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Holiday Inn London Sutton

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Holiday Inn London Sutton
Holiday Inn London Sutton
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455 Reviews from our TripAdvisor Community

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Showing 426: English reviews
Bedford, United Kingdom
Reviewed 3 days ago NEWvia mobile

We initially booked one night which was very comfortable, clean and convenient for my hospital visit. Unexpectedly due to complications with my treatment we had to stay for 2 more nights. The hotel luckily had availability but not in the same room, which was a shame as the first room was so much nicer than the second. However we were...

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Thank Janine W
Weymouth, United Kingdom
Reviewed 5 days ago NEWvia mobile

Stayed overnight with Newmarket holidays the room was more than adequate for our needs and nice and clean. The room was quite spacious with two double beds would not hesitate to stay again. Hotel staff were very polite and friendly. Breakfast was fine with good variety.

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Thank Helen S
Dorchester, United Kingdom
Reviewed 6 days ago NEW

We stayed here as part of a weekend break. The hotel was clean and we found the staff to be friendly and accomodating. Whilst this is an older style Holiday Inn the rooms were large with two double beds, wifi, flat screen TV, tea and coffee and a great shower. There are two lifts and to be honest it met...

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Thank Lesleyannbarlow4845
Nottingham, United Kingdom
Reviewed 1 week ago

Stayed overnight for a business meeting that evening and appointments the following day in Sutton. The location was good. There are several train stations near by. But I guess this is a feature of being in the Greater London area - densely populated and well served by public transport. Check-in was simple, courteous, efficient. My room was quiet, of good...

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Thank Akku_Nottingham
Delhi
Reviewed 2 weeks ago via mobile

I have stayed at this property for the last couple of years. I stay here as part of a business visit. The hotel is quite neat and clean, the staff is very efficient and helpful. This is an old property and is slightly costly for what it offers. Another amjor advantage is that the Sutton Hugh street and train station...

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Thank DelhiGhumakkar
Northampton, United Kingdom
Reviewed 2 weeks ago

A good sized hotel in the centre of Sutton which is a great base for commuting into London and other surrounding suburbs. Room was very big with a stocked minibar and some nice views from the window. Room service food was of a good quality but the location was let down by understaffing and slow service. 3 calls to room...

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Thank Simon M
Denise K, Front Office Manager at Holiday Inn London Sutton, responded to this review

Thank you for your review. We apologise that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Denise

Epsom,England
Reviewed 9 January 2017

I have been organising events for my work colleagues for 20 years. I have used the Holiday Inn as our venue for our Christmas Party for the past 5 years. These events were excellent for 4 years but we had some problems this year which I wrote to the company and asked for their feedback. I am less than pleased...

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1Thank stickers2110
IHGService, Guest Relations Manager at Holiday Inn London Sutton, responded to this review

Hello stickers2110, Thank you for leaving feedback about the Holiday Inn London - Sutton, UK. I feel concerned that the Christmas Party was not exceptional compared to the previous events that you have organized at this location. It is our goal to make your stay a success and your continued loyalty to our brand is important. With this in mind,...

Swiss Alps, Switzerland
Reviewed 8 January 2017

Booked a suite for 3 weeks, 2 at the beginning of December and 1 at the end, I was surprised that the suite I booked and paid for was just one large room I always thought suites were a minimum of 2 rooms, the room was very dated everything was worn out and scratched there was just one easy chair,...

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2Thank 315howardd
Denise K, Front Office Manager at Holiday Inn London Sutton, responded to this review

Dear Sir Thank you for taking the time to review your recent stay with us. The hotel offers 2 types of suite accommodation. A king suite comprising of a lounge and bed room and a junior suite (such as the one you reserved) which is a large room furnished with a queen size bed, TV cabinet and small glass topped...

Brussels, Belgium
Reviewed 5 January 2017

We stayed here over Xmas (as we've done the past few years) and had a great time. Polite, helpful, efficient and friendly staff, great location and nice ambiance. The room was clean and well-kept, even receiving a quick clean-up on Xmas day by the housekeeping staff. A +++

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Thank Peter A
Denise K, Front Office Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for your wonderful review. We hope to welcome you back again soon.

Reviewed 5 January 2017

I stayed at this hotel in the early 2000's whilst working on a project in Sutton and therefore was familiar with the hotel. However what amazed me most was that in the lapsed years since my last visit (over 15 years) the hotel has not changed; is still immaculate inside and out We were given a free upgrade to an...

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Thank Adrian N
Denise K, Front Office Manager at Holiday Inn London Sutton, responded to this review

Thank you for taking the time to review your recent stay with us. The staff take great pride in the customer service they provide and the team work hard in maintaining all the facilities. I hope we will have the opportunity to welcome you back to the hotel in the near future.

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Holiday Inn London-Sutton, a modern, full service hotel situated in the heart of Sutton town centre. Perfectly located for many famous Surrey & South London attractions and events Chessington World of Adventure, Wimbledon All England Tennis Club and Epsom Racecourse to name a few. The Holiday Inn, Sutton is easily accessible from Croydon to the east, Kingston to the west, Wimbledon to the north and from the M25 to the south. The hotel has 119 air conditioned bedrooms, including 4 suites, 2 DDA rooms as well 20 Executive rooms all which have en suite facilities, including high speed internet access (HSIA). Kids stay and eat free*. Our Hotel restaurant, lounge and bar offering tempting dishes from around the world including the famous Holiday Inn breakfast. Squiggles Lounge also offers wireless internet connections. The Holiday Inn Meetings Network Rooms and Orchard Suite are self contained on the first floor. A well known venue which comfortably seats 160 for a celebratory meal, or 200 for a corporate meeting. Spirit Health Club, located within the hotel, is open to members and residents. The gymnasium, indoor heated pool, spa, sauna & steam rooms are available to residents on a complimentary basis. *Terms and conditions apply. ... more   less 

Additional Information about Holiday Inn London Sutton

Address: Gibson Road, Sutton SM1 2RF, England
Region: United Kingdom > England > Greater London > Sutton
Price Range: £78 - £150 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn London Sutton 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Holiday Inn London - Sutton Hotel Sutton
Sutton Holiday Inn
Holiday Inn London Sutton Surrey
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London Sutton staff and other travellers.
13 questions
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Alicante, Spain
over a year ago
Greater London, United Kingdom
1 month ago
London, United Kingdom
6 months ago
9 months ago

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Questions? Get answers from Holiday Inn London Sutton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms on the top floor are quieter”
 of 5 bubbles 315howardd, 8 Jan 2017 | Read review
“A room facing the parking area is nice to have”
 of 5 bubbles petera126, 5 Jan 2017 | Read review
“Room was large and quiet . I would stay here again.”
 of 5 bubbles 213katrinac, 2 Nov 2016 | Read review
“If you can afford it go for the executive”
 of 5 bubbles juliamanning2015, 12 Oct 2016 | Read review
“Our room in the front of the hotel was noisy unless you keep the window closed.”
 of 5 bubbles CatkinsCornwall, 22 Aug 2016 | Read review
5 of 5