reviews (535)
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131
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114
32
22
Show reviews that mention
All reviewsstayed heretown centremilk and cookieschessington world of adventuresleisure facilitiestwo double bedsswimming poolsteam roomtrain stationair congood sizebreakfast staffhigh streetboth morningsexecutive roomper nightcar park
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1 - 5 of 504 reviews
Reviewed 2 weeks ago via mobile

We have been coming here on and off for years so this is a quick report on changes. First a big shout on to the young man on the desk Bank Holiday weekend! He was friendly and sorted out a problem straight away! The pool...More

Thank BoldlyGO
Response from Denise K, Front Office Manager at Holiday Inn London SuttonResponded 1 week ago

Thank you for taking the time to review your stay with us. As a regular visitor we appreciate your feedback and it has been passed to the relevant departmental managers for their attention. We hope you will return to us again the the near future.

Hotel's Favourite
Reviewed 3 weeks ago via mobile

We stayed here for two nights as part of a package with Chessington World of Adventures. The hotel is around a 30 minute drive from the park. I would struggle to find fault with any aspect of our stay. Checking was quick and efficient, our...More

Thank JMR9698
Response from Denise K, Front Office Manager at Holiday Inn London SuttonResponded 2 weeks ago

Thank you for taking the time to review your stay with us. I am so glad you enjoyed your visit. Our staff take great pride in the service they provide and your feedback is truly appreciated. I hope we will have the opportunity to welcome...More

Reviewed 2 weeks ago via mobile

Visit this Holiday Inn several times, easy walk to Sutton trains and plenty of nearby restaurants where locals frequent and several chains nearby. Good location to hop on train to spend the day or evening in London with easy 30 min express ride right into...More

Thank eugenegp
Response from Denise K, Front Office Manager at Holiday Inn London SuttonResponded 2 weeks ago

Thank you for reviewing your recent stay with us. I am so glad you enjoyed your stay and found the time to use all the facilities we offer in the hotel. I hope we have the opportunity to welcome you back in the near future.

Reviewed 4 weeks ago

The Hotel is really clean and the food is good, but the thing that lets the place down is the staff. Trust me, if you stay here you will soon find that the only person that smiles is the “receptionist”. From the room cleaners to...More

Thank William K
Response from Denise K, Front Office Manager at Holiday Inn London SuttonResponded 3 weeks ago

I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the...More

Reviewed 19 April 2018 via mobile

We stayed for 2 nights at the hotel. Service was very friendly and we enjoyed the food (we had one evening meal and breakfast on both mornings). Car parking is convenient and perhaps the only criticism of the building would be that the bathroom is...More

Thank IKR66
Response from Denise K, Front Office Manager at Holiday Inn London SuttonResponded 3 weeks ago

Thank you for taking the time to review your stay with us. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I...More

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About
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Room Service
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$104 - US$206 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$104 - US$206 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (83)
Room & Suite (160)
Dining (85)
Pool & Beach (17)
Amenities (60)
Questions & Answers
Ask a question
Carly M
27 March 2018|
AnswerShow all 3 answers
Response from Tim O | Reviewed this property |
It is in the town. However 3 minutes will bring you to the main shopping street and 5 minutes the railway station.
0
Votes
Vonnie500
5 June 2017|
AnswerShow all 2 answers
Response from Denise K | Property representative |
The pool is open from 6:30am - 10pm Monday to Friday at from 7:30 am to 9pm on a Saturday and Sunday. Children, accompanied by an adult may use the facilities during these times.
0
Votes
Vonnie500
5 June 2017|
Answer
Response from 315howardd | Reviewed this property |
taxi
0
Votes
Room Tips
"Rooms on the western side of the Hotel, are the quiet ones."
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"Try a different hotel!"
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"Room 404 had everything we needed."
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"Not room 222"
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